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  1. #1
    3 Star Lounger
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    I was stumped on a problem and routed the issue to another group that was local to the client and was suprised to see the resolution so I thought I'd ask if anyone has seen this.

    The issue was reported as: "MS Access reports that she does not have enough memory. MS Office Word Word has insufficient memory."

    I checked event log for clues, checked virtual memory, etc., forced a chkdsk /f reboot, eventually uninstalled Office, cleaned the MSOCache\all users folder, reinstalled Office. When client said using Outlook (Word as editor) and trying to attach a Word doc Outlook would lock up, I deleted the normal.dot file but it was not any different.

    I sent to the local group and they fixed the issue as noted below:

    "Called client and remoted in. Renamed the office folder to officebak. Had client restart machine.
    On a standalone PC, it would be:
    c:\documents and settings\%username%\Application Data\Microsoft\Office
    It should contain files like Word11.pip, Excel11.pip and must have a folder called Recent in it. Client tested."

    I've not heard of a missing or corrupt "Office\Recent" folder causing the symptoms being encountered.

    Just curious if this is a known issue and resolution.

    Thanks,

    Jester
    I know enough to know I don't know enough

  2. #2
    Plutonium Lounger
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    The C:\Documents and Settings\<username>\Application Data\Microsoft\Office folder contains a lot of settings files; deleting or renaming it causes Office to recreate a blank new folder, and to create new settings files. Presumably one or more of the settings files had become corrupt. (Reinstalling Office doesn't necessarily delete the above folder)

  3. #3
    3 Star Lounger
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    Thanks Hans.

    Jester
    I know enough to know I don't know enough

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