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  1. #1
    3 Star Lounger
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    Okay - twice I've been in a meeting with people (me remotely from out on the prairie, they in some dark, dank conference room) and I have innocently brought up the question "Is this documented anywhere?" Now the first time, two people started arguing and the moderator said "we'll get back to you." They did - with a reference to a folder containing documentation from 3 years ago. Not extremely helpful, but trying to get someone to update was, well, pretty impossible.

    The second time, different people - one person starts yelling at the other person who, in effect, said "Documentation? Documentation? We don't need no stinkin' documentation." Needless to say the 1.5 hour meeting ended 1.15 hours too soon.

    Now I have third-party "manuals" that are incomplete, confusing and not very current. I'm supposed to whip up an interface. Somewhere down the line, did we lose our ability to document processes in a user-friendly, yet technical way? Do we really think that we and our jobs are so indispensible that we will live forever, always remember how to do things in the only job we'll ever have?

    Should I just not ask in the first place?
    Carpy Diem, it's .

  2. #2
    Plutonium Lounger
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    My daytime job is process improvement, so you certainly have one supporter in the lounge!

  3. #3
    Super Moderator
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    And another here.
    It even happens in the "Clubs' and other organizations. No one wants to have their hands tied and someone comes along and say you can't or have to do it this way. Well if there is NO documentation, then they can do what they want.

    I was a member of one group, that "The Board" did not want the membership to have a copy of the Articles of Incorporation and By Laws, the Board Members were the only ones that needed a copy. Needless to say I did not stick around long.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #4
    Super Moderator BATcher's Avatar
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    [quote name='garbsmj' post='788650' date='12-Aug-2009 17:53'][/quote]
    If I don't document something it gets forgotten within days.

    Sometimes I even forget that I have documented it...
    BATcher

    Time prevents everything happening all at once...

  5. #5
    Super Moderator
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    Next time bring up ISO9000 for more information go to http://en.wikipedia.org/wiki/ISO_9000

    This was in works when I retired and it can get very heavy.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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