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  1. #1
    Star Lounger
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    I just had to create a new profile in OL 2003 because my old one was acting up. It's working fine except for undeleting. Here's what happens:

    Read new message in Inbox, delete it.

    Decide I want the message back, click CTRL-Z (or choose Edit/Undo Delete).

    Nothing. Edit menu now shows Redo Delete but not Undo Delete.

    Any clues?

    Robert

  2. #2
    Plutonium Lounger
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    Do messages that you delete end up in the Deleted Items folder, or do they disappear without a trace?

  3. #3
    Star Lounger
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    Hans,

    They do end up in Deleted messages.

    Robert

    [quote name='HansV' post='788700' date='12-Aug-2009 12:42']Do messages that you delete end up in the Deleted Items folder, or do they disappear without a trace?[/quote]

  4. #4
    Plutonium Lounger
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    Is this a stand-alone setup or are you on Exchange server?

  5. #5
    Star Lounger
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    This is a standalone POP setup.

    Robert

    [quote name='HansV' post='788851' date='13-Aug-2009 12:20']Is this a stand-alone setup or are you on Exchange server?[/quote]

  6. #6
    Plutonium Lounger
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    Thanks for the information. A mysterious problem!

    There are some things you can try:
    - Create a new e-mail profile in the Mail control panel, and start Outlook with that profile. You can go on using your existing .pst file(s).
    - Temporarily disable add-ins (if you have any) in the Other tab of Tools | Options...
    - Select Help | Detect and Repair in Outlook.

  7. #7
    Star Lounger
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    Thanks for the ideas!

    This is a new brand-new profile so I'll try Detect & Repair, ScanPST, and disabling plug-ins.

    Robert

    [quote name='HansV' post='788870' date='13-Aug-2009 13:16']Thanks for the information. A mysterious problem!

    There are some things you can try:
    - Create a new e-mail profile in the Mail control panel, and start Outlook with that profile. You can go on using your existing .pst file(s).
    - Temporarily disable add-ins (if you have any) in the Other tab of Tools | Options...
    - Select Help | Detect and Repair in Outlook.[/quote]

  8. #8
    Plutonium Lounger
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    Oops, sorry! You did mention that you had created a new profile, so I shouldn't have suggested that.

  9. #9
    Star Lounger
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    It looks like the problem is caused by http://www.taglocity.com/ an add-in that I added recently. Disabling it resolves the issue (Detect and Repair and ScanPST didn't help). I've contacted the vendor and they are trying to reproduce the problem. I'll post an update when I hear back from them.

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