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  1. #1
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    I have Vista64 and an HP OfficeJet 1170. This has happened four times now. I install the printer, and I've tried various methods. It works fine for a time (1 week to 3 months) and then just disappears. One day it's not there in the printers folder. I had no problems after the original install for about 8 months, then this started happening. Any ideas?

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    [quote name='bdesilva' post='780187' date='16-Jun-2009 17:49']I have Vista64 and an HP OfficeJet 1170. This has happened four times now. I install the printer, and I've tried various methods. It works fine for a time (1 week to 3 months) and then just disappears. One day it's not there in the printers folder. I had no problems after the original install for about 8 months, then this started happening. Any ideas?[/quote]

    1.) Is Vista up-to-date with service pack and patches?
    2.) Do you have the latest drivers installed for the printer?
    3.) Is the printer USB or network or wireless?
    4.) Is it is USB or networked can you try a different calbe?

    Joe
    Joe

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    [quote name='joeperez' post='780205' date='16-Jun-2009 17:45']1.) Is Vista up-to-date with service pack and patches? YEP.
    2.) Do you have the latest drivers installed for the printer? YEP.
    3.) Is the printer USB or network or wireless? Network
    4.) Is it is USB or networked can you try a different calbe? It's connected to everyone else. It is also discoverable by the HP driver installer program. So reinstalling fixes the problem each time.

    Joe[/quote]

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    [quote name='bdesilva' post='780207' date='16-Jun-2009 19:59']Is it is USB or networked can you try a different calbe? It's connected to everyone else. It is also discoverable by the HP driver installer program. So reinstalling fixes the problem each time.[/quote]

    How is it connected to the network - ethernet or wireless?

    Joe
    Joe

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    [quote name='joeperez' post='780209' date='16-Jun-2009 18:23']How is it connected to the network - ethernet or wireless?[/quote]
    Ethernet cable. It has been changed over the months too. The difficulty in figuring this out is I now have to reinstall the HP software. It will work for a while. The printer will show up in the printers folder. Then one day. In a few weeks or months, it'll be gone...

    Bryan

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    [quote name='bdesilva' post='780211' date='16-Jun-2009 20:31']Ethernet cable. It has been changed over the months too. The difficulty in figuring this out is I now have to reinstall the HP software. It will work for a while. The printer will show up in the printers folder. Then one day. In a few weeks or months, it'll be gone...[/quote]

    Seems as though the network connection is being lost or the printer IP address is changing.

    How is the IP addressed assigned to the printer? Is it a static address?

    Joe
    Joe

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    Is it a stand alone networked printer connected to a router or a shared printer connected to a computer?

    We have fond that at times Vista will lose connection to a shared printer across the network. What we have found, reboot the machine that has lost the connection, and all of those print jobs will start printing out.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  8. #8
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    Actually that has happened before when the printer gets a different IP (it is assigned by the router. I've been meaning to make it static for a long time..), however in that case the printer still shows up in the printers folder and all I have to do is give the port the new IP address...

    This time it seems like the printer driver was never installed.

    [quote name='joeperez' post='780213' date='16-Jun-2009 18:52']Seems as though the network connection is being lost or the printer IP address is changing.

    How is the IP addressed assigned to the printer? Is it a static address?

    Joe[/quote]

  9. #9
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    Thanks, but there is no printer to print to... no print jobs can even begin. Rebooting doesn't help.

    [quote name='DaveA' post='780222' date='16-Jun-2009 19:40']Is it a stand alone networked printer connected to a router or a shared printer connected to a computer?

    We have fond that at times Vista will lose connection to a shared printer across the network. What we have found, reboot the machine that has lost the connection, and all of those print jobs will start printing out.[/quote]

  10. #10
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    [quote name='bdesilva' post='780226' date='16-Jun-2009 22:30']Actually that has happened before when the printer gets a different IP (it is assigned by the router. I've been meaning to make it static for a long time..), however in that case the printer still shows up in the printers folder and all I have to do is give the port the new IP address...[/quote]

    See if Vista lost network printer after rebooting or HP printer gets lost help.

    BTW, what drivers are you using? HP does not supply Vista drivers for the 1170 series.

    Joe
    Joe

  11. #11
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    I've been using the standard HP install (HUGE) from their site. There are now two updates there. I've uninstalled, reinstalled and added the patches. The printer is working again, however that's not unusual. Hopefully it'll 'stick' this time!

    Thanks,

    Bryan

    [quote name='joeperez' post='780295' date='17-Jun-2009 06:31']See if Vista lost network printer after rebooting or HP printer gets lost help.

    BTW, what drivers are you using? HP does not supply Vista drivers for the 1170 series.

    Joe[/quote]

  12. #12
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    [quote name='bdesilva' post='780511' date='18-Jun-2009 10:39']I've been using the standard HP install (HUGE) from their site. There are now two updates there. I've uninstalled, reinstalled and added the patches.[/quote]

    Can you supply a link to the HP download?

    Unless the driver is specifically qualified for Vista the driver may be the problem. Microsoft made big changes in the networking stack for Vista. So, any driver that deals with a networked device had to be substantially modified.

    Joe
    Joe

  13. #13
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    http://www.hp.com/#Support

    I choose my printer and then Vista64

    Still working a few hours later <g>.

    Bryan

    [quote name='joeperez' post='780528' date='18-Jun-2009 11:36']Can you supply a link to the HP download?

    Unless the driver is specifically qualified for Vista the driver may be the problem. Microsoft made big changes in the networking stack for Vista. So, any driver that deals with a networked device had to be substantially modified.

    Joe[/quote]

  14. #14
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    Quote Originally Posted by bdesilva' post='780187 View Post
    [snip]
    Still working a few hours later <g>.
    Let's hope your driver updates solved the problem.

  15. #15
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    [quote name='bdesilva' post='780570' date='18-Jun-2009 18:04']http://www.hp.com/#Support

    I choose my printer and then Vista64[/quote]

    When I go there and look for an Officejet 1170 I get a choice of 6 different printers none of which has a Vista driver.

    Joe
    Joe

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