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  1. #1
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    XP(H) SP3

    Could do with some advice please:

    I know this topic has been the subject of many, many posts, but yesterday, when I was trying to resolve an issue I had with OE6 (suddenly refusing to connect to Host with error message 0x800ccc0d), I finally decided that the best way out of my problem was to try a system restore back to when I knew OE6 was functioning correctly. But, you've guessed it, system restore consistently told me that it couldn't restore to the date I was choosing, despite trying many points. Ah, I thought, I'll turn off Norton NIS 2009 antivirus/firewall and that will do the trick - Nope! Neither did it help turning off Windows Defender either.

    My question is, what else can I do to get system restore to function as it should? Is it possible that as NIS blocks system restore from restoring, that it blocks system restore from actually forming a valid restore point in the first place?

    Just for the record, my OE6 error corrected itself today after I had downloaded my daily NIS updates - a coincidence perhaps? Anyway, at the moment all is well and I have OE6 back.

    Thanks,
    Keith

  2. #2
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    [quote name='aekyall' post='793183' date='13-Sep-2009 11:22']XP(H) SP3
    My question is, what else can I do to get system restore to function as it should? Is it possible that as NIS blocks system restore from restoring, that it blocks system restore from actually forming a valid restore point in the first place?
    Thanks,
    Keith[/quote]
    Keith,
    NIS doesn't prevent System Restore from forming a valid restore point, but it can certainly prevent an actual restore to a valid restore point. You indicate that you turned off NIS, but I've also found that tweaking one of the NIS settings resolves the problem (at least it has for me).

    Open NIS, click on Settings (computer area), then expand Miscellaneous Settings and set the Norton Product Tamper Protection to "off". This may require a reboot to make the setting stick. If it is NIS that's causing System Restore to fail, changing this setting should solve the problem. When this setting is set to "on", NIS won't let anything overwrite it's files, and that is essentially what System Restore will try to do when you try to restore to an earlier check point.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  3. #3
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    [quote name='Rebel' post='793197' date='13-Sep-2009 17:49']Keith,
    NIS doesn't prevent System Restore from forming a valid restore point, but it can certainly prevent an actual restore to a valid restore point. You indicate that you turned off NIS, but I've also found that tweaking one of the NIS settings resolves the problem (at least it has for me).

    Open NIS, click on Settings (computer area), then expand Miscellaneous Settings and set the Norton Product Tamper Protection to "off". This may require a reboot to make the setting stick. If it is NIS that's causing System Restore to fail, changing this setting should solve the problem. When this setting is set to "on", NIS won't let anything overwrite it's files, and that is essentially what System Restore will try to do when you try to restore to an earlier check point.[/quote]

    John,
    Thank you. Had looked through NIS settings but had missed the significance of Product Tamper Protection. I've now switched it off. However, I'm loath at the moment to do a system restore to confirm that that has solved the problem, especially as I now appear to be running AOK. Next time I need to do SR I'll post here and let you know the outcome.

    Cheers,
    Keith

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    [quote name='aekyall' post='793199' date='13-Sep-2009 13:38']John,
    Thank you. Had looked through NIS settings but had missed the significance of Product Tamper Protection. I've now switched it off. However, I'm loath at the moment to do a system restore to confirm that that has solved the problem, especially as I now appear to be running AOK. Next time I need to do SR I'll post here and let you know the outcome.

    Cheers,
    Keith[/quote]
    Sounds good. Just one thing however - you might want to leave Product Tamper Protection set to "on" except when you want to perform a System Restore. It's just an extra layer of protection so that if some malware does manage to infiltrate your system, the malware will not be able to modify any of the Norton files.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  5. #5
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    [quote name='Rebel' post='793203' date='13-Sep-2009 19:58']Sounds good. Just one thing however - you might want to leave Product Tamper Protection set to "on" except when you want to perform a System Restore. It's just an extra layer of protection so that if some malware does manage to infiltrate your system, the malware will not be able to modify any of the Norton files.[/quote]

    A very good point and one that I've taken!!
    Thanks,
    Keith

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