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  1. #1
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    My colleague, Ray, and I use identical computers in a corporate work environment. Our computers run on Windows XP and use MS-Office 2003.

    Ray has a peculiar problem: He cannot open e-mail attachments or documents embedded in Web sites unless he first saves the item to his hard drive or a drive on our LAN. For example, we use a Web site where people often share Word documents, Excel spreadsheets, or PowerPoint presentations. I can click on the item and select "Open." My system then launches the application (MS-Word, e.g.) and opens the item.

    Ray's system, however, always requires him to save the item first. He can't simply view it. So far our local techies are stumped. Any suggestions?

    By the way, I like the new Lounge look! It'll take some time to get accustomed to it, but so far I'm impressed. Nice job!

  2. #2
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    [quote name='Caesar3' post='761412' date='25-Feb-09 07:19'][/quote]

    File blocking was enabled by certain security patches. See You receive an error message when you try to open a file type that was blocked by your registry policy settings in Word 2007 or in Word 2003 and File Block Functionality in Office 2007 & Office 2003 - Office Watch for more information.

    Joe
    Joe

  3. #3
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    Thank you, Joe!

  4. #4
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    Joe:

    Just now we checked for the security updates mentioned in those articles, and neither of us have any of them installed. Can't say why we don't, but we are at the mercy of a very well-staffed IT support team. What really seems odd is that our twin computers connected to the same system and supported by the same support team behave so differently.

    Thanks for your advice! Maybe some problems are not meant to be solved.

  5. #5
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    [quote name='Caesar3' post='761792' date='26-Feb-09 07:04']Can't say why we don't, but we are at the mercy of a very well-staffed IT support team.[/quote]

    Have you checked with your well-staffed IT support team?

    Joe
    Joe

  6. #6
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    That's an obvious question, I suppose, but as I mentioned earlier our IT people don't seem to have the answer either. Oh, well....

  7. #7
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    [quote name='Caesar3' post='762016' date='26-Feb-09 15:40'][/quote]

    Oops. Sorry for the repeat question. Does he get any error message?

    Also, see Attachment File Types Restricted by Outlook 2003 - Office 2003 Resource Kit - Microsoft Office Online. You can use a tool such as Slovak Technical Services Attachment Options to manipulate restricted file types.

    Joe
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  8. #8
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    [quote name='Caesar3' post='762016' date='26-Feb-09 17:40']That's an obvious question, I suppose, but as I mentioned earlier our IT people don't seem to have the answer either. Oh, well....[/quote]

    It might be something in the registry. I found the following on another forum, but it only relates to .PPS file. Perhaps an IT person could look into the registry and see if there are other keys related to other office programs. There also appears to be a zip file available that will fix the .pps issue as well. But that doesn't help you much.

    "Annoying problem. can't open .pps or .ppt email attachments unless I save them first to my documents, then they open immediately and correctly. Checked file associations, everything looks correct. Thanks


    If you are using PowerPoint Viewer (as opposed to the full PowerPoint software package) try:

    Start; Run and type regedit.

    Navigate to:

    HKEY_CLASSES_ROOT\PowerPointViewer.SlideShow.11\sh ell

    There will be two sub-keys by default (namely Show and Print). Select the sub-key named Show and rename it to Open.

    Quit Registry Editor."
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  9. #9
    Super Moderator BATcher's Avatar
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    I have what may well be a similar problem on a new PC running Outlook 2002=XP.

    The user attaches a Word document to an email she is just about to send, then double-clicks on it to open it to check it "just in case". On this machine, and this one only, it won't let her open it. All PCs should be similarly identically up-to-date with all fixes...

    Any ideas, folks? (Other than open it in Word before attaching it!)

    Thanks
    BATcher

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  10. #10
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    [quote name='BATcher' post='763569' date='05-Mar-2009 06:55'][/quote]

    Have you checked the information at the links in Post 762026?

    If wonder if this could be an issue with the Outlook temporary folders (hidden folder under TIF). You could try shutiing down Outlook then emptying the Outlook temporary folder.

    Joe
    Joe

  11. #11
    Super Moderator BATcher's Avatar
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    [quote name='joeperez' post='763608' date='05-Mar-2009 15:06']Have you checked the information at the links in Post 762026?[/quote]
    No - because it talked about Outlook 2003, which is quite different from Outlook 2002=XP! I will have a look, though, just in case...

    It's not a problem I've ever come across before.
    BATcher

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