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  1. #1
    3 Star Lounger
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    (Apologies - I mistakenly posted this originally under General Windows instead of General Office).

    I have a new computer and it runs on Vista. It came with a trial version of Office 2007. Because of issues I had with a previous computer after activating a trial version, I intended not to activate this one. HOWEVER, I inadvertently clicked an office document before I installed my Office XP, and Office 2007 Trial launched itself despite my desperate attempts to close it down.

    I later installed Office XP from my disk as I had intended and, as long as I remembered to open the documents in XP, all was well until I tried to run Outlook. Outlook wouldn't work, and the troubleshooter wizard told me that I needed to upgrade.

    Since I have been considering upgrading to 2007 anyway, I decided to go ahead and use the Trial Version. I got the trial product key and launched Outlook, but it wouldn't work properly and gives me different error messages depending on what I am trying to do. However, several of them mention that the program may need to be reinstalled (I don't know how to reinstall a program that came preinstalled on a computer, as the 2007 version did).

    More alarming than this is the fact that suddenly, since activating the trial version of 2007 I am having trouble with my Access databases - regardless of which version I open them with. This is a major problem.

    Please advise the best steps to take. I have done some research that seems to indicate that it's important to install versions in chronological order. Because of the inadvertent launching of the trial version, this may be the problem - but how do I undo it?

    Thank you,
    -cynthia

  2. #2
    Super Moderator jscher2000's Avatar
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    I think the standard prescription is to remove all versions of Office completely and then install from oldest to newest. You download a trial version of Office directly from microsoft.com, although as you might expect, it is quite a big download.

  3. #3
    3 Star Lounger
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    I was afraid that was going to be the answer! But thank you. I'll have at it this evening.
    -cynthia

  4. #4
    Uranium Lounger
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    [quote name='organizer' post='772758' date='28-Apr-2009 16:23']I was afraid that was going to be the answer! But thank you. I'll have at it this evening.
    -cynthia[/quote]
    Be sure to backup all your documents (not just the My Documents folder) to a different location or off system before you start to play tonight. Better to be safe with all the different versions involved here.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

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