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  1. #1
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    Sending (Outlook 2000)

    I have a friend who sends me e-mail messages with no problem. However, when I try to initiate a message to her, I get an error message stating "the recipient name is not recognized". The address is "irma.rodriguez@esc16.net". I've tried everything I can think of. Hope you can help. Thanks.

  2. #2
    ileacy
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    Re: Sending (Outlook 2000)

    She may have her "return address" set up incorrectly.

    Right Click on a message from her, and select "Options" from the menu.

    The first line displayed in "Internet Headers" is the Return Path. If you scroll the block to the end, you should find her true "From" address about 4 lines up from the bottom.

  3. #3
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    Re: Sending (Outlook 2000)

    I checked that out, and it appears that her return address is okay. Any other ideas?

  4. #4
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    Re: Sending (Outlook 2000)

    Are you using internet or corp/workgroup mode? How are you initiating the send: from the contact record or from the in box? Do your replies to their messages work?

  5. #5
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    Re: Sending (Outlook 2000)

    I am using corp/workgroup mode. Have initiated the send from both the contact record and from the in box. Replies don't work either. Just tried a reply and it was undeliverable because:
    "The MTS-ID of the orginal message is: c=us; a=; p=DialMfg;1=Dial-Cntrlr 0109141411959Z-1955
    MSEXCH: IMS: Region 16 ESC: REGNET16:RNMail 0 C000c05A6) Unknown recipient"

  6. #6
    ileacy
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    Re: Sending (Outlook 2000)

    I tested the e-mail address from my end. I received the same error message.

    The problem appears to be with the Exchange server at your friend's site.

  7. #7
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    Re: Sending (Outlook 2000)

    I tried ping, trace route, etc. on esc16.net to see if it was up. No joy. I checked WhoIs. It shows the name is available. So it appears that esc16.net is not a valid domain on the internet. The mail is coming back to you because it can not be routed to a mail server.

    Probably your best bet is to call the person and get the right address.

  8. #8
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    Re: Sending (Outlook 2000)

    or read the internet headers and see what domains are listed in it. the sending mail server should be listed and it may be the correct domain. Most likely, there is a typo in the return address the user entered. (or whois is wrong <img src=/S/smile.gif border=0 alt=smile width=15 height=15>)

  9. #9
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    Re: Sending (Outlook 2000)

    Thanks for all of your help. I'll give her a call.

  10. #10
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    Re: Sending (Outlook 2000)

    Thanks, Ian. I'll proceed from here by contacting my friend.

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