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  1. #1
    New Lounger
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    I have a laptop with pre-installed windows vista basic, and I have recently been unable to install any updates that come my way. It seems to be stuck in the "preparing to install" phase with nothing happening. I have tried several things to no avail and I finally took my laptop into the "geek store" to have them take a look at it. They could not get windows to install anything either and told me that windows has crashed and suggested I reinstall windows vista after saving all my data to a portable hard drive. Does this make perfect sense, I'm skeptical. I picked up Woody's book "Windows Vista for dummies" and am trying to research possible solutions & that's how I found this website. Help please. jkam

  2. #2
    Uranium Lounger
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    [quote name='jkam' post='796509' date='05-Oct-2009 18:28']I have a laptop with pre-installed windows vista basic, and I have recently been unable to install any updates that come my way. It seems to be stuck in the "preparing to install" phase with nothing happening. I have tried several things to no avail and I finally took my laptop into the "geek store" to have them take a look at it. They could not get windows to install anything either and told me that windows has crashed and suggested I reinstall windows vista after saving all my data to a portable hard drive. Does this make perfect sense, I'm skeptical. I picked up Woody's book "Windows Vista for dummies" and am trying to research possible solutions & that's how I found this website. Help please. jkam[/quote]
    Welcome to the Lounge.

    Have you tried selecting and installing the updates one at a time ?? This will help determine if it is a problem with one particular update or a Windows issue.

    I think the "geek store" folks were killing a flea with a hammer, or just didn't want ot be bothered. Their answer is the standard lazy way out.
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  3. #3
    New Lounger
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    Thanks for the reply DocWatson, it makes sense to me. I tried to install one update at a time by going into and clicking on one update in the update history. This didn't work probably because I don't know how to do it right. It shows that I have 32 important updates to install. My installation history dates back to 07 with just a handfull of successfull installs. All in all most attempts failed.
    jkam

  4. #4
    New Lounger
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    It was suggested to me that I not worry about trying to update and wait until the end of this month and download the new windows 7 version to fix the problem ??? jkam

  5. #5
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    [quote name='jkam' post='796666' date='06-Oct-2009 23:44']It was suggested to me that I not worry about trying to update and wait until the end of this month and download the new windows 7 version to fix the problem ??? jkam[/quote]

    I have moved your latest post so that it appears as a reply to this thread. You had started a completely new thread which would have made it difficult for people to see the previous discussion.

    Generally it is not a good idea to update a computer that is not working properly, it is better to EITHER fix the problem, or go with a complete new install of the new operating system.

  6. #6
    Silver Lounger
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    [quote name='jkam' post='796509' date='05-Oct-2009 18:28']I have a laptop with pre-installed windows vista basic, and I have recently been unable to install any updates that come my way. It seems to be stuck in the "preparing to install" phase with nothing happening. I have tried several things to no avail ...[/quote]
    At this point I would suggest you use Microsoft's generous FREE support for Windows Update issues. They will work with you until the problem is resolved even going so far to go with the "Remote Access" and fix it themselves. I don't have the toll-free phone # handy, but perhaps someone else here has it saved and will share it.
    Jeff
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  7. #7
    New Lounger
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    Thanks for the reply DocWatson, it makes sense to me. I tried to install one update at a time by going into and clicking on one update in the update history. This didn't work probably because I don't know how to do it right. It shows that I have 32 important updates to install. My installation history dates back to 07 with just a handfull of successfull installs. All in all most attempts failed.
    jkam

  8. #8
    New Lounger
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    Post

    Shazam!!! I figured out how to install one update at a time and it was sucessful! Now I'm getting caught up on all the important updates; I'm up to five at a time and it's working. No more problems. Apparently I was back logged and the system was trying to update to many at a time. I will be checking for needed updates from now on on a regular basis. Thanks for all the help. I did contact Microsoft support before this and they suggested I back-up all my files and restore which I did not really want to do and now I'm glad I didn't. Thanks again, your advise did the trick.
    jkam

  9. #9
    Uranium Lounger
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    Glad you got it sorted out. Thanks for posting back with what worked for you. It may help others to help themselves.

    Sounds like MS Help wasn't really very helpful.
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