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  1. #1
    New Lounger
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    I am trying to set up my husband's email on his computer. He has Windows Mail. Everything appears to be set up properly. He can send email, but he cannot receive email. I called our internet provider's support line and got to Level2 and they said the problem was with Windows Mail. Has anyone had this problem? How do you fix it? Thank you!

  2. #2
    Uranium Lounger
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    [quote name='sheberger' post='795167' date='27-Sep-2009 13:51']I am trying to set up my husband's email on his computer. He has Windows Mail. Everything appears to be set up properly. He can send email, but he cannot receive email. I called our internet provider's support line and got to Level2 and they said the problem was with Windows Mail. Has anyone had this problem? How do you fix it? Thank you![/quote]
    Welcome to the Lounge.

    Take a look here for step-by-step instructions with screenshots. It sounds like you have your SMTP setting wrong.

    Post back and let us know how you make out.
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  3. #3
    Plutonium Lounger
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    Welcome to the Lounge!

    Try the following:
    - In Windows Mail, select Tools | Accounts...
    - Select your husband's account, then click Properties.
    - Activate the Servers tab.
    - Make sure that the entries under Server Information and Incoming Mail Server match the info provided by your ISP.
    - If those are correct, try toggling the check box "Log on using Secure Password Authentication" (i.e. tick it if it's clear, or clear it if it's ticked).
    - Click OK, then Close.

  4. #4
    New Lounger
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    I have tried all the different settings that our internet provider gave us. None of it worked. We checked boxes, unchecked boxes, changed port numbers, etc. He seemed to think it was an issue with Windows Mail itself.

  5. #5
    Plutonium Lounger
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    More trouble-shooting steps here: Troubleshoot problems with Windows Mail, but from your description I fear it wouldn't help.

    You might try installing the (free) successor to Windows Mail: Windows Live Mail.

  6. #6
    Super Moderator
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    Are you getting an error message when this happens?

    What is the email provider, i.e., MSN.com, Hotmail.com, GMail.com or what?
    This will help us find the required info.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  7. #7
    Uranium Lounger
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    [quote name='sheberger' post='795174' date='27-Sep-2009 14:21']I have tried all the different settings that our internet provider gave us. None of it worked. We checked boxes, unchecked boxes, changed port numbers, etc. He seemed to think it was an issue with Windows Mail itself.[/quote]

    Did you go to the page I linked to and follow the steps, checking your settings against the setting given in the tutorial ??

    What your ISP's support "tech" said doesn't make sense and is not relevant since they could not resolve your problem and blamed it on something you have no real way of verifying from their information and instructions.

    If you try the suggestions we make, we should be able to determine from your answers and results what the problem is and help you work your way through it.

    Thanks.
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