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2009-06-21, 13:36 #1
- Join Date
- Mar 2009
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A friend has Dell Inspiron 1501 that needed to be restored due to some issues. She did the restore and then the necessary updates for XP. When she tries to connect to her wireless network it fails to connect via the router. Is there a "Wireless Network Setup for Dummies" approach that she could use to have XP find the router? Is it just as simple as possibly resetting her router?
I need to be able to walk her through via the telephone as she is 700 km away and just can't drop in to try to solve her problem. Thanks.
Got off the phone with her. She can connect to the internet on her laptop with the wireless adapter usb device plugged in. Her problem appears to be connecting to her home network.
Having no home network of my own, not sure what she has to do to connect to the home network.
2009-06-21, 19:24 #2
- Join Date
- Mar 2001
- St Louis, Missouri, USA
- Thanked 1,085 Times in 951 Posts
[quote name='northernhillbilly' post='780896' date='21-Jun-2009 12:36']Got off the phone with her. She can connect to the internet on her laptop with the wireless adapter usb device plugged in. Her problem appears to be connecting to her home network.[/quote]
Is the PC completely up-to-date with service packs and patches?
See if Windows XP: Set up a wireless network helps with the wireless setup.
2009-06-22, 14:10 #3
[quote name='northernhillbilly' post='780896' date='21-Jun-2009 13:36']A friend has Dell Inspiron 1501 that needed to be restored due to some issues.[/quote]
How did your friend "restore" the computer? Did your friend use the built-in utility to restore the computer to factory configuration, or did your friend simply reinstall the operating system and applications? If the latter, were ALL of the drivers installed and were they installed in this order?John
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