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  1. #1
    4 Star Lounger
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    One of our users brought me their laptop because they were having a problem installing an antivirus program on it. The laptop appears to have been without an antivirus program for a while. When I contacted McAfee they told me it was because I had Internet Explorer 8 on the machine and to uninstall it. I did that but it didn't solve the problem. McAfee won't help me further because they say it's all Internet Explorer fault and they don't support Microsoft. Then read in the latest Windows Secrets newsletter that I should uninstall SP 3 before uninstalling IE 8 and then reinstall. Great. Too late for that now. But then I realize a bigger problem in that this laptop won't allow me to access the WIndows Update or Microsoft Update websites. The page is just blank. Nothing happens. I also can't access the free scan at Trend Micro. I reset all the default settings in IE 7 but that didn't help. I want to say that there had been a virus out there that blocked these websites. I ran HijackThis but it doesn't show anything wrong. I sure could use some help with this.

    Thanks, Daisy
    Daisy

  2. #2
    Plutonium Lounger
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    Take a look at the Conficker Eye Chart (on the laptop, of course). If you can *not* see all 6 images at the top, it's likely that the laptop has been infected by the Conficker (aka Downadup) worm. There are several tools for removing this worm, for example Remove Downadup.

  3. #3
    4 Star Lounger
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    With much relief I was able to see all six images so guess that's not it.

    Meanwhile I just ran the McAfee's stinger program and it came up with nothing.

    Could there be something other than infection that would cause these pages to come up blank?
    Daisy

  4. #4
    Plutonium Lounger
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    I'm afraid I don't know, I hope that someone else will have a useful suggestion.

  5. #5
    4 Star Lounger
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    I found the answer. It's not a virus after all, though it sure did look like one. I found a cute on Google that panned out. It was the reinstallation of the Visual Basic Support Script:

    http://www.microsoft.com/downloads/details...;DisplayLang=en

    Now I can get to Windows Update, etc. again.
    Daisy

  6. #6
    Uranium Lounger
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    [quote name='ailios' post='777835' date='01-Jun-2009 13:33']With much relief I was able to see all six images so guess that's not it.

    Meanwhile I just ran the McAfee's stinger program and it came up with nothing.

    Could there be something other than infection that would cause these pages to come up blank?[/quote]
    I have 2 things you might try. From here.....

    1. Open Internet Explorer Options from the Tool Menu
    2. Scroll down to the bottom where it says Languages and click it
    3. If there are NO languages chosen, add English
    4. Hit Apply and OK
    5. Closed browser
    6. Reopened IE - Windows Updates and VOILA!
    The update page now appears!


    The other is to run SFC.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  7. #7
    Plutonium Lounger
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    Thanks for sharing the solution!

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