Results 1 to 10 of 10
  1. #1
    3 Star Lounger
    Join Date
    Nov 2001
    Location
    L.A., California, USA
    Posts
    267
    Thanks
    7
    Thanked 0 Times in 0 Posts
    We use Word 2003. I created a custom toolbar as a test to see if it would appear on restarts of Word. It did, and now I want to delete it since it was only a test. But it won't go away!

    I delete it, click Shift-File, click Save All (which I understand saves Normal.dot). I then exit Word. When I restart Word, the custom toolbar is back. I've tried it several times. What am I doing wrong?

    Russ

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts
    [quote name='Russ Kidd' post='790662' date='25-Aug-2009 16:09']We use Word 2003. I created a custom toolbar as a test to see if it would appear on restarts of Word. It did, and now I want to delete it since it was only a test. But it won't go away!

    I delete it, click Shift-File, click Save All (which I understand saves Normal.dot). I then exit Word. When I restart Word, the custom toolbar is back. I've tried it several times. What am I doing wrong?[/quote]
    I'm not sure why it isn't saving. Alternatively, you could try to save your changes to the Normal template either by opening it directly or by saving from the VB Editor. (For the latter, press Alt+F11, expand something under Normal.dot so that template is active, then save.)

  3. #3
    Star Lounger
    Join Date
    May 2007
    Location
    Seattle, Washington, USA
    Posts
    85
    Thanks
    0
    Thanked 2 Times in 2 Posts
    You're right, I can't delete a new test toolbar either! At least not thru Tools-Customize -- so I tried another route [Tools-Templates and Add-Ins, Organizer button, Toolbars tab] and that worked for some reason. Odd.

  4. #4
    3 Star Lounger
    Join Date
    Nov 2001
    Location
    L.A., California, USA
    Posts
    267
    Thanks
    7
    Thanked 0 Times in 0 Posts
    Jefferson, I had already tried going through VB without luck. Thanks for the thought.

    But pingdat, you got it! Thanks.

  5. #5
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts
    Try the steps in Phil Rabichow's Systematic Approach to behavioral Problems in Word to see if you can find the cause of the misbehavior.

  6. #6
    3 Star Lounger
    Join Date
    Nov 2001
    Location
    L.A., California, USA
    Posts
    267
    Thanks
    7
    Thanked 0 Times in 0 Posts
    [quote name='HansV' post='790688' date='25-Aug-2009 22:27']Try the steps in Phil Rabichow's Systematic Approach to behavioral Problems in Word to see if you can find the cause of the misbehavior.[/quote]

    I was going through Phil's troubleshooting routine and I think I deleted my macros. I was on Phil's SECOND STEP and had started Word with "winword.exe /a". I then created a test toolbar and saved Normal.dot since the point of troubleshooting was to determine why I couldn't delete a toolbar once I had created it and resaved Normal.dot. But I think that by doing that save, I lost any macros I had in Normal.dot.

    I checked the Recycle Bin to see if the old Normal.dot was there, but it wasn't. Is there any way to get back the Normal.dot that was overwritten?

    By the way, I did a search for Normal.dot on my C: drive and nothing was found. Phil's #3 under SECOND STEP implies that I should have found it. I have my preferences set to display all hidden files. What did I do wrong there?

    Russ

  7. #7
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts
    [quote name='Russ Kidd' post='791624' date='31-Aug-2009 21:03']Is there any way to get back the Normal.dot that was overwritten?[/quote]
    Using /a starts Word in its unconfigured "factory" configuration, so it saves Normal.dot in the default location. Unless you had changed the user templates folder to store Normal.dot in a different location, then Word would almost certainly replace the existing template.

    Any chance you made a backup?

  8. #8
    3 Star Lounger
    Join Date
    Nov 2001
    Location
    L.A., California, USA
    Posts
    267
    Thanks
    7
    Thanked 0 Times in 0 Posts
    [quote name='jscher2000' post='791626' date='31-Aug-2009 21:24']Any chance you made a backup?[/quote]

    Our law firm makes regular backups, so I can probably get it from there. Can you tell me why my Search of the C: drive for Normal.dot doesn't find it?

  9. #9
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts
    [quote name='Russ Kidd' post='791627' date='31-Aug-2009 21:31']Can you tell me why my Search of the C: drive for Normal.dot doesn't find it?[/quote]
    Just in case your profile folders are partially hidden, you may need to tick the box for searching hidden files and folders. You can also turn off file hiding in Windows Explorer or My Computer (Tools>Folder Options>View tab). Well, assuming this is allowed in your environment.

  10. #10
    3 Star Lounger
    Join Date
    Nov 2001
    Location
    L.A., California, USA
    Posts
    267
    Thanks
    7
    Thanked 0 Times in 0 Posts
    [quote name='jscher2000' post='791633' date='31-Aug-2009 22:52']Just in case your profile folders are partially hidden, you may need to tick the box for searching hidden files and folders. You can also turn off file hiding in Windows Explorer or My Computer (Tools>Folder Options>View tab). Well, assuming this is allowed in your environment.[/quote]

    Thanks--I didn't know about the option of having hidden files included in the search. It worked.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •