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  1. #1
    5 Star Lounger
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    Thumbs down

    Some days ago MS rolled out "kb971486" (and some more patches). After I had installed and rebooted I got a BSOD with Windows STOP code 50 (and later 7E). I have a DELL system with WinXP Prof SP3.

    Of course, then I tried "Safe Mode" and when that didn't help "Safe Mode with command prompt" and when that didn't help "Last known good"... To cut a long story short... NOTHING HELPED.

    Then, on another machine, I tried to search the Internet; many pieces of info indicating this might be my Memory or Main Board. So I ran tools of a bootable CD and off my utility partition: all was OK, nothing wrong with my system.

    Then I tried the recovery option from my official WinXP install CD, that failed (as I learned via Internet searches, probably because my system is SP3 and my install CD is standard...).

    Now I'm an experienced user but here I was out of options... until I found evidence on the Internet that more people are reporting this and it seemed that Microsoft's kb971486 is causing this.

    I lost the exact link as it's on my work system and I'm now on my Home system again (so I'm not the person to get credit for this solution), but here's what I finally did.

    I got hold of a way to access the HD (via a bootable CD capable of accessing NTFS HDs).

    There I went to: C:\WINDOWS\$NtUninstallKB971486$\spuninst

    Then I copied the file "spuninst.txt" and renamed the copy to "spuninst.cmd" (I "invented" this part).

    Now I executed the CMD-file (alternatively a user could manually run the content of the file, several copy and delete commands).

    After a reboot, I'm alive and kicking again!

    This has cost me many, many hours, I wonder if I could claim damages from MS

  2. #2
    Uranium Lounger
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    [quote name='ErikJan' post='798530' date='17-Oct-2009 08:51']This has cost me many, many hours, I wonder if I could claim damages from MS [/quote]
    Nope... you are not permitted according to the EULA.

    But thanks for the heads up.
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  3. #3
    Plutonium Lounger
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    Ouch! There are also reports about problems with this month's updates for Office 2007.

    On the other hand, I installed this month's updates, including KB 971486, on both Windows XP Home SP3 and Windows XP Professional SP3 without any problems. Apparently the problem is not consistent...

  4. #4
    Plutonium Lounger
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    [quote name='HansV' post='798534' date='17-Oct-2009 14:42']Ouch! There are also reports about problems with this month's updates for Office 2007.

    On the other hand, I installed this month's updates, including KB 971486, on both Windows XP Home SP3 and Windows XP Professional SP3 without any problems. Apparently the problem is not consistent...[/quote]
    I installed this months updates on one PC and now it won't boot at all, but since it hangs while displaying the BIOS screen I assume it's a hardware fault!!

  5. #5
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    It is installed on my XP machine but not on my Windows 7 machine.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
    Lounger
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    I'm most cautious with MS updates when it comes to the monthly offerings, as I keep a check with Woody's
    postings to get a heads up on any that may turn up to be "stinkers" before installing. But, as for this one (kb971486),
    I installed it the other day and I am like Hans, for I have had no apparent problems either ( so far anyway).

  7. #7
    Silver Lounger Duchess843's Avatar
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    I too installed KB 971476 along with all the other updates for my machine. I did this Saturday and rebooted several times since then, mostly after installing updates a few at a time. Also shut down last night and booted up this morning with no problems.

    Let's hope it stays that way.


    Gloria
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  8. #8
    Super Moderator BATcher's Avatar
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    [quote name='Duchess843' post='798663' date='18-Oct-2009 18:46']I too installed KB 971476 along with all the other updates for my machine. I did this Saturday and rebooted several times since then, mostly after installing updates a few at a time. Also shut down last night and booted up this morning with no problems.[/quote]
    This afternoon I updated 22 XP PCs at work with the outstanding fixes, and no problems resulted.
    BATcher

    Time prevents everything happening all at once...

  9. #9
    5 Star Lounger
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    Here's the links I used to find the solution that worked for me:

    http://en.community.dell.com/forums/.../19569317.aspx

    and

    http://www.techsupportforum.com/microsoft-...not-work-2.html

    There's also information (my father has that one) that it wants to install over and over again:

    http://www.annoyances.org/exec/forum/winxp/1255580167


    Anyway, I'm happy for all of you that in most cases reported, things were OK. Guess something on my system must have triggered the BSOD... but what? Again, after my fix, the system is up and running fine again, so hardware is NOT an issue here.

  10. #10
    Plutonium Lounger Leif's Avatar
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    [quote name='ErikJan' post='798723' date='19-Oct-2009 07:25'][/quote]
    Thanks for posting back with the extra information!

    To save others having to troll through the many posts, the 'fix' linked to from your first url can be found at:
    http://www.techsupportforum.com/microsoft-...tml#post2394855

  11. #11
    5 Star Lounger
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    And to make things easier still... here's the content of my CMD file (the renamed SPUNINST.TXT file that one should try to run or alternatively, the delete and copy actions that would be required).

    DEL "c:\windows\$hf_mig$\kb971486\sp3qfe\ntkrnlmp. exe"
    DEL "c:\windows\$hf_mig$\kb971486\sp3qfe\ntkrnlpa. exe"
    DEL "c:\windows\$hf_mig$\kb971486\sp3qfe\ntkrpamp. exe"
    DEL "c:\windows\$hf_mig$\kb971486\sp3qfe\ntoskrnl. exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrnlmp.exe " "c:\windows\driver cache\i386\ntkrnlmp.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrnlpa.exe.000 " "c:\windows\driver cache\i386\ntkrnlpa.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrpamp.exe " "c:\windows\driver cache\i386\ntkrpamp.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntoskrnl.exe.000 " "c:\windows\driver cache\i386\ntoskrnl.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrnlpa.exe " "c:\windows\system32\ntkrnlpa.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntoskrnl.exe " "c:\windows\system32\ntoskrnl.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrnlmp.exe " "c:\windows\system32\dllcache\ntkrnlmp.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrnlpa.exe.000 " "c:\windows\system32\dllcache\ntkrnlpa.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntkrpamp.exe " "c:\windows\system32\dllcache\ntkrpamp.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\ntoskrnl.exe.000 " "c:\windows\system32\dllcache\ntoskrnl.exe"
    COPY "C:\WINDOWS\$NtUninstallKB971486$\spuninst\spunins t.txt" "C:\WINDOWS\$NtUninstallKB971486$\spuninst\spunins t.tag"

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