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  1. #1
    5 Star Lounger
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    Hello,

    I was recently traveling with my printer and although both the black and color cartridges were relatively full, when I recently hooked up my printer, no black comes out. I can only printer if my letters are in color. I read some forums to try to see the problem, and they said some dry ink may be blocking the ink dispensation section of the cartridges. They suggested I run a printer ink head cleaning or something like that. HOwever, I have no idea how to do that.

    I have an HP Deskjet D1560 and am printing off of an HP Pavilion DV2500 laptop. Does anyone know how to clean the cartridge heads or run those tests that run automatically whenever a new ink cartridge is installed? Does anyone know of any other possible solutions before I shell out the cost for new cartridges?

    Regards,

    JMT

  2. #2
    Uranium Lounger viking33's Avatar
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    [quote name='jmt356' post='793117' date='12-Sep-2009 16:03']They suggested I run a printer ink head cleaning or something like that. HOwever, I have no idea how to do that.

    I have an HP Deskjet D1560 and am printing off of an HP Pavilion DV2500 laptop. Does anyone know how to clean the cartridge heads or run those tests that run automatically whenever a new ink cartridge is installed? Does anyone know of any other possible solutions before I shell out the cost for new cartridges?

    Regards,

    JMT[/quote]
    I have an HP printer but don't have that particular HP printer but you should be able to go to Control Panel>Printer & Faxes>Properties>Services and there should be a check box to "clean print cartridges" there. Follow the instructions given.
    While you are in there, you can check other printer preferences, etc. pertaining to your printer.
    BOB
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  3. #3
    Plutonium Lounger
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    Instructions for cleaning your print head can be found here.

  4. #4
    Plutonium Lounger
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    [quote name='jmt356' post='793117' date='12-Sep-2009 16:03']... how to clean the cartridge heads or run those tests ...[/quote]
    And, if you have any trouble when you follow the instructions at the link Stuart provided, the Toolbox is NOT a clickable item on the Solution Center screen. I have a fairly new HP 6980 and here's where you find the Toolbox:
    [attachment=85513:2009_09_13_074242.png]
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  5. #5
    5 Star Lounger
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    I actually found the Clean the Print Cartridges by following these steps:
    a. Go to Control Panel > Printers.
    b. Right click on your printer and select Properties.
    c. Under the General tab, go to Printing Preferences.
    d. Under the Features tab, select Printer Services.
    e. Click “Clean the Print Cartridges.”

    However, when I did it, there was still no black ink coming out of the black cartridge. I did the both the first cleaning and hte intermediate cleaning. When neither worked, I didn't bother with the prime cleaning because I figured if the first two didn't work, then getting black ink out was unrelated to clean the black cartridge.

    What could the problem be? The estimated ink levels are showing up as adequate for both the color and black ink, but no black ink comes out. The color cartridge works fine. I recently spent a lot of money for the black ink and don't want to go and shell out mroe, especially if the new black cartridge similarly doesn't work.

    Regards,

    JMT

  6. #6
    Uranium Lounger
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    Try installing a new black ink cartridge or run the prime cleaning feature first. Often, if a cartridge has not been used in a while, the ink coagulates and formes a blockage that cannot be cleared by a simple cleaning and may need to have the head cleaning utility run several tmes to clear the blockage of dry ink and allow the ink to flow freely again. If, after running the printhead cleaning utility several time, the problem does not resolve itself, replace the cartridge.
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  7. #7
    Plutonium Lounger
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    And if all of that doesn't work, you could try contacting the "manufacturer" to complain. Maybe they would send you a free replacement.

    Over time, I had two different ink jet printers made by, ahem, a different manufacturer. ( ) The ink cartridges in both were such a problem drying up, running out prematurely that I called and was sent a free replacement. But, after several times of this, I gave up and bought another brand's printer.

  8. #8
    5 Star Lounger
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    [quote name='DocWatson' post='794371' date='22-Sep-2009 05:04']Try installing a new black ink cartridge or run the prime cleaning feature first. Often, if a cartridge has not been used in a while, the ink coagulates and formes a blockage that cannot be cleared by a simple cleaning and may need to have the head cleaning utility run several tmes to clear the blockage of dry ink and allow the ink to flow freely again. If, after running the printhead cleaning utility several time, the problem does not resolve itself, replace the cartridge.[/quote]

    Thank you for this note.

    I actually recall now I had this printer in a warm attic for 5 months. That may have caused it, but why would that have only caused the black, and not the color cartridge to dry out?

    Also, is there a way to clean ONLY the black cartridge becasue every time I run those tests I keep wasting color ink and that's not what I ever want to clean.

    Also, when I run the cleaning utility, it says that the cleaning utility should be used if the printout has streaks. Mine doesn't have streaks; it is simply blank, unless there is something printed in a color.

    Regards,

    JMT

  9. #9
    Uranium Lounger
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    [quote name='jmt356' post='794644' date='23-Sep-2009 22:00']Thank you for this note.

    I actually recall now I had this printer in a warm attic for 5 months. That may have caused it, but why would that have only caused the black, and not the color cartridge to dry out?

    Also, is there a way to clean ONLY the black cartridge becasue every time I run those tests I keep wasting color ink and that's not what I ever want to clean.

    Also, when I run the cleaning utility, it says that the cleaning utility should be used if the printout has streaks. Mine doesn't have streaks; it is simply blank, unless there is something printed in a color.

    Regards,

    JMT[/quote]
    Sounds like that could be your issue. And if it has been up in the heat for that long, the cartridge may not be salvageable. As to why only the black cartridge.... just good luck I suppose.

    Unfortunately, unless your printer will run the cleaning operation with the color cartridge(s) removed (and most will not) you either have to let the operation waste some ink (they make their $$$ on the ink, not the printer) or put in a couple old, empty color cartridges if the software will allow this and still do a cleaning routine, and run the cleaning utility.
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  10. #10
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    I just spent a good half hour with HP technical support. In the end, they couldn't figure it out. The only thing they could do was suggest that I buy another ink cartridge and if it works (thus proving the problem was the old cartridge), they will send me a replacement cartridge.

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