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  1. #1
    Bronze Lounger
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    We have a new image with Office XP.

    on the new image the Word features no longer work:
    - spike
    - standard copy and paste track changes into new document

    on the new image the normal.dot is a new clean version. Ive checked the normal.dot shortcut keys, and the commands Insert Spike and Spike, shortcuts exist, however dont work.

    Ctrl+F3 to spike
    Ctrl+Shift+F3 to insert spike

    Could this be a Word configuration setting, or registry key.

    many thanks

    diana
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  2. #2
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    Does Spike work if you run it from Macros in Word Commands? Could the keyboard shortcuts be over-rulled by one of your many add-ins? What you have shown us only shows the keyboard command in Normal but in the past you have shown many addins that you also run - any one of these could be the culprit if they have the same keyboard shortcut assigned to another command.

    What do you mean that standard copy and paste track changes into new document doesn't work? Do these instructions from Shauna Kelly help you understand what happens when you copy and paste text that includes revision tracking? How Track Changes Works
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  3. #3
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    hi Andrew


    what yourve recommended is my next action plan

    although ive done inital research - it may be related to the configuration muliple times on office clipboard...or it may not be...to be continued...



    diana

  4. #4
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    ive tested using our Word enviroment and running it as winword.exe /a - same result - spike feature and shortcut keys dont work

  5. #5
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    [quote name='Diana' post='798713' date='19-Oct-2009 14:46']ive tested using our Word enviroment and running it as winword.exe /a - same result - spike feature and shortcut keys dont work [/quote]
    Well then, I wonder where the spike feature stores the text. Is it possible that you need administrator access on the machine in order to have the rights to saving a spike entry. Do you have admin access in your testing?
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  6. #6
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    yes I have local admin rights on the current pc...

    microsoft is all very mysterious

  7. #7
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    You have already tried winword.exe /a, but it might still be useful to have a look at Phil Rabichow's Systematic Approach to behavioral Problems in Word.

  8. #8
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    resolved

    after much research Ive discovered the shortcut keys are actually hijacked by the Document Management System that was recently upgraded.
    The DM sits above & controls the ms-office products.

    To resolve we either disable this feature, or re-assign an alternative shortcut key. The problem with re-assigning is were running out of shortcut keys.

    Many thanks all for your help

    diana
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