Results 1 to 5 of 5
  1. #1
    New Lounger
    Join Date
    May 2009
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hi,
    I installed "Fire Vox" a screen reading application from Fire Vox through FireFox.
    It's a Firefox extension. I haven't downloaded anything else in the meantime nor have I opened any email attachments that I do not recognize.
    Since then IE7 does not work as it's supposed to, clicking on the "Favorites" just give me a beep. Firefox has changed. Now when I click "New Tab" with a dropdown checkbox, that says "Please select which gadget you wish to use" and the other item Is "YouTube".
    I haven't been able to find where to uninstall it. It's not listed in the "Add/Remove" dialog box. I'm considering a few different things:
    1) deleting FireFox
    2) wiping the machine (I've backed up all my files and have included the Outlook .pst files and the FireFox Profile folder.) ouch

    When I went to the systems restore dialog box, there are no restore points.
    I use Windows Defender and updated about two weeks ago.

    Please help me:
    concerning the backed up files, could any of what I'm thinking is a virus, be carried on them?
    What are any of the other possibilities?

    thank you for any help you can give me

  2. #2
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts
    [quote name='mariomario' post='776292' date='21-May-2009 13:12']Hi,
    I installed "Fire Vox" a screen reading application from Fire Vox through FireFox.
    It's a Firefox extension. I haven't downloaded anything else in the meantime nor have I opened any email attachments that I do not recognize.
    Since then IE7 does not work as it's supposed to, clicking on the "Favorites" just give me a beep. Firefox has changed. Now when I click "New Tab" with a dropdown checkbox, that says "Please select which gadget you wish to use" and the other item Is "YouTube".
    I haven't been able to find where to uninstall it. It's not listed in the "Add/Remove" dialog box. I'm considering a few different things:
    1) deleting FireFox
    2) wiping the machine (I've backed up all my files and have included the Outlook .pst files and the FireFox Profile folder.) ouch

    When I went to the systems restore dialog box, there are no restore points.
    I use Windows Defender and updated about two weeks ago.

    Please help me:
    concerning the backed up files, could any of what I'm thinking is a virus, be carried on them?
    What are any of the other possibilities?

    thank you for any help you can give me[/quote]

    I don't believe this is a virus, but rather a conflict between the software. Have you gone to the Fire Vox site and done any reading ??? Contacted the vendor and asked for support ??? Before wiping the system, I would certainly go that route first.

    Failing all else, I would try uninstalling FireFox itself. This looks like it's a plug-in and would be removed with FireFox.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  3. #3
    Plutonium Lounger
    Join Date
    Oct 2001
    Location
    Lexington, Kentucky, USA
    Posts
    12,107
    Thanks
    0
    Thanked 1 Time in 1 Post
    I'm going to move this thread to the Browsers forum since it isn't about XP per se.

  4. #4
    5 Star Lounger PaulB's Avatar
    Join Date
    May 2002
    Location
    Ottawa, Ontario
    Posts
    765
    Thanks
    0
    Thanked 0 Times in 0 Posts
    [quote name='mariomario' post='776292' date='21-May-2009 13:12']...snip...
    I haven't been able to find where to uninstall it. It's not listed in the "Add/Remove" dialog box. ...snip...[/quote]

    Before resorting to drastic measures, try simply removing the extension (Add-on). In Firefox click Tools on the menu bar and select Add-ons. Look for your extension under the Extensions tab and either disable or uninstall it.

    If this corrects the problem, well and good. If not then you may have to resort to the other measures discussed here.
    Regards,
    PaulB

  5. #5
    New Lounger
    Join Date
    May 2009
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hi Paul and Doc Watson
    Thank you for getting back to me.
    (Sorry for posting the wrong spot. Over reacting to my computer wiping fears. sigh Sometimes a fatal mistake if you hurry too much, huh?)
    So I did uninstall and reinstall it twice. I'm not sure how well that worked because my bookmarks weren't lost .
    I went into the FF extensions and removed that. And that solved the FF problem as far as I can see.
    The problem with IE, not being able to click on the "Favorites" in the menu bar and getting a beep (although the "Favorites" do work on the right hand side) continues.
    What are the steps to figuring out what the software conflicts are?
    thank you again.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •