Email Notification

[SteveTetch]

Since the board was upgraded, I appear to have lost the feature whereby I receive email notifications of any replies to my postings. I've checked my settings and my declared email address is correct as well as the option to have reply notifications sent to me. The only possible anomaly I can see is on the page that one changes the email address, the field headed "confirm the new email address" contains my UserID (see screenshot below).

Attempting to reconfirm my email address by adding the correct address in both fields then entering the verification code gives me a message to the effect of "we can't change that because the email address is already registered".

Am I missing something?

[HansV]

Hi Steve,

Could you send me a PM with the e-mail address you would like to use?

PS You may want to remove the screenshot from your post since it contains a real e-mail address.

[HansV]

Apparently you tried to change your e-mail address to the one you're already using. That won't work.

I've checked that the correct e-mail is registered in the Lounge database, so that is not the problem.

Click Controls in the bar below the top of the Lounge screen, then click Email Settings. Make sure you've specified e-mail notification of the type you want:

[attachment=84235:x.png]

You can test with a reply here, or by posting in the Test Area forum.

[SteveTetch]

Thanks Hans.

I felt sure it would end up being me . I'd omitted to select the Enable 'Email Notification' by default?' option. It's done now and I'll find out whether it works when I get home, (I can't monitor my home email account from work).

Thanks for your help and patience.

[SteveTetch]

Test

[SteveTetch]

Hans,

I'm still not getting the emails arising from replies. Perhaps this is because the thread was already open when I made the change. I received notification of your PM, sent at 11:19 yesterday morning, in an email timed at 20:11, which is a step forward, but not the complete answer.

I've created a new message in the test area that I'll reply to when I get to the office and see if that generates the expected email. I'll let you know.

A summary of my email options is below. The only change I made is to add the tick to the 'Enable 'Email Notification' by default?' option. The other settings were (I believe) as they are now:

[HansV]

We are aware of the problem that notifications are sometimes sent out hours after the event; I hope we'll be able to solve that.

Are you sure that you clicked "Amend my email settings" after ticking the check box?

[SteveTetch]

Hans,

I think we can put this to bed now. All notifications eventually appeared, albeit some hours later than used to happen on the old Lounge platform. As long as I know that notifications will get through eventually, I'm happy.

Thanks for all your help.

[HansV]

OK, thanks. Hopefully the delay will be solved in the not too distant future.