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  1. #1
    2 Star Lounger
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    Hello,
    I'm going to throw this out to you guys because Roxio and HP have me all confused.
    I just bought an HP All-in-One 8180 printer. It has a lightscribe CD/DVD drive and a card reader as well as an touchscreen control pane that allows it to work independently of the computer.
    The printer is installed via ethernet cable to a netgear router and so is my Dell desktop.
    I had Roxio Creator Premiere installed on the desktop as OEM software, but before the printer was installed, it hadn't been working since I re-installed Vista way back when. I never needed it, so I never bothered to fix it.

    When I installed the printer, it came with a basic version of Roxio. From what I can gather, the install defaulted in favour of the OEM software that came with the computer. It did fix the issue I had with Roxio, however, which now works fine except....


    The CD/DVD drive doesn't come up on the computer anywhere under 'my computer', and I am unable to get it to come up in Roxio in order to record to, or print a label on a CD. The computer and Roxio only see the drives on the desktop. I can use the basic lightscribe functions from the printer touchscreen, but can't do any designs and I have to burn the CD first on the desktop then change it to the printer to do the lightscribe thing.

    Roxio says that I need an HP driver, and HP says that I probably can't do anything about it because I had the OEM software installed before I tried to load the basic version which came with the printer.
    I would assume if I needed a lightscribe driver, the printer install would have taken care of it?

    Anyway, I hope this makes sense. What do I do? Do I need the driver? Do I upgrade to Roxio 10? Is it because the printer is attached to the compter via router? It's fussy, I know, but one of the reasons I forked out the change for this printer was the lightscribe.
    Highly recommend the HP for printing pictures by the way.. they are gorgeous!
    Thanks in advance

  2. #2
    Silver Lounger
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    1. First you need to see if the DVD/CD drive is recognized by the system:

    - Click Start > Run > type devmgmt/msc
    - When Device Manager opens expand the entry beside dvd/cdrom drives.
    - If the drive is listed uninstall it and restart the system.
    - If the Drive is not present check the BIOS and make sure drive is detected.

    2. Often, when burning software is uninstalled, the problem is in the Registry. To fix this:
    - Go here: MSKB #894730
    - Automated fix: Kelly's Corner DVD/CD Fix #399
    The automated fix is a .vbs file which after downloading you double-click to run it. The result will be the same as the manual destructions found in the Microsoft KB article.
    Jeff
    simul iustus et peccator

  3. #3
    2 Star Lounger
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    [quote name='Pilgrim' post='797248' date='10-Oct-2009 16:42']1. First you need to see if the DVD/CD drive is recognized by the system:

    - Click Start > Run > type devmgmt/msc
    - When Device Manager opens expand the entry beside dvd/cdrom drives.
    - If the drive is listed uninstall it and restart the system.
    - If the Drive is not present check the BIOS and make sure drive is detected.

    2. Often, when burning software is uninstalled, the problem is in the Registry. To fix this:
    - Go here: MSKB #894730
    - Automated fix: Kelly's Corner DVD/CD Fix #399
    The automated fix is a .vbs file which after downloading you double-click to run it. The result will be the same as the manual destructions found in the Microsoft KB article.[/quote]


    Hi Pilgrim,
    The DVD is not in Device Manager.
    Having a senior moment here.. how do I check the BIOS again?
    Thanks for your reply.

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