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Thread: No sound???

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    I was just about to deliver this Gateway MT3705 laptop after repairing, upgrading RAM and updating the system/software when the owner asked me if the sound was working... it is not. Running Vista Home Premium SP-2 w/ all updates.

    I've checked:
    1. Device Manager
    2. Sounds (Control Panel)
    3. Volume control
    4. BIOS

    Playing music on WMP you can see the volume graph moving indicating that music is playing; same for the speaker configuration utility. There doesn't appear to be a volume wheel on the case and I have used the keyboard to raise and lower the volume which is working as indicated in the system Volume control (bar moves up and down respectively when the keys are pressed). But there is no sound.

    So, what am I missing??
    Jeff
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    [quote name='DocWatson' post='790825' date='26-Aug-2009 14:46']Drivers ???[/quote]
    Device Manager says drivers are working and the latest available. DirectX Diagnostic utility says Sound has no problems, and drivers are signed, etc., .... A OK.

    I might add that the owner says she can hear sound when using a headphone. But no sound from the laptop speakers. Does that help? hehe
    Jeff
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    [quote name='Pilgrim' post='790833' date='26-Aug-2009 15:29']Device Manager says drivers are working and the latest available. DirectX Diagnostic utility says Sound has no problems, and drivers are signed, etc., .... A OK.

    I might add that the owner says she can hear sound when using a headphone. But no sound from the laptop speakers. Does that help? hehe[/quote]
    Jeff, That may be a good clue. It's possible that the headphone jack ( contacts ) may not be making contact when the phone plug is removed from the jack. Beyond a real "eyeball" of the jack, if possible, a squirt of mild contact cleaner in the jack and wiggling the plug around may at least give you intermittent sound.
    Did the owner say if there was sound before making those changes?
    BOB
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    [quote name='viking33' post='790836' date='26-Aug-2009 15:40']Did the owner say if there was sound before making those changes?[/quote]
    When I called her on the phone to tell her that the laptop was ready for pickup that's when she asked if the sound was working for me. She said it wasn't working for her but she forgot to mention it when she dropped it off for service. So, the problem existed before I purged the machine of garbage, did all the updates, etc. Guess I'm off the hook.

    She also has "iTunes" and "Ruckus Player" installed. I know little about iTunes other than I tried it, uninstalled it within 20 minutes and it took weeks to rid my HDD of all the crap it installed and left behind. And I know absolutely nothing about Ruckus Player. Whether either is relevant I can't say.
    Jeff
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    [quote name='Pilgrim' post='790839' date='26-Aug-2009 15:51']When I called her on the phone to tell her that the laptop was ready for pickup that's when she asked if the sound was working for me. She said it wasn't working for her but she forgot to mention it when she dropped it off for service. So, the problem existed before I purged the machine of garbage, did all the updates, etc. Guess I'm off the hook.

    She also has "iTunes" and "Ruckus Player" installed. I know little about iTunes other than I tried it, uninstalled it within 20 minutes and it took weeks to rid my HDD of all the crap it installed and left behind. And I know absolutely nothing about Ruckus Player. Whether either is relevant I can't say.[/quote]

    You can probably uninstall the Ruckus Player without consequence and that might rectify things. See if the owner can recall when the sound stopped working, and if it coincides with the shutdown date of Ruckus that may be the cause. A reach, perhaps, but something to check out.

    Otherwise, as Bob says, it could well be a connection or other hardware issue.
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    [quote name='DocWatson' post='790854' date='26-Aug-2009 16:38']You can probably uninstall the Ruckus Player without consequence and that might rectify things. See if the owner can recall when the sound stopped working, and if it coincides with the shutdown date of Ruckus that may be the cause. A reach, perhaps, but something to check out.[/quote]
    Uninstalled Ruckus Player and still no sound. Thanks for the suggestion, nonetheless.
    Jeff
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    In Sounds & Audio Device Properties, what are the default devices set for and what are the Volume & Advanced settings ?? Also, what Speakers are selected ??
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    [quote name='DocWatson' post='790880' date='26-Aug-2009 20:01']In Sounds & Audio Device Properties, what are the default devices set for and what are the Volume & Advanced settings ?? Also, what Speakers are selected ??[/quote]
    Doc,

    Not sure where Sounds & Audio Device Properties is as the terms are not familiar to me in Vista. In Device Manager, it is Sound, video and game controllers and the device listed there is "SigmaTel High Definition Audio CODEC".

    In Control Panel for Sounds, the speakers are listed as "SigmaTel High Definition Audio CODEC"
    - Speaker volume = 40
    - Advanced = 16 bit, 44100 Hz (CD Quality)
    also
    Exclusive Mode
    - allow applications to take exclusive control of this device (checked)
    - give exclusive mode applications priority (checked)

    Comparing these settings with my own, they are very similar except that I have headphones and Digital output device listed under speakers and the laptop only has speakers.
    Jeff
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    Sorry ...... I forgot about the difference between the OS's. I am not real familiar with Vista, but here's a screenshot of where I'm talking about in XP Pro. If only one of the settings for the sound is wrong it could cause the behavior you've got going on. Sorry I can't be more specific. I'm kinda reaching for ideas with this one.
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    I am experiencing the same problem. All seems fine with settings and volume but speakers not emitting a sound. That is no sound but for Skycap ringing. So the hardware is fine. But the situation is very wired.
    Any thoughts?

    Eli

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    "- allow applications to take exclusive control of this device (checked)"

    I would try to uncheck this box and see if it helps.
    On this system I am currently listening to Slacker .com (all day) and and was playing Tiger Woods golf earlier and could hear both.

  13. #13
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    Try http://support.microsoft.com/kb/948481

    There is a host of information including an offer to FixIT at the click of a button! I tried this feature a long time ago and as I recall, it worked. Your
    mileage may vary.

    This page and the links on it cover sound issues related to XP, Vista and Win7. Hope something on the page will help.

    Thanks.
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  14. #14
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    Does the unit use an external webcam? If so, totally uninstall it. Reboot and try your sound again. If that solved it, you can safely reinstall the webcam. This expecially applies to Logitec webcam systems. Merry Christmas.

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