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  1. #1
    Lounger
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    Data1.msi problem (Office 2000 SR1a)

    Can anyone help with a persistent problem with this Data1.msi file?

    Whenever I try to use something -- say, an import filter -- that wasn't installed for Word, I am asked for the CD. Fine, I insert the CD, but it says it can't find the Data1.msi file. So I point to it. Then it says,

    "The file Data1.msi is not a valid installation package for the product Microsoft Word 2000 SR-1. Try to find the installation package Data1.msi in a folder from which you can install Microsoft Word 2000 SR1."

    So, I'm stuck. There is no folder with this file.

    Any ideas?

    Problem #2 -- ever since this "update" (hmmphh!) the installer keeps popping up at the weirdest times -- like when I try to navigate to a folder on another computer in explorer. What's that about?

    Thanks for any help.

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  2. #2
    Plutonium Lounger
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    Re: Data1.msi problem (Office 2000 SR1a)

    Try these knowledgebase articles and see if one helps:

    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/q242/3/11.asp>OFF2000: Error Message: "Product Is Not Installed on This Computer" Using Custom Maintenance Wizard [Q242311]</A>


    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/q266/0/69.asp>OFF2000: "The Feature You Are Trying to Use Is on a Network Resource That Is Unavailable" When You Perform a Repair or Reinstall [Q266069]</A>


    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/q236/5/97.asp>OFF2000: ErrMsg: The Installation Package Could Not Be Opened [Q236597]</A>

    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/q299/6/61.asp>OFF2000: Err Msg Indicating Incorrect CD-ROM Is Inserted [Q299661]</A>
    Charlotte

  3. #3
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    Re: Data1.msi problem (Office 2000 SR1a)

    Charlotte,

    Thanks for the reply. Only the last article comes close, and it's not really quite right.

    I'm using O2K Premium, not from OEM, though I do have some MS OEM s/w installed. Just now I tried to publish a web from FP 2K and just as it is finishing, up pops this install message again! It also pops up when I try to explore a mapped network drive.

    It looks like I must uninstall/reinstall, but where on earth does that leave me with all these security updates, SR1, etc.? Do I remove them first? Last? Not at all? Or do I just give up and reformat the whole thing and start from scratch?

    Am I better off sending for the CD, or is the d/l patch good enough?

    Also, there is some s/w from the OEM disks I would like to keep. How do I do that without interfering with O2K again, if that is the problem? Is it a case of the order of install?

    Sorry for so many questions. Advice is appreciated.

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  4. #4
    Plutonium Lounger
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    Re: Data1.msi problem (Office 2000 SR1a)

    If you have Office Premium and it's not OEM, have you tried contacting Microsoft's technical support? You should have at least a couple of free support calls with that license, I believe. There are a few situations where some particular software will step on one of the Office libraries, but they would be able to help you pinpoint the problem and could advise you on an uninstall/reinstall if necessary.

    I ran into something roughly similar with Visio recently even though Visio actually runs OK, but it kept wanting to reinstall files every time I opened it. They decided it was something in my NT profile, but I finally just checked the box to turn off the message because nothing MS suggested made a difference and the darn program runs fine anyway. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    Charlotte

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