BLUE SCREEN OF DEATH

[Mystcal1]

My cousin called me and told me she got the blue screen on death on her Dell XP computer. She called the "geek squad" from Best Buy; they came out and told her the computer is broken; and she needs a new one.

However when I asked her over the phone if she turns on the computer does she have power, she says yes, so this tells me the computer is not broken and just needs to be fixed.

I am going over to her house tomorrow to take a look at it. I would think that putting in the system restore disk would fix it. Does anyone have any other suggestions?

[JoeP517]

[quote name='Mystcal1' post='781239' date='23-Jun-2009 10:19']I would think that putting in the system restore disk would fix it. Does anyone have any other suggestions?[/quote]

You should try to do a little debugging before restoring the system. What do you mean by restoring the system? Returning it to the state in which the vendor shipped?

1.) Find out if the system will boot to the desktop and then the BSOD occurs.
2.) Try booting into safe mode. If it boots OK into safe mode then you probably have a driver problem. You could try a System restore to a date when the PC was working.
3.) Try to find out what the error code for the BSOD is.
4.) You could try a repair install.

Joe

[viking33]

[quote name='Mystcal1' post='781239' date='23-Jun-2009 11:19']She called the "geek squad" from Best Buy; they came out and told her the computer is broken; and she needs a new one.

Does anyone have any other suggestions?[/quote]
Don't try to fix it, sell them a new one. The only advice I would accept from them is if they offered to replace the PC with a complete new one at no cost.

Take Joe's suggestions and let us know what happens.

[DocWatson]

[quote name='Mystcal1' post='781239' date='23-Jun-2009 11:19'].... She called the "geek squad" from Best Buy; they came out and told her the computer is broken; and she needs a new one.

...... Does anyone have any other suggestions?[/quote]
Don't call Geek Squad again !!!!!

Follow Joe's suggestions and then post back here and we will be happy to assist you. If it's only broke, don't replace it, fix it.