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  1. #1
    Uranium Lounger
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    A client is having a problem sending email. He is running OE6 and does not want to upgrade to Windows Mail. The entire system is slow and balky and I suspect more problems are there than just this, but don't want to open a can of worms (or problems). OE can be very slow to open at time and then other times opens instantly.

    Composing an email and hitting Send it goes to the outbox, but will not send and if OE is shut down at this point it will not open again until you reboot the system. Then it will open, you have to manually hit Send to get the email to go out, but I believe that is a setting in Tools>Send. On reboot it displays the msimn.exe error.

    My question is, can I simply replace the msimn.exe file with a copy from another OE6 installation or should I remove OE and reinstall it ?? Try to repair it using SFC ?? Thoughts ??
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    [quote name='DocWatson' post='786718' date='29-Jul-2009 13:29']My question is, can I simply replace the msimn.exe file with a copy from another OE6 installation or should I remove OE and reinstall it ?? Try to repair it using SFC ?? Thoughts ??[/quote]
    ( assuming he is up to date on Windows Updates )
    I think I would try SFC first.
    IF NG, go the Repair reinstall route.
    BOB
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  3. #3
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    [quote name='DocWatson' post='786718' date='29-Jul-2009 12:29']A client is having a problem sending email. He is running OE6 and does not want to upgrade to Windows Mail. The entire system is slow and balky and I suspect more problems are there than just this, but don't want to open a can of worms (or problems). OE can be very slow to open at time and then other times opens instantly.

    Composing an email and hitting Send it goes to the outbox, but will not send and if OE is shut down at this point it will not open again until you reboot the system. Then it will open, you have to manually hit Send to get the email to go out, but I believe that is a setting in Tools>Send. On reboot it displays the msimn.exe error.

    My question is, can I simply replace the msimn.exe file with a copy from another OE6 installation or should I remove OE and reinstall it ?? Try to repair it using SFC ?? Thoughts ??[/quote]

    If the client has an extensive mail database it should be cleaned up as much as possible. Delete, remove attachments, archive old stuff, etc. OE6 is notorious for being a terrible data manager.

    If you shut down OE and it won't start use Task Manager to see if the process is still running. Stop the process and try it again.

    Joe
    Joe

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    Uranium Lounger
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    [quote name='viking33' post='786748' date='29-Jul-2009 16:05']( assuming he is up to date on Windows Updates )
    I think I would try SFC first.
    IF NG, go the Repair reinstall route. [/quote]

    Thanks for that Bob. I just got back from the client and I couldn't resolve it so I installed Perfect disk and ran an offline defrag and left him with the defrag running on the C drive. Going back tomorrow and run SFC. He is afraid of a repair installation and doesn't want me to do it.
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    [quote name='joeperez' post='786756' date='29-Jul-2009 17:19']If the client has an extensive mail database it should be cleaned up as much as possible. Delete, remove attachments, archive old stuff, etc. OE6 is notorious for being a terrible data manager.

    If you shut down OE and it won't start use Task Manager to see if the process is still running. Stop the process and try it again.

    Joe[/quote]

    Thanks Joe. First thing I did was clean up his email folders. The guy had 2 years of mail in his Sent box and tons of useless old stuff in most of the other folders.

    Task Mgr shows msimn.exe in the processes tab, but it is not using any CPU cycles.

    I tried to uninstall OE6 and reinstall it, but it wouldn't uninstall and I couldn't install from a downloaded .exe file from MS. Got a message telling me that there was a task that another instance of the program was working on and to reboot and try again. Did that... same result.

    I'll try SFD tomorrow unless I get a better idea in the meantime.
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    [quote name='DocWatson' post='786759' date='29-Jul-2009 16:43']Thanks Joe. First thing I did was clean up his email folders. The guy had 2 years of mail in his Sent box and tons of useless old stuff in most of the other folders.

    Task Mgr shows msimn.exe in the processes tab, but it is not using any CPU cycles.

    I tried to uninstall OE6 and reinstall it, but it wouldn't uninstall and I couldn't install from a downloaded .exe file from MS. Got a message telling me that there was a task that another instance of the program was working on and to reboot and try again. Did that... same result.

    I'll try SFD tomorrow unless I get a better idea in the meantime.[/quote]

    IIRC, if you terminate OE and it still shows as an active process the UI won't load properly. You need to force it to quit.

    Joe
    Joe

  7. #7
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    Thanks Joe. I'll kill the processes in Task Manager and then try uninstalling and reinstalling OE6 when I go back tomorrow.
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    As a final note to this thread, I was unable to resolve this client's issue. I tried all the suggestions offered here and even went through the manual uninstall process listed here until I got to the part about renaming the .dll files and discovered that most of them were not there. I had asked the client before I started if his account was an Administrator and he told me it was, but I suspect that it was not due to my inability to find these files. I run OE6 and all these files are on my system (I checked before I tried this on his system). I ran SFC before I attempted the manual uninstall and all seemed well, so I have to assume that either it was not an administrator account or he has bigger problems than I can resolve. I backed up his data, charged him half my usual rate and referred him to my local go to geek (the guy I use when I'm stuck).

    Very frustrating and annoying not to be able to solve it.
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