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  1. #1
    Silver Lounger Duchess843's Avatar
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    Tried to download Trend Micro Antivirus 2009 plus AntiSpyware. Keep getting the error message: Unable to download the file. Make sure the computer has a working connection to the Internet and try again."

    I've tried 3 times and the TM Downloader showed Disconnected each time and disappears. I also tried manually with the same results. Contacted TM via online support but no reply as yet.

    If you have knowledge about how to fix the disconnected problem, please let me know how the problem was solved.


    Gloria
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  2. #2
    Uranium Lounger viking33's Avatar
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    [quote name='Duchess843' post='797985' date='14-Oct-2009 16:14']Tried to download Trend Micro Antivirus 2009 plus AntiSpyware. Keep getting the error message: Unable to download the file. Make sure the computer has a working connection to the Internet and try again."

    I've tried 3 times and the TM Downloader showed Disconnected each time and disappears. I also tried manually with the same results. Contacted TM via online support but no reply as yet.

    If you have knowledge about how to fix the disconnected problem, please let me know how the problem was solved.


    Gloria[/quote]
    Where did you try to DL it?
    How much were they asking for it?

    For $9.99 and free shipping you can get it here: http://www.thinktechno.com/2009/03/10/buy-...-999-at-newegg/
    BOB
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    Today it is called golf!

  3. #3
    Silver Lounger Duchess843's Avatar
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    [quote name='viking33' post='798001' date='14-Oct-2009 16:59']Where did you try to DL it?
    How much were they asking for it?

    For $9.99 and free shipping you can get it here: http://www.thinktechno.com/2009/03/10/buy-...-999-at-newegg/[/quote]

    I downloaded it from Trend Micro, that's why I contacted them about it.

    This was to be the free trial version.
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  4. #4
    Plutonium Lounger
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    [quote name='Duchess843' post='798008' date='14-Oct-2009 17:21']I downloaded it from Trend Micro, that's why I contacted them about it.

    This was to be the free trial version.[/quote]
    In the first post you said you tried, and in this one you say you downloaded it. Did you get it downloaded or not? If not, did you do the TM downloader first or try to bypass that?

  5. #5
    Super Moderator jscher2000's Avatar
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    [quote name='Duchess843' post='798008' date='14-Oct-2009 14:21']I downloaded it from Trend Micro, that's why I contacted them about it.

    This was to be the free trial version.[/quote]
    Further down the Trend Micro AntiVirus plus AntiSpyware Trial Download Page is the following note. Does it help?
    If unable to download using the button above, click here to download the product manually.
    === Edit ===

    To get straight to the point, check out the second group of links on this page: http://us.trendmicro.com/us/downloads/home...fice/index.html

  6. #6
    Silver Lounger Duchess843's Avatar
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    [quote name='Bigaldoc' post='798014' date='14-Oct-2009 17:44']In the first post you said you tried, and in this one you say you downloaded it. Did you get it downloaded or not? If not, did you do the TM downloader first or try to bypass that?[/quote]

    In Vikings post #2, he asked where did you try to download it? In reply I used the word download which was incorrect, my bad. I never got past the downloader.

    I tried both ways, using the downloader and doing it manually with the same results, no download.
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  7. #7
    Super Moderator jscher2000's Avatar
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    [quote name='Duchess843' post='798126' date='15-Oct-2009 07:01']I tried both ways, using the downloader and doing it manually with the same results, no download.[/quote]
    When you click the direct link to the EXE (confirm the file name in the status bar), nothing happens at all, or the download does not complete?

    === Edit ===

    These were the links I meant:

    32-bit: http://trial.trendmicro.com/trial/tav17/en..._17.5_32bit.exe (XP/Vista/Win7)

    64-bit: http://trial.trendmicro.com/trial/tav17/en..._17.5_64bit.exe (Vista/Win7 only)

  8. #8
    Silver Lounger Duchess843's Avatar
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    Cool

    [quote name='jscher2000' post='798182' date='15-Oct-2009 12:40']When you click the direct link to the EXE (confirm the file name in the status bar), nothing happens at all, or the download does not complete?

    === Edit ===

    These were the links I meant:

    32-bit: http://trial.trendmicro.com/trial/tav17/en..._17.5_32bit.exe (XP/Vista/Win7)

    64-bit: http://trial.trendmicro.com/trial/tav17/en..._17.5_64bit.exe (Vista/Win7 only)[/quote]

    It pleases me to inform the Lounge and all that attempted to help, that today I heard from Trend Micro tech support. I was sent a link to download the product from (http://www.trendmicro.com/download/

    The software downloaded (right word this time) and installed with no problem. I have updated, activated and run it with great success.I now have Trend Micro Antivirus plus Antispyware 2010 31-day trial version.

    Please consider this tread solved and closed.

    Thanks to all,

    Gloria
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