Results 1 to 6 of 6
  1. #1
    Lounger
    Join Date
    Mar 2002
    Location
    Tampa, Florida, USA
    Posts
    27
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Word 2000 crashes on macro edit (Word 2000)

    Word 2000/Windows ME/Gateway desktop PC... a bunch of macros in a supplemental .DOT file. It had been working fine; all was wonderful and stable... mostly. All of the sudden, Word started crashing when I try to execute or edit an existing macro. Word says, "Winword has caused an error in <unknown>: sometimes it lists VBE6.DLL as the offending module (rather than "unknown") when I try to access the Visual Basic Editor. Happens every time. Word tells me to restart my computer.

    I'm dead in the water now. The rest of Word seems to be OK, though.

    This problem started, however, after everything on the computer, especially printing, slowed down considerably. Gateway said it was a corrupt Normal.dot file and directed the user to delete it. That did seem to speed up the computer. But something is still seriously wrong.

    I rebooted, then deleted normal.dot, then deleted supplemental .dot files, then replaced the vbe6.dll file (dated Feb, 22, 2000), then used the install fix option, then removed Office 2000 completely and re-installed it.

    Nothing. Same problem.

    Same macros, same Normal.dot and supplemental files work fine on 3 other computers using Word 2000 and Windows 98. This must be a conflict between Windows ME and Word 2000; something must have messed up the registry.

    Gateway says it is a Visual Basic problem and that I should remove and re-install Visual Basic. The problem with that is that Visual Basic is and never was installed on this computer. Gateway does not understand the nature of VBA. Gateway is useless at this point. They have no other suggestion.

    I'm stuck. My only solution is to reformat the hard drive and start all over again. Oh yeah, I'm really looking forward to that!

    Do any of you experts have a better idea or any clues? (Retirement is not an option.)

    Thanks.

    - hmc

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Word 2000 crashes on macro edit (Word 2000)

    It should be possible to isolate the problem macro if you set aside the standard .DOT files and import the macros one by one into new .DOT files, testing each one as you go. (Either using Organizer or through .BAS export files.)

    If you open the projects in 2000 on 98, what files are referenced? It may well be that a scripting library or some other auxiliary library changed between 98 and ME, and you need to remove the reference, reopen and reestablish the reference on the ME machine.

    Hope this leads somewhere good!

  3. #3
    Lounger
    Join Date
    Mar 2002
    Location
    Tampa, Florida, USA
    Posts
    27
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Word 2000 crashes on macro edit (Word 2000)

    Thanks, but no it does not lead me anywhere. I must not have made myself clear.

    After fidling for a while, I deleted the normal.dot file and all supplemental files. There are no more macros left; they are all gone. I access Word, which creates a new, skeleton normal.dot file. (I did that to remove any and all references to macros or any other code I may have written or installed. It's all gone.) But when I try to access the Visual Basic editor (Alt F11), Word crashes. I cannot open a project on that computer because I cannot get to the VBE editor. I can record a new macro and execute it. But when I try to edit it... boom!

    I cannot tell what files are referenced when I open a project. I am not doing anything complicated. But I don't think that is relevant. This was not the result of an upgrade from Windows 98 to Windows ME, or from Word 97 to Word 2000. I developed all of my macros using Word 2000. They had been working on both the Windows 98 and Windows ME computers. They still work fine on the computers running Windows 98.

    All my macros were working fine on the Windows ME PC; they had been working fine for 6 months. But since the Gateway tech told the user to delete the normal.dot file, I have not been able to get to the VBE editor or to execute any old my original macros or access the VBE editor. Removing Word and re-installing it did not fix it. That leads me to believe that this is a registry problem.

    Will I have to spend my weekend rebuilding the entire hard drive? It's looking that way, isn't it?

  4. #4
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Word 2000 crashes on macro edit (Word 2000)

    It's only Tuesday. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    When you compare these keys, is anything different between your 98s and MEs?

    HKEY_CURRENT_USERSoftwareMicrosoftVBA
    HKEY_CURRENT_USERSoftwareMicrosoftVisual Basic

    Get the same error if you use a "clean" normal.dot from another machine?

    Does the VBE open safely in Excel/OL/PPT/Access?

    Does the ME PC have any third party templates, such as Palm, that could be causing issues?

    Confirmed clean of viruses?

    All components SR-1a?

  5. #5
    BAM
    Guest

    Re: Word 2000 crashes on macro edit (Word 2000)

    Hi hmc,

    Did you also recently install Norton 2002? In the Norton 2002 options try disabling an option along the lines of a Word or Office add-in. Reboot and see if that resolves the problem.
    ~~~~~~~~~~~~~
    Cheers! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  6. #6
    Lounger
    Join Date
    Mar 2002
    Location
    Tampa, Florida, USA
    Posts
    27
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Word 2000 crashes on macro edit (Word 2000)

    Thanks for your efforts....

    Norton 2002 is not installed on this computer. Neither is Excel or Access.

    We're on SR-1, not SR-1a.

    Will check keys tomorrow. We have no Internet access, nor do we bring in stuff to this computer. Probablity of a virus is small.

    It's Wednesday, where I am. The clock is kicking.

    Thanks.

    - hmc

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •