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  1. #1
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    I tried, with the assistance of HP support, to install an HP Officejet. The installation was only partially successful. The HP support person said Windows Installer was incorrectly in Device Manager under the "other devices" folder. Everything in this folder, including the folder itself, has a big yellow question mark in front of it. Is there a fix for this that a moderately intelligent person can fix or do I need to take the computer to a computer repair person. The HP technician suggested the problem might have something to do with the fact that my computer is 10 or 12 years old. I am running Windows XP and Office 2003.

  2. #2
    Uranium Lounger
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    Can you post a screenshot of the Device Manager Window with the Other Devices section expanded ??
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  3. #3
    Uranium Lounger viking33's Avatar
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    [quote name='wwob' post='793824' date='17-Sep-2009 22:10']I tried, with the assistance of HP support, to install an HP Officejet. The installation was only partially successful. The HP support person said Windows Installer was incorrectly in Device Manager under the "other devices" folder. Everything in this folder, including the folder itself, has a big yellow question mark in front of it. Is there a fix for this that a moderately intelligent person can fix or do I need to take the computer to a computer repair person. The HP technician suggested the problem might have something to do with the fact that my computer is 10 or 12 years old. I am running Windows XP and Office 2003.[/quote]
    I've always thought that the Other Devices category was too vague in Device Manager. Not enough information given.
    Doc's suggestion to post a screenshot of that folder would be a help to decipher it.
    You could, of course, right click the device and check uninstall it. ( them ) Then reboot to see what Windows does to rediscover the devices.
    BOB
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  4. #4
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    [quote name='DocWatson' post='793859' date='18-Sep-2009 06:14']Can you post a screenshot of the Device Manager Window with the Other Devices section expanded ??[/quote]
    I know how to capture a screenshot and save it but I can't figure out how to add it as a part of the reply to your question. Can you please help.

  5. #5
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    [quote name='wwob' post='793981' date='19-Sep-2009 05:46']I know how to capture a screenshot and save it but I can't figure out how to add it as a part of the reply to your question. Can you please help.[/quote]
    Save the screenshot as a .png, .jpg or .gif file.
    When replying, scroll down to the Attachment Editor section of the window.
    Click Browse..., locate and select your screenshot, then click Open.
    Click the green UPLOAD button next to the Browse... button.
    If you submit the reply now, the screenshot will be displayed at the bottom of the post.
    If you want to display it in a specific position within the text, click on Manage Current Attachments above the Browse and Upload buttons and click the leftmost icon.

  6. #6
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    [quote name='viking33' post='793909' date='18-Sep-2009 12:17']I've always thought that the Other Devices category was too vague in Device Manager. Not enough information given.
    Doc's suggestion to post a screenshot of that folder would be a help to decipher it.
    You could, of course, right click the device and check uninstall it. ( them ) Then reboot to see what Windows does to rediscover the devices. [/quote]

    I did as you suggested and uninstalled "other devices" and everything in it. They're gone. The Question marks are gone. And, so far I can't see that it made any difference. I still can't do a clean install of the HP Officejet Pro 8500 all in one.

  7. #7
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    [quote name='HansV' post='794000' date='19-Sep-2009 04:15']Save the screenshot as a .png, .jpg or .gif file.
    When replying, scroll down to the Attachment Editor section of the window.
    Click Browse..., locate and select your screenshot, then click Open.
    Click the green UPLOAD button next to the Browse... button.
    If you submit the reply now, the screenshot will be displayed at the bottom of the post.
    If you want to display it in a specific position within the text, click on Manage Current Attachments above the Browse and Upload buttons and click the leftmost icon.[/quote]
    Thank you for the help. I had already uninstalled everything with a question mark on it. Now there's nothing to take a screen shot of. But, I'm going to keep your post for future reference.
    Again, thanks.

  8. #8
    Uranium Lounger viking33's Avatar
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    [quote name='wwob' post='794106' date='19-Sep-2009 21:04']Thank you for the help. I had already uninstalled everything with a question mark on it. Now there's nothing to take a screen shot of. But, I'm going to keep your post for future reference.
    Again, thanks.[/quote]
    There is a wealth of information on this site HP 8500 Check the part about minimum system requirements and then the link for system drivers and installation guides.
    BOB
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  9. #9
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    [quote name='viking33' post='794157' date='20-Sep-2009 13:40']There is a wealth of information on this site HP 8500 Check the part about minimum system requirements and then the link for system drivers and installation guides.[/quote]
    Thank you for the referral. I will check it out.

  10. #10
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    I spent 5 hours one day and 4 hours the next day online and on the phone with HP support persons who uninstalled and reinstalled and examined all the registry files in my computer plus a lot of other stuff. They were not able to completely install the HP Officejet Pro 8500 aio printer. It would print but wouldn't fax or scan and none of the other features worked. All this while I had shut down Zone Alarm. I finally got the printer installed by marking every entry in Zone Alarm that had HP in its name as trusted and installing with Zone Alarm running (without anti-virus running). This was all just accidental on my part but it might be helpful to someone else.

  11. #11
    Plutonium Lounger
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    Thanks for posting your solution.

    Installing these network based printers can be pretty difficult if your firewall insists on stopping the communication!

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