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  1. #1
    No_Speed
    Guest

    Troubleshooting the (Office 97 Pro/SR-1)

    My problem is getting my Office 97 Pro patched with SR-1 and SR-2b. I have applied the SR-1 patch numerous times and each time the installations finishes with a statement to the effect that it was successful. I have these patches on CD and have also downloaded them more than once. However, version checker and other methods reveal I am still at base level. I have done all the procedures in "Troubleshooting the Microsoft Office 97 SR-1 Patch," located on MS's web site. Certainly, someone has heard of this problem. What is the solution? I am using WinMe and have the following addins=Avery Wizard 97; MS Office 97 Forms 2.0 Control Security Patch; MS Office 97 ODBC Driver Vulnerability Security Update; MS Office 97 Unique Identifier Patch; MS Office 97 Unique Identifier Removal Tool and MS Office 97 Word Macro Vulnerability Update. Thanks.

  2. #2
    New Lounger
    Join Date
    Sep 2001
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    Re: Troubleshooting the (Office 97 Pro/SR-1)

    Hi, I am afraid I can't help you with that. I am looking for the SR-1 on CD and cannot find it on the Website or get MS of the telephone. Do you have any hints for me.

  3. #3
    No_Speed
    Guest

    Re: Troubleshooting the (Office 97 Pro/SR-1)

    I assume you have been to the download web site. If not, go to http://office.microsoft.com/Downloads/default.aspx. If you still need the updates on CD, then call toll free to (888) MSFT-Y2K (673-8925) within the United States and ask for the" Microsoft Year 2000 Resource CD." This CD has the SR-1 and SR-2b updates to Office 97on it. There was no charge at the time I got this in Nov of 1999. I would only warn you, however, these update files are identical to the download files and may produce the same error sequence I have experienced. You must run both updates sequentially. At the end of your SR-1 install, it will say the installation was successful. Don't be so sure! You must run Office 97 Version Checker to verify your system is still not at base level. It is available here: http://office.microsoft.com/downloads/9798...ff97detail.aspx. Thanks for the reply. Good luck.

  4. #4
    BAM
    Guest

    Re: Troubleshooting the (Office 97 Pro/SR-1)

    Hi No_Speed,

    The version checker is unreliable. The best way to determine if they were successfully installed is to check the log files: 97SR1_?.TXT and 97SR2_?.LOG and check the data at the bottom.

    You should find something along the lines of "The SR? patch has successfully completed. Thank you for updating".

    Another quick way of determining if your Word version is at the base level (no SR's installed):
    * Type: I'd like to see the Lizard
    * Select the sentence and press <Shift F7>

    If the Thesaurus displays "I'll drink to that" <img src=/S/grin.gif border=0 alt=grin width=15 height=15> then you are at base level. The Thesaurus was replaced in SR1 and removed phrases that could be potentially offensive.

    FWIW, obtaining the SR

  5. #5
    BAM
    Guest

    Re: Troubleshooting the (Office 97 Pro/SR-1)

    Hi No_Speed,

    I just realized you indicated you have the Macro Security Update installed. (Funny how the brain doesn

  6. #6
    No_Speed
    Guest

    Re: Troubleshooting the (Office 97 Pro/SR-1)

    Bam, thanks for those recommendations. As you suggested, I looked at the log files: 97SR1_?.TXT and 97SR2_?.LOG and checked the data at the bottom. For the 97SR1_?.TXT file, it did say "The SR1 patch has successfully completed. Thank you for updating". However, the 97SR2_?.LOG file said I was still at base level and needed to install SR-1! I have done this sequence 9 times. Upon closer investigation, I tried your next suggestion: "Another quick way of determining if your Word version is at the base level (no SR's installed): * Type: I'd like to see the Lizard and then * Select the sentence and press <Shift F7> . If the Thesaurus displays "I'll drink to that" then you are at base level. The Thesaurus was replaced in SR1 and removed phrases that could be potentially offensive." I found Word to display a spell check complete message, not "I'll drink to that." This meant I must be at least at SR-1 level in Word. So, I checked the version information in Word by selecting Help|About MS Word and it said "Microsoft Word 97 SR-2" at the top! Curiously, I proceeded to check the other programs in the Suite. PowerPoint was at SR-1, Excel was at base level and Access was at SR-1 level. What would you suggest I try next? Obviously, there is something inhibiting Excel from going to SR-1 level. What would cause this?

  7. #7
    BAM
    Guest

    Re: Troubleshooting the (Office 97 Pro/SR-1)

    Hi No_Speed,

    I believe this is because you have one of the security patches for Excel that SR2 doesn't recognize. Some of these will update the Excel.exe version number to 8.0h or later. You can right-click Excel.exe, select Properties and take a look the Version tab to see if this is the case.

    This article on the MS KB will provide additional details on this:
    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q244/5/93.ASP>http://support.microsoft.com/support/kb/ar...s/Q244/5/93.ASP</A>

    Note that it appears that MS is updating their web site so this article may not be available.
    ~~~~~~~~~~~~~~~~~~~
    Cheers! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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