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  1. #16
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    [quote name='jsd' post='768894' date='02-Apr-2009 12:40']AVG.[/quote]

    Where on the AVG site ?? And, again, why did you follow those instructions. Did you suspect you were infected or did AVG tell you you were infected ??
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  2. #17
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    [quote name='DocWatson' post='768895' date='02-Apr-2009 11:41']Try this...

    If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.

    If the computer is running, shut down Windows, and then turn off the power
    Wait 30 seconds, and then turn the computer on.
    Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    Ensure that the Safe mode option is selected.
    Press Enter. The computer then begins to start in Safe mode.
    When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.[/quote]

    I just tried that, still came back to the same blue screen.

  3. #18
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    [quote name='jsd' post='768899' date='02-Apr-2009 11:48']I just tried that, still came back to the same blue screen.[/quote]

    its telling me ti disable any anti-virus, disk defragmentation or backup utilities. check my hard drive configuratation, updated drivers. run CHKDSK /F

  4. #19
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    That's strange. Could you try it again please. This time begin tapping F8 like a woodpecker as soon as you press the power button to turn on the PC.
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  5. #20
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    [quote name='jsd' post='768901' date='02-Apr-2009 12:52']its telling me ti disable any anti-virus, disk defragmentation or backup utilities. check my hard drive configuratation, updated drivers. run CHKDSK /F[/quote]

    What is telling you that ??? The blue screen ?? You really need to slow down and let us try to help you. You have to understand, we are working blind here and depend on you to be our seeing eye dog, as it were, in your location. If you just continue to try different thing and do not respond completely to our questions we have no idea what is going on at your end.
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  6. #21
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    I am not trying anything different. I am waiting on you. I have a blue screen that says this............

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps:

    Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information:
    ***STOP:0x00000024 (0x00190203,0x86ZzB55820,0xC0000102,0x00000000)

    That's it!!!!

  7. #22
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    You didn't provide all that in your original post. You only gave us the first line.

    Did you try starting in Safe Mode again ?? If you can't get into Windows by booting "normally" then Safe Mode is the only method I'm aware of to get back in and start doing what the instructions say. If you do get in, the first thing to try is a System Restore or get to the command prompt and run the CHKDSK /F command.
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  8. #23
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    [quote name='DocWatson' post='768909' date='02-Apr-2009 12:18']You didn't provide all that in your original post. You only gave us the first line.

    Did you try starting in Safe Mode again ?? If you can't get into Windows by booting "normally" then Safe Mode is the only method I'm aware of to get back in and start doing what the instructions say. If you do get in, the first thing to try is a System Restore or get to the command prompt and run the CHKDSK /F command.[/quote]

    It doesn't matter what mode I try to start in. I already thought of system restore but I can't even get there to do it. I can choose Safe Mode, enter, the blue screen....every mode I choose I always get that blue screen.

  9. #24
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    [quote name='jsd' post='768908' date='02-Apr-2009 13:12']I am not trying anything different. I am waiting on you. I have a blue screen that says this............

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps:

    Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information:
    ***STOP:0x00000024 (0x00190203,0x86ZzB55820,0xC0000102,0x00000000)

    That's it!!!![/quote]
    Doc HAS been trying to help you out here but as he said, you HAVE to give as much information as possible ( hopefully in your first post ) so that we don't have to drag each bit or clue from you.
    That said, have you been able to run chkdsk /f /r from either Safe Mode or Restore Console ( on your XP CD )?
    That error message usually means you have a problem\corruption of the NTFS.sys file. Chkdsk or System Restore can usually correct this, however, there is a decent tutorial on ways to fix this problem HERE
    BOB
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  10. #25
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    [quote name='jsd' post='768911' date='02-Apr-2009 12:26'][/quote]

    The 0x00000024 stop code indicates a corrupted file system. If you can not boot into safe mode I think you'll have to try a repair install.


    Joe

  11. #26
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    [quote name='jsd' post='768911' date='02-Apr-2009 13:26']It doesn't matter what mode I try to start in. I already thought of system restore but I can't even get there to do it. I can choose Safe Mode, enter, the blue screen....every mode I choose I always get that blue screen.[/quote]

    As Joe said, this error indicates a file system corruption in the Windows registry. If you cannot access Windows, you could try a repair installation, or take a look at this option. I have no knowledge of this little piece of code and do not recommend it personally, but it seem to offer a solution to your problem.
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