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  1. #1
    Star Lounger
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    Menus Disappear (WORD 2000)

    A colleague at work recently installed Office 2000 over Office 97. Installation proceeded as normal and PowerPoint, Excell and most other programs worked as they should. However, opening up Word 2000 gave only a new document screen with no menus or toolbars. One or two items could be accessed by Hot Keys (the one's I could remember!) but ALT+ would not bring up the menus or toolbars. There seemed to be no way to access them. We tried re-installation and repair a whole heap of times but the result was the same. Does anybody know what is happening or know what to do in order to access or get the menus to appear?
    TIA
    Regards Brian <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  2. #2
    Ursusmaximus
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    Re: Menus Disappear (WORD 2000)

    Two ideas:

    1. You may be in full-screen view. If so, hitting Esc will normalize everything.

    2. Normal.dot (or another template that resides in Word's startup directory) may be customized or corrupted, suppressing the bars.

    If Idea 1 doesn't work, you can test Idea 2 by starting Word without normal.dot or other global templates.
    In Word 95, this means closing Word, then going Start, Run, and typing winword /a (the space before the slash is mandatory). That prevents Word "consulting" normal.dot or any other global templates, and should mean you get a "virgin" start.
    As I say, /a was the switch in Word 95. Try it, but if it's changed in W2k I'm sure someone in the Lounge will tell us ... and if you can't get to Word help through Word, you could even browse to the help file for Word in Windows Explorer (may be windowshelpwinword.hlp), double-click it and look for "command line switches"!

    If Idea 2 gets Word to start OK, you then need to see whether the problem lies in normal.dot, or in some other template that resides in Word's startup directory. Do get back to me/us if you need help on that.

    Happy hunting!

    Steve

  3. #3
    BAM
    Guest

    Re: Menus Disappear (WORD 2000)

    Hi Brian,

    This is due to a little corruption in the Registry. This article provides the steps needed to correct it:
    <A target="_blank" HREF=http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm>http://www.mvps.org/word/FAQs/AppErr...ngMenusEtc.htm</A>
    ~~~~~~~~~~~~
    Cheers! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  4. #4
    Star Lounger
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    Re: Menus Disappear (WORD 2000)

    Many thanks for your quick response.
    We tried every possible key combination including escape to no avail - although the odd dialogue box appeared from time to time. Also tried your normal .dot solution but still no menus or toolbars. I will try the suggestion posted by BAM but I won't be able to do anything for about a week as I will be out of the office.
    Thanks again
    Brian

  5. #5
    Star Lounger
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    Re: Menus Disappear (WORD 2000) Solved

    Sorry for the delayed response. Work demands prevented us from trying your suggestions. Today we re-installed Word 2000 over the 97 version. On trying the "Run winword.exe /a" fix it worked but it was only a one time solution and it apears you would have to start Word that way everytime. However, the registry fix was the answer and now everything works as it should. Many thanks for your input and advice. WLTL.
    Cheers
    Brian <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

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