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  1. #1
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    When I try to do any file processing in Windows Explorer (WE) using the right mouse key or any menu items, e.g., create new folders, delete old ones, move existing ones, etc. I get a small error panel that says that "Windows Explorer has encountered a problem and needs to close." This is happening everytime I try to do something with WE. I can open files within folders and they work okay, e.g., Word, Excel, etc., but when I try to manipulate folders using WE, that's when the problems start. The only way I can delete files/folders is to move then to the recycle bin and then delete them there. I am at my wits end with this product and do not know what to do short of buying a new computer system. It is unclear whether this is a WE problem, or a problem with folders on my hardrive. Any help, insight, solutions that anyone would care to provide will be greatly appreciate. Thanks.

    Ron M

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    [quote name='Ron M' post='796464' date='05-Oct-2009 14:18']When I try to do any file processing in Windows Explorer (WE) using the right mouse key or any menu items, e.g., create new folders, delete old ones, move existing ones, etc. I get a small error panel that says that "Windows Explorer has encountered a problem and needs to close." This is happening everytime I try to do something with WE. I can open files within folders and they work okay, e.g., Word, Excel, etc., but when I try to manipulate folders using WE, that's when the problems start. The only way I can delete files/folders is to move then to the recycle bin and then delete them there. I am at my wits end with this product and do not know what to do short of buying a new computer system. It is unclear whether this is a WE problem, or a problem with folders on my hardrive. Any help, insight, solutions that anyone would care to provide will be greatly appreciate. Thanks.

    Ron M[/quote]

    I think you might be confusing the version numbers between Windows Explorer and Internet Explorer. WE would be version 5.1 for XP & IE could be version 8.0.

    Is this issue something that start very recently?

    Have you tried a System Restore?

    What else have you add or changed recently?
    Joe
    Joe

  3. #3
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    [quote name='joeperez' post='796484' date='05-Oct-2009 14:37']I think you might be confusing the version numbers between Windows Explorer and Internet Explorer. WE would be version 5.1 for XP & IE could be version 8.0.

    Is this issue something that start very recently?

    Have you tried a System Restore?

    What else have you add or changed recently?
    Joe[/quote]

    Internet Explorer has been going on for about 8-10 months and Windows Explorer perhaps a little longer. The only thing that I know is that this was going one before December 2008, when I downloaded Internet Explorer 8 hoping that these problems would go away with a new version of Internet Explorer.

    Joe, here are the numbers I get from the two "Explorers...

    Internet Explorer: 8.0.6001.182702IC

    Windows Explorer: 5.1(Build 2600.xpsp_sp3_gdr.090206-1234 Service Pack 3)

    Internet Explorer gives me a message on a number of URLs that "Internet Explorer has encountered a problem and has to close". Sometimes it can recover the "Problem" URLs, sometime not.

    I even went so far as to try Firefox, but it wouldn't even start as it kept giving me a message box that Mozilla Firefox has crashed and do I want to send a message to..."

    Windows Explorer problems start when I right click on a folder or a file and I then get a similar message that "Windows Explorer has encountered a problem and needs to close" This means I cannot move, delete, ot other do something with a file. I can Open Word and Excel and they they will open the appropriate file and they will save it when I am finished. The only way to delete files is to move them to the recycle bin and then delete them from there. I tried cleaning up all the cookies and other things associated with Internet Explorer and that did not seem to help.

    I have not tried a System Restore, because I don't know what that is, or how to do it. (real noobie in today's technology). To my knowledge, I have not changed or added anything recently except for an upgrade to Norton's Antivirus/Internet Security software a few months ago + Internet Explorer 8 back in December of 2008. Not sure if there is some interaction there, but I suppose I could turn it off and see what happens. I also need to see if Internet Explorer hangs up on a variety of websites.

    So there you have everything to date. I am getting very frustrated because I rely heavily on my computer for a lot of day-to-day activities.

    Hopefully this detail may give you some more ideas as to what the H**&& is happening with my system. Thanks for your help so far and maybe we can get this fixed.

    Ron M

    One question I have is what, if anything do Windows Explorer and Internet Explorer have in common that would make them both behave in such a "similar fashion. There are a few more thing I want to try and I shall get back to you later.

  4. #4
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    When you right click on a file the list of options is not predefined, applications that want to be included in this right click menu use "Shell Extensions" to add menu items.

    The symptoms you have are almost always caused by a bug in one of these shell extensions, and you need to identify what program this is and remove it.

    Try downloading and running ShelExView, which will show you all the shell extensions on your computer, and let you disable them one at a time until you find the one causing your problem.

  5. #5
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    "One question I have is what, if anything do Windows Explorer and Internet Explorer have in common that would make them both behave in such a "similar fashion."

    They are both Microsoft products. Similar coding, similar behavior.

    Try Stuart's suggestion.
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    [quote name='StuartR' post='796701' date='07-Oct-2009 00:52']When you right click on a file the list of options is not predefined, applications that want to be included in this right click menu use "Shell Extensions" to add menu items.

    The symptoms you have are almost always caused by a bug in one of these shell extensions, and you need to identify what program this is and remove it.

    Try downloading and running ShelExView, which will show you all the shell extensions on your computer, and let you disable them one at a time until you find the one causing your problem.[/quote]

    Well, I solved, for now, one of the problems. I moved my mail from Yahoo to Google and so far no problems, in fact, I rather like the Google mail application - took a few hours to get used to differences between it and Yahoo, but once I figure those out - off to the races...

    As to trying to find out which "shell" screws up Windows Explorer, I do not know where to start. I downloaded the "Shell Viewer", ran it, and got 3 plus pages of list of shells. Since I am a real noobie when it comes to this side of the technology, I am not sure how this all works - I mean I can understand the disable/enable part of this, but to go through this list one "shell" at a time is going to take me days - days I do not have. Is there some way I could just reinstall Windows Explorer, or update it and hopefully see all these mysterious problems go away. Is there a "switch I could turn off or on to resolve theses problems. Maybe something in the <Tools> <Folders> option panels under Windows Explorer. The other thing that has happened and I am not just sure if this is coincidental or not, when I click on a major, top-level folder, all the folders and files underneath it show up in blue lettering - this is new to me and I don't know what caused it and cannot really remember when it started....and my last current thoughts on this, is whether or not there is an upgrade to Windows Explorer which will solve the abnormalities?

    The next, least frustrating thing is to buy a new PC, after all, this one is probably 8 to 10 years old.

    Any further insight folks???

    Thanks,

    Ron M

  7. #7
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    [quote name='Ron M' post='797660' date='13-Oct-2009 07:52']...to go through this list one "shell" at a time is going to take me days - days I do not have...[/quote]
    You don't need to do this one shell at a time. Try the following method.
    • Disable all of the Shell Extensions
    • Reboot and check that the problem is solved
    • Enable half of the shell extensions
      • If the problem reappears then it is one of this half
        • Disable this half, reenable the other half and check that it is solved
      • If the problem doesn't reappear then it is in the other half
    • Enable half of the remaining extensions and keep going till you have identified the failing one
    This method is very quick, you could find one faulty Shell Extension out of 1024 in just 10 steps

  8. #8
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    [quote name='Ron M' post='797660' date='13-Oct-2009 01:52']Is there some way I could just reinstall Windows Explorer, or update it and hopefully see all these mysterious problems go away. Is there a "switch I could turn off or on to resolve theses problems. ....and my last current thoughts on this, is whether or not there is an upgrade to Windows Explorer which will solve the abnormalities?[/quote]

    The only way to reinstall Windows Explorer is to reinstall XP. You could perform a repair installation or reinstall from scratch.

    There is no switch to run Windows Explorer with no shell extensions. So, it is either fix it or live with it.

    The only way to upgrade Windows Explorer is to get a new version of Windows. You could look at some Windows Explorer replacements such as those listed at windows explorer replacement - Bing.

    Joe
    Joe

  9. #9
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    [quote name='Ron M' post='797660' date='13-Oct-2009 02:52']The other thing that has happened and I am not just sure if this is coincidental or not, when I click on a major, top-level folder, all the folders and files underneath it show up in blue lettering - this is new to me and I don't know what caused it and cannot really remember when it started....

    Ron M[/quote]
    If you are using the default colors in Windows, I seem to remember that blue letering indicated a compresed file. Don't think that would give you the problems you describe.
    BOB
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    [quote name='StuartR' post='797667' date='13-Oct-2009 03:07']You don't need to do this one shell at a time. Try the following method.
    • Disable all of the Shell Extensions
    • Reboot and check that the problem is solved
    • Enable half of the shell extensions
      • If the problem reappears then it is one of this half
        • Disable this half, reenable the other half and check that it is solved
      • If the problem doesn't reappear then it is in the other half
    • Enable half of the remaining extensions and keep going till you have identified the failing one
    This method is very quick, you could find one faulty Shell Extension out of 1024 in just 10 steps[/quote]

    I'd like to think I would have thought of that!
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  11. #11
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    "You don't need to do this one shell at a time. Try the following method.

    Disable all of the Shell Extensions
    Reboot and check that the problem is solved
    Enable half of the shell extensions
    If the problem reappears then it is one of this half
    Disable this half, reenable the other half and check that it is solved
    If the problem doesn't reappear then it is in the other half
    Enable half of the remaining extensions and keep going till you have identified the failing one
    This method is very quick, you could find one faulty Shell Extension out of 1024 in just 10 steps
    "

    Thanks Stuart. That would seem the way to go. One other thing I discovered is from trying to use Power Desk which I had lurking in the old Program files of my HD. It does almost the same thing. I can create new folders and move files into the new folders, but as soon as I click on "File" or "Edit" in the top menu, I get a message that "Power Desk has encountered a problem and has to close - WAIT, I just tried it again and it seems to be working properly - go figure - wasn't doing this a half an hour ago(?? )- Maybe I will try this again tomorrow and see what the Power Desk gods have to say about it. Stay tuned.

    Ron M

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    Thumbs up

    [quote name='Ron M' post='798051' date='14-Oct-2009 19:58']"You don't need to do this one shell at a time. Try the following method.

    Disable all of the Shell Extensions
    Reboot and check that the problem is solved
    Enable half of the shell extensions
    If the problem reappears then it is one of this half
    Disable this half, reenable the other half and check that it is solved
    If the problem doesn't reappear then it is in the other half
    Enable half of the remaining extensions and keep going till you have identified the failing one
    This method is very quick, you could find one faulty Shell Extension out of 1024 in just 10 steps
    "

    Thanks Stuart. That would seem the way to go. One other thing I discovered is from trying to use Power Desk which I had lurking in the old Program files of my HD. It does almost the same thing. I can create new folders and move files into the new folders, but as soon as I click on "File" or "Edit" in the top menu, I get a message that "Power Desk has encountered a problem and has to close - WAIT, I just tried it again and it seems to be working properly - go figure - wasn't doing this a half an hour ago(?? )- Maybe I will try this again tomorrow and see what the Power Desk gods have to say about it. Stay tuned.

    Ron M[/quote]

    Day later and some things seem to be holding together. The new mail, Google mail, is working without any problems, so far. Power Desk 6 seems to be working okay, so far, so maybe there is an end to all this stuff for now. I shall push ahead using the new mail and Power Desk and with many thanks to all those who helped and put ideas and new processes in my head to help resolve this. Still going to keep my eyes open for a new computer though. Maybe there will be some after/before Christmas sales that I can take advantage of and start to take advantage of the newer, faster and bigger technology. Cheers and many thanks to all - Stuart, Joe, Doc Watson...

    Ron M

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