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  1. #1
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    I brought an old XP machine out of the closet and back into rotation and I cannot get Service Pack 3 to install. I get an error message saying "Service Pack 3 Setup could not backup registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\KB936782_WMP9,\'UninstallString\'. 5:Access is denied. "

    If I choose to retry the same thing happens and if I choose to ignore I get similar messages for other registry values.

    Any suggestions?

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    Are you installing from the Windows update site or have you downloaded SP3 to your system from the download site and are trying to install from your hard drive or a CD you have burned SP3 to ??

    An alternative might be a slipstreamed CD with XP & SP3.
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  3. #3
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    I'm downloading it from Windows Update.

  4. #4
    Uranium Lounger viking33's Avatar
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    [quote name='chris.revere' post='787674' date='05-Aug-2009 13:01']I brought an old XP machine out of the closet and back into rotation and I cannot get Service Pack 3 to install. I get an error message saying "Service Pack 3 Setup could not backup registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\KB936782_WMP9,\'UninstallString\'. 5:Access is denied. "

    If I choose to retry the same thing happens and if I choose to ignore I get similar messages for other registry values.

    Any suggestions?[/quote]
    What is the CURRENT version you now have installed? XP with SP1 or SP2?
    Have you installed other available hotfixes before trying SP3?
    Do you have WMP9 now installed?
    BOB
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  5. #5
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    The machine has XP SP2 and Windows Media Player 11. Oh, and it's XP Professional--not home.

    I installed all the other patches (Except WGA which won't install either) when Woody moved the Windows Patch watch to Defcon 3 last week.

  6. #6
    Uranium Lounger viking33's Avatar
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    [quote name='chris.revere' post='787674' date='05-Aug-2009 13:01']HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\KB936782_WMP9,\'UninstallString\'. 5:Access is denied. "

    If I choose to retry the same thing happens and if I choose to ignore I get similar messages for other registry values.[/quote]
    Do the similar messages all point to WMP9 in one way or another? Or to different values?
    BOB
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  7. #7
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    Different Values, but all Uninstall-related. I'm wondering if it's having trouble setting a restore point.

  8. #8
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    I suppose I could try creating my own system restore point and then just letting her rip.

  9. #9
    Uranium Lounger viking33's Avatar
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    [quote name='chris.revere' post='787696' date='05-Aug-2009 17:44']I suppose I could try creating my own system restore point and then just letting her rip.[/quote]

    No.
    I newly created SR point will only be a duplicate of what you already have in place at the time of the Restore Point, so you'll only be putting back what you already have. ( including the problem, if it's a system file corruption )
    Do you have any restore points saved from BEFORE you noticed the difficulty? That might be worth a try but no guarantee.
    BOB
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  10. #10
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    [quote name='viking33' post='787702' date='06-Aug-2009 00:51']No.
    I newly created SR point will only be a duplicate of what you already have in place at the time of the Restore Point, so you'll only be putting back what you already have. ( including the problem, if it's a system file corruption )
    Do you have any restore points saved from BEFORE you noticed the difficulty? That might be worth a try but no guarantee.[/quote]

    I probably do have some older system restore points, but that would mean re-doing an awful lot of work. It might just be easier to get a clean copy of XP and reinstall. If I've joined a domain, renamed the machine and set up a new user account before a given restore point do I lose these things when I set the calendar back (to March)?

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    [quote name='chris.revere' post='787704' date='05-Aug-2009 19:39']I probably do have some older system restore points, but that would mean re-doing an awful lot of work. It might just be easier to get a clean copy of XP and reinstall. If I've joined a domain, renamed the machine and set up a new user account before a given restore point do I lose these things when I set the calendar back (to March)?[/quote]

    Before backtracking and causing yourself more work, try downloading the full SP3 from Download details: Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers. Don't be put off by the name. It is just the full installation package. Once downloaded burn it to a CD that way you'll have it if you ever need it again.

    Also, note the links in the Related resources section on the same page.

    Joe
    Joe

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    [quote name='chris.revere' post='787674' date='05-Aug-2009 19:01']I brought an old XP machine out of the closet and back into rotation and I cannot get Service Pack 3 to install. I get an error message saying "Service Pack 3 Setup could not backup registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\KB936782_WMP9,\'UninstallString\'. 5:Access is denied. "
    [snip][/quote]
    If you are having trouble installing a service pack (SP) via Windows Update you should download the full update package and install the SP with that one, as mentioned by Joe. Reboot the PC before you try to install the SP, since this is an access error, but it is always good to do a fresh start, checking that everything is working. Use an account with administrator privileges; your normal XP account is most likely a computer administrator account.

    In general you should not need to disable any anti-virus etc., but if you do, disconnect from the net.

    For a MSKB article on the subject see:
    When you try to install Windows XP Service Pack, you receive the error message "Access is denied" or "Service Pack installation did not complete"

  13. #13
    Uranium Lounger viking33's Avatar
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    [quote name='chris.revere' post='787704' date='05-Aug-2009 20:39']I probably do have some older system restore points, but that would mean re-doing an awful lot of work. It might just be easier to get a clean copy of XP and reinstall. If I've joined a domain, renamed the machine and set up a new user account before a given restore point do I lose these things when I set the calendar back (to March)?[/quote]
    Joe and Argus bring up good points about trying the stand alone version of SP3.
    I do think you confuse System Restore abilities. It will NOT change anything regarding any apps you have installed. It will only restore SYSTEM related files to a previous date.
    BOB
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  14. #14
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    I tried downloading the full version of the service pack, restarting and installing it. That didn't work. I can't find a restore point from before the problem showed up (system restore only goes back to July and the problem showed up before then.) I tried some of the less registry-invasive tactics suggested in the Knowlege Base Article that Argus suggested and then tried installing downloaded patch from Safe Mode.

    I also tried to "Repair" the windows installation from a CD that included XP SP3. None of these worked. And yes, I've been logged in as the Administrator the whole time.

    Any more suggestions before I reinstall XP?

    Thank you all for taking the time to suggest solutions.

  15. #15
    Uranium Lounger viking33's Avatar
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    [quote name='chris.revere' post='787831' date='06-Aug-2009 17:07']I tried downloading the full version of the service pack, restarting and installing it. That didn't work. I can't find a restore point from before the problem showed up (system restore only goes back to July and the problem showed up before then.) I tried some of the less registry-invasive tactics suggested in the Knowlege Base Article that Argus suggested and then tried installing downloaded patch from Safe Mode.

    I also tried to "Repair" the windows installation from a CD that included XP SP3. None of these worked. And yes, I've been logged in as the Administrator the whole time.

    Any more suggestions before I reinstall XP?

    Thank you all for taking the time to suggest solutions.[/quote]
    Sorry, afraid I'm out of ideas on this one.
    BOB
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