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  1. #1
    New Lounger
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    Hi all,

    Getting an Event ID 27 in the application logs in regards to Outlook. "The operation
    failed".

    No mention of the OAB, but when I try and run a manual download, it fails.

    Any ideas? I've tried a new profile, re-install of Office...
    Messages just get stuck in the Outbox.

    Thanks for your help.

    Ben

  2. #2
    Plutonium Lounger
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    Welcome to the Lounge!

    Have you tried temporarily turning off all add-ins? To do so:
    - Select Tools | Options...
    - Activate the Other tab.
    - Click Advanced options...
    - Click the Add-In Manager... and COM Add-Ins... buttons.
    Attached Images Attached Images
    • File Type: png x.png (10.5 KB, 1 views)

  3. #3
    Administrator
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    [quote name='P4TTY' post='785370' date='20-Jul-2009 05:08']Getting an Event ID 27 in the application logs in regards to Outlook. "The operation
    failed".

    No mention of the OAB, but when I try and run a manual download, it fails.

    Any ideas? I've tried a new profile, re-install of Office...
    Messages just get stuck in the Outbox.[/quote]

    Which version & Service pack level for Outlook?
    Which version and service pack level for Exchange?
    Are you able to receive mail? If yes, inside or outside?

    Joe
    Joe

  4. #4
    New Lounger
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    Apologies,

    This info would have been helpful.

    Office 2003 SP3
    Exchange 2003 SP2

    Can recieve mail from external and internal.

    Many thanks.

  5. #5
    Administrator
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    [quote name='P4TTY' post='785405' date='20-Jul-2009 08:05']Apologies,

    This info would have been helpful.

    Office 2003 SP3
    Exchange 2003 SP2

    Can recieve mail from external and internal.

    Many thanks.[/quote]

    See if Dgoldman's WebLog : Troubleshooting Offline Address Book Downloads with Outlook Diagnostic Logging (Event ID 27) or Exchange clients may download the whole Offline Address Book when they try to download incremental Offline Address Book changes in Outlook 2003 help.

    Something else to check - You Had Me At EHLO... : Determining the OAB version being used by Outlook 2003 SP2.

    Joe
    Joe

  6. #6
    New Lounger
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    Hi,

    Thanks for the responses.

    It seems this may not be simply an OAB issue.

    I have just re-installed office on another mahcine, and am now facing the same problem.

    I am unable to troubleshoot using the Diagnostic Logging, as the event logs do not have any hex data - This is blank...

    Any ideas??

  7. #7
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    [quote name='P4TTY' post='785528' date='21-Jul-2009 05:32']It seems this may not be simply an OAB issue.

    I have just re-installed office on another mahcine, and am now facing the same problem.

    I am unable to troubleshoot using the Diagnostic Logging, as the event logs do not have any hex data - This is blank...[/quote]

    Have you double checked all the account settings in Outlook?

    Have you checked with your Exchange support? Anything in any of the Exchange logs?

    Are you using non-standard ports for email that need to be configured in the PC firewall?

    Joe
    Joe

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