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  1. #1
    Silver Lounger
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    On my daughter's laptop apparently a jpeg file has become corrupt and I cannot delete it. No matter how I highlight it it freezes the computer to the point that only holding the power button down for a few seconds will get it to reboot. The task manager won't come up either and it freezes a deep scan by McAfee also. I even tried to delete the file in the safe mode and still the computer freezes. Any suggestions on how I can get this file off her computer for her?

    OK now another problem cropped up. Before leaving her home I had started a chkdsk c: /r it got to 58% and froze up there. Now when she holds down the power button and reboots it it goes into the chkdsk again. How do I cancel that chkdsk? I know you can by pass it at startup but I want to cancel it.

    The computer is not at my location so any suggestions will take a little longer to try than normal just so you know I am not ignoring any suggestions.

    Thanks
    H Lewton

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    3 Star Lounger E_OGRADY's Avatar
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    [quote name='hlewton' post='799454' date='23-Oct-2009 10:16']On my daughter's laptop apparently a jpeg file has become corrupt and I cannot delete it. No matter how I highlight it it freezes the computer to the point that only holding the power button down for a few seconds will get it to reboot. The task manager won't come up either and it freezes a deep scan by McAfee also. I even tried to delete the file in the safe mode and still the computer freezes. Any suggestions on how I can get this file off her computer for her?

    The computer is not at my location so any suggestions will take a little longer to try than normal just so you know I am not ignoring any suggestions.

    Thanks[/quote]
    I use Unlocker or Who Lock Me both achieve the same results but in a different way.
    WhoLockMe http://wholockme-explorer-extension.en.softonic.com/
    Unlocker http://ccollomb.free.fr/unlocker/

  3. #3
    Silver Lounger
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    Thank you. I'll look into those.

    I found this as far as stopping the chkdsk

    1.Start > Run > regedt32
    2.Navigate to HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Con trol\\Session Manager
    3.Open the BootExecute key
    4.Remove the line that says: autocheck autochk /r \??\E: where E: is your drive letter
    5.Exit Regedit and reboot, and no scan will execute

    Why regedt32 instead of regedit? They both seem to bring up the registry. Is there a difference?
    H Lewton

  4. #4
    Silver Lounger
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    [quote name='E_OGRADY' post='799456' date='22-Oct-2009 20:34']I use Unlocker or Who Lock Me both achieve the same results but in a different way.
    WhoLockMe http://wholockme-explorer-extension.en.softonic.com/
    Unlocker http://ccollomb.free.fr/unlocker/[/quote]
    I get a message at the "Unlocker" site saying it has been reported as unsafe and the other sites talks about a file that gives a message that it can't be moved or deleted because it may have been locked. I'm not sure about that one either because I get no message at all. The computer just freezes and the only thing that moves is the mouse but it doesn't function as anything but a moving cursor.

    Thanks
    H Lewton

  5. #5
    Uranium Lounger
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    [quote name='hlewton' post='799461' date='22-Oct-2009 21:41']I get a message at the "Unlocker" site saying it has been reported as unsafe and the other sites talks about a file that gives a message that it can't be moved or deleted because it may have been locked. I'm not sure about that one either because I get no message at all. The computer just freezes and the only thing that moves is the mouse but it doesn't function as anything but a moving cursor.

    Thanks[/quote]

    Please explain why you would get a "message at the Unlocker site" about a file on your system. Unlocker is a utility that you download and install on your system to unlock a file that is being used by another process and cannot be moved, deleted or renamed and Unlocker helps you with these tasks. Have you downloaded and installed Unlocker ??

    If you have and are still having problems you might try Dr. Delete to get rid of the file. It schedules the file to be deleted on the next reboot before it is in use by any other process and doesn't interact with the file when scheduling the deletion so it shouldn't compromise your system with whatever interacting with this file is doing. HTH
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  6. #6
    Silver Lounger
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    [quote name='DocWatson' post='799465' date='22-Oct-2009 22:43']Please explain why you would get a "message at the Unlocker site" about a file on your system. Unlocker is a utility that you download and install on your system to unlock a file that is being used by another process and cannot be moved, deleted or renamed and Unlocker helps you with these tasks. Have you downloaded and installed Unlocker ??

    If you have and are still having problems you might try Dr. Delete to get rid of the file. It schedules the file to be deleted on the next reboot before it is in use by any other process and doesn't interact with the file when scheduling the deletion so it shouldn't compromise your system with whatever interacting with this file is doing. HTH [/quote]
    Maybe I am being misunderstood. I get that message as soon as I click on the link to "Unlocker." If others don't get it I have no explanation for that. This is what I see.


    This website has been reported as unsafe
    ccollomb.free.fr

    We recommend that you do not continue to this website.
    Go to my home page instead

    This website has been reported to Microsoft for containing threats to your computer that might reveal personal or financial information.

    More information

    This website has been reported to contain the following threats:

    Malicious software threat: This site contains links to viruses or other software programs that can reveal personal information stored or typed on your computer to malicious persons.

    Learn more about phishing
    Learn more about malicious software
    Report that this site does not contain threats
    Disregard and continue (not recommended)



    Thanks for the link. I will look into it too.
    H Lewton

  7. #7
    Silver Lounger
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    [quote name='DocWatson' post='799465' date='22-Oct-2009 22:43']Please explain why you would get a "message at the Unlocker site" about a file on your system. Unlocker is a utility that you download and install on your system to unlock a file that is being used by another process and cannot be moved, deleted or renamed and Unlocker helps you with these tasks. Have you downloaded and installed Unlocker ??

    If you have and are still having problems you might try Dr. Delete to get rid of the file. It schedules the file to be deleted on the next reboot before it is in use by any other process and doesn't interact with the file when scheduling the deletion so it shouldn't compromise your system with whatever interacting with this file is doing. HTH [/quote]I just read the instructions for Dr. Delete and I am fairly certain I am going to have to use the command line as stated here 1. Launch it with a command-line argument, like DrDelete "myfile". Dr Delete will start up and place "myfile" in its textbox

    My question since I have not used DOS for so long is how would I type the command for "myfile" when the file is located in C:\Documents and Settings\My Documents\My Pictures\filenname when I believe DOS doesn't recognize anything over 8 characters? I think the tilde character come into play but I don't remember how to use it in such a command as listed here, I can't browse to it or drag and drop it because the computer will freeze as soon as the file is highlighted.

    Thanks
    H Lewton

  8. #8
    Super Moderator BATcher's Avatar
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    [quote name='hlewton' post='799472' date='23-Oct-2009 04:25']My question since I have not used DOS for so long is how would I type the command for "myfile" when the file is located in C:\Documents and Settings\My Documents\My Pictures\filenname when I believe DOS doesn't recognize anything over 8 characters? I think the tilde character come into play but I don't remember how to use it in such a command as listed here, I can't browse to it or drag and drop it because the computer will freeze as soon as the file is highlighted.[/quote]
    If a path contains blanks you will have to put it in double-quotes, as in "C:\Documents and Settings\My Documents\My Pictures\filenname" .

    What is the actual name of the undeletable file, by the way?
    BATcher

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  9. #9
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    You could also try FileASSASSIN from the makers of MalwareBytes Anti-Malware. It is also part of that popular utility, so if you have it already, you don't need to download FileASSASSIN. Simply open MalwareBytes Anti-Malware, activate the More Tools tab and click FileASSASSIN.

    (I don't know how effective it is, I've never had to use it)

  10. #10
    Silver Lounger
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    [quote name='BATcher' post='799483' date='23-Oct-2009 03:02']If a path contains blanks you will have to put it in double-quotes, as in "C:\Documents and Settings\My Documents\My Pictures\filenname" .

    What is the actual name of the undeletable file, by the way?[/quote]I'm not sure the exact file name because I don't have the computer here to look at but it is a photo and it ends in .jpg. and it is in that folder we both mentioned. If Windows Explorer's View is set to Icon it shows the picture but soon as it is highlighted the computer freezes, as I said before.

    So you're saying that the path can be specified using long file names and not the 8 character limitation of DOS? I hope that works. Thank you,

    Hans, thank you too for the suggestion.
    H Lewton

  11. #11
    Super Moderator BATcher's Avatar
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    [quote name='hlewton' post='799509' date='23-Oct-2009 13:04']So you're saying that the path can be specified using long file names and not the 8 character limitation of DOS? I hope that works.[/quote]
    I do it 'all the time'! My reason for asking about the filename is that there was a tiny possibility that it might have been one of the 'reserved' filenames like CON, LPT1, COM3, etc, whose deletion causes amazing amounts of trouble.
    BATcher

    Time prevents everything happening all at once...

  12. #12
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    [quote name='hlewton' post='799470' date='22-Oct-2009 21:57']Maybe I am being misunderstood. I get that message as soon as I click on the link to "Unlocker." If others don't get it I have no explanation for that. This is what I see.


    This website has been reported as unsafe
    ccollomb.free.fr
    [/quote]

    I've not had a problem of the very few occasions that I've used Unlocker. You can download it from Download Unlocker 1.8.7 - FileHippo.com or Unlocker - Free software downloads and software reviews - CNET Download.com rather than its homepage.

    Joe
    Joe

  13. #13
    Uranium Lounger
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    [quote name='hlewton' post='799470' date='22-Oct-2009 22:57']Maybe I am being misunderstood. I get that message as soon as I click on the link to "Unlocker." If others don't get it I have no explanation for that. This is what I see.


    This website has been reported as unsafe
    ccollomb.free.fr

    We recommend that you do not continue to this website.
    Go to my home page instead

    This website has been reported to Microsoft for containing threats to your computer that might reveal personal or financial information.

    More information

    This website has been reported to contain the following threats:

    Malicious software threat: This site contains links to viruses or other software programs that can reveal personal information stored or typed on your computer to malicious persons.

    Learn more about phishing
    Learn more about malicious software
    Report that this site does not contain threats
    Disregard and continue (not recommended)



    Thanks for the link. I will look into it too.[/quote]

    My apologies, I did misunderstand what you were saying. I personally do not get that warning when I go to their site and have never had any issues with the software. It may have something to do with your security software or settings.

    As Joe suggested, there are other options available to DL the file and Hans recommendation of FileAssassin either stand alone or part of Malwarebytes is also a good alternative. Dr. Delete will allow you to type the filepath into the box and not touch the actual file so it may be the easiest option.
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  14. #14
    Silver Lounger
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    [quote name='joeperez' post='799535' date='23-Oct-2009 09:29']I've not had a problem of the very few occasions that I've used Unlocker. You can download it from Download Unlocker 1.8.7 - FileHippo.com or Unlocker - Free software downloads and software reviews - CNET Download.com rather than its homepage.

    Joe[/quote]
    Thanks all of you and I'll look to this link as well. I just hope to get something to work. I am going to break out the other part of my question and start a new thread. I had added that question after the first response and it hasn't been resolved with the answer I found on the Internet.
    H Lewton

  15. #15
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    Just read this whole thread and a couple of things came to mind.
    1). The DOS command in the cmd window is as follows:
    C:\Documents and Settings\account name\My Documents\My Pictures>del filename.jpg
    If this doen't delete, try to rename the EXT, then delete.

    2). I too went to the unlocker link which was given with no problems. It appears that there may be malware causing
    a redirection to a look alike web page, Hence: " We recommend that you do not continue to this website. Go to my homepage
    instead". Could this be a malware redirection or is this message coming from your browser and/or security settings?
    When using unlocker, you need to be in the admin. account.

    3). Although I'm not certain, but maybe malware/virus or something of this sort maybe the root cause of all the problems
    posted about the jpg file and chkdsk.

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