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    Silver Lounger t8ntlikly's Avatar
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    Angry

    I sure hope that no one else runs into this.
    This afternoon, I updated the drivers for my Photosmart C4280 printer for Windows 7. The printer worked fine, but the scanner would not work. After several tries using their uninstall and re-install I got them into a chat session and that was fruitless as well. I asked them if they had heard of Revo Uninstaller and they said no, but that their uninstall went deep into the registry, so that should not be a problem. They had me delete one portion (HP Solution Center) that required a reboot. I went ahead with that to no avail, and since the chat session ended when I rebooted I decided to give good ole' Revo a shot. It found 700 plus registry items left over! I deleted everysingle one of them (yea I know thats taking a risk) and not for the faint of heart, but after a triple bypass my heart was strong enough! reinstalled the new software, and Voila!! everything is now back to normal here in the Rose City.
    Thanks John
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    This is a problem with HP drivers (they are not alone) and NOT a Windows 7 issue. The new drivers for some reason are NOT going in and removing EVERYTHING of the older drivers and then then new ones do not get installed fully. It seems that this happens MORE with the scanner part of these different OEM,s and their drivers.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Silver Lounger t8ntlikly's Avatar
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    [quote name='DaveA' post='799706' date='24-Oct-2009 11:50']This is a problem with HP drivers (they are not alone) and NOT a Windows 7 issue. The new drivers for some reason are NOT going in and removing EVERYTHING of the older drivers and then then new ones do not get installed fully. It seems that this happens MORE with the scanner part of these different OEM,s and their drivers.[/quote]

    Yea what a way to find out!
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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    [quote name='t8ntlikly' post='799713' date='24-Oct-2009 15:02']Yea what a way to find out![/quote]

    On that you can rely, of this you can be sure: new operating systems are bedlam in the driver department.

    I have exactly the same peripheral as you and your post may be of assistance to me. Personally, I am desperate for the HP LaserJet 1020 support, and so are many others. That series of LaserJets must have a gigantic user base, along with the toner cartridges that go with it, and HP may take a significant hit in the pocketbook as a result of their failing to provide support for it. (They make their money on the cartridges, not the printers.) They promised support, and I think they had better provide it pronto.

    Edited to add that the first place to check is All Programs/HP. I just got 'something' at that progam. The first place of all to check is Windows Update.

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    Silver Lounger t8ntlikly's Avatar
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    Quote Originally Posted by peterg View Post
    On that you can rely, of this you can be sure: new operating systems are bedlam in the driver department.

    I have exactly the same peripheral as you and your post may be of assistance to me. Personally, I am desperate for the HP LaserJet 1020 support, and so are many others. That series of LaserJets must have a gigantic user base, along with the toner cartridges that go with it, and HP may take a significant hit in the pocketbook as a result of their failing to provide support for it. (They make their money on the cartridges, not the printers.) They promised support, and I think they had better provide it pronto.

    Edited to add that the first place to check is All Programs/HP. I just got 'something' at that progam. The first place of all to check is Windows Update.
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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    Silver Lounger t8ntlikly's Avatar
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    Just a follow up and hopefully some finality. After going in and removing everything with the REVO and installing te latest software, everything appeared to be running smoothly. Well! I came up with another issue. The printer was going to sleep, and not waking up to print. The only way I could get it to print was to click on print, then re boot the laptop and voila we had print. <Hmm something is wrong with that. I had time this morning and got HP back on line, and the technician asked me if I had the printer plugged into a strip or USB. I told them a strip with Surge Protection.
    I was told to upnplug it and plug it directly to a wall socket. Yep I read that twice. But went ahead with it. And I am still scratching my head, because now the printer works again. Comes uot of sleep mode to print and scan.
    Every printer, scanner, and computer is plugged into a similar device and never once have I had a problem.
    Still skain' my head and lets hope that the issue is resolved.
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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    Uranium Lounger viking33's Avatar
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    Quote Originally Posted by t8ntlikly View Post
    Just a follow up and hopefully some finality. After going in and removing everything with the REVO and installing te latest software, everything appeared to be running smoothly. Well! I came up with another issue. The printer was going to sleep, and not waking up to print. The only way I could get it to print was to click on print, then re boot the laptop and voila we had print. <Hmm something is wrong with that. I had time this morning and got HP back on line, and the technician asked me if I had the printer plugged into a strip or USB. I told them a strip with Surge Protection.
    I was told to upnplug it and plug it directly to a wall socket. Yep I read that twice. But went ahead with it. And I am still scratching my head, because now the printer works again. Comes uot of sleep mode to print and scan.
    Every printer, scanner, and computer is plugged into a similar device and never once have I had a problem.
    Still skain' my head and lets hope that the issue is resolved.
    That's kinda wild! Even if the surge protector had an operated MOV on that particular outlet, I can't see why it would affect the printer in that way? Strange!
    Have you tried to plug it BACK into that outlet just to verify the "fix"? I would, just for the information gained.
    BOB
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    Quote Originally Posted by t8ntlikly View Post
    Just a follow up and hopefully some finality. After going in and removing everything with the REVO and installing te latest software, everything appeared to be running smoothly. Well! I came up with another issue. The printer was going to sleep, and not waking up to print. The only way I could get it to print was to click on print, then re boot the laptop and voila we had print. <Hmm something is wrong with that. I had time this morning and got HP back on line, and the technician asked me if I had the printer plugged into a strip or USB. I told them a strip with Surge Protection.
    I was told to upnplug it and plug it directly to a wall socket. Yep I read that twice. But went ahead with it. And I am still scratching my head, because now the printer works again. Comes uot of sleep mode to print and scan.
    Every printer, scanner, and computer is plugged into a similar device and never once have I had a problem.
    Still skain' my head and lets hope that the issue is resolved.
    My Photosmart C4280, and I presume yours, has a plain old-fashioned ungrounded-pair plug with a transformer in the line between the plug and the printer. It will fit any standard wall outlet. Your power bar presumably has U-ground outlets, as do mine, and if something upstream of that is wired backward you may have some sort of ground fault or half-wave or some other crazy problem, in which case the printer is the least of your worries. You can buy (for a couple of bucks) a little gadget with three lights on it which will test the output of any U-ground outlet, and it might be a sensible investment in a case like this, just to be on the safe side. (I'm not an electrician so I don't really know, but you have got me interested since I have the same device.)

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    Uranium Lounger viking33's Avatar
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    Quote Originally Posted by peterg View Post
    My Photosmart C4280, and I presume yours, has a plain old-fashioned ungrounded-pair plug with a transformer in the line between the plug and the printer. It will fit any standard wall outlet. Your power bar presumably has U-ground outlets, as do mine, and if something upstream of that is wired backward you may have some sort of ground fault or half-wave or some other crazy problem, in which case the printer is the least of your worries. You can buy (for a couple of bucks) a little gadget with three lights on it which will test the output of any U-ground outlet, and it might be a sensible investment in a case like this, just to be on the safe side. (I'm not an electrician so I don't really know, but you have got me interested since I have the same device.)
    Peter,
    I don't know if that HP printer runs on AC or DC. DC can be reversed and cause bad problems.
    Your suggestion is possible but not very probable unless the surge protector is brand new and being used for the first time and is wired incorrectly.
    Even with a two prong power plug, the two pins are indeed polarized with a small enlargement on one of the pins that will only allow plugging it in one way. You would have to go out of your way to defeat this and force the plug in backwards. The inline transformer is an AC device and meant to handle Alternating Current. ( you can't really reverse AC )
    BOB
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    Quote Originally Posted by viking33 View Post
    Peter,
    I don't know if that HP printer runs on AC or DC. DC can be reversed and cause bad problems.
    Your suggestion is possible but not very probable unless the surge protector is brand new and being used for the first time and is wired incorrectly.
    Even with a two pronged power plug, the two pins are indeed polarized with a small enlargement on one of the pins that will only allow plugging it in one way. You would have to go out of your way to defeat this and force the plug in backwards. The inline transformer is an AC device and meant to handle Alternating Current. ( you can't really reverse AC )
    No, it is an older style 2-pronged plug with identical prongs, and I am incredulous that you would have no devices with such a plug among your computer goodies. You can reverse whatever is going on by unplugging it and rotating it 180 degrees before plugging it back in if there really is difference in the sides of the source. The 'polarized' plug to which you refer is line and neutral, and a U-ground plug is line and neutral and ground. At one time in this part of the world virtually all homes had duplex outlets that would only accept the equal pronged plug, and unless they have have been rewired, most still do, and many of us curse devices with that wider prong that won't fit them, or that require a U-ground. (Major appliances have their own wiring at double the voltage, I think.)

    Yes, a transformer will give you no output at all with DC input, and it's typically single-phase AC that is available. I did raise the possibility that 'something is wired backward'. I also disqualified myself by saying that I am not an electrician. Now consider this: if one prong is hot and the other is ground, you have converted the primary side of the transformer to a choke, and the current is travelling from live (AC) to ground (DC). I think we would both welcome a contribution from any knowledgeable source who can shed some light on this, if you will pardon a few puns.

    This may be Greek to many readers since there is so much variation worldwide, as any traveller who has had to carry a set of adapters will realize.

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    Uranium Lounger viking33's Avatar
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    Quote Originally Posted by peterg View Post
    No, it is an older style 2-pronged plug with identical prongs, and I am incredulous that you would have no devices with such a plug among your computer goodies. You can reverse whatever is going on by unplugging it and rotating it 180 degrees before plugging it back in if there really is difference in the sides of the source. The 'polarized' plug to which you refer is line and neutral, and a U-ground plug is line and neutral and ground. At one time in this part of the world virtually all homes had duplex outlets that would only accept the equal pronged plug, and unless they have have been rewired, most still do, and many of us curse devices with that wider prong that won't fit them, or that require a U-ground. (Major appliances have their own wiring at double the voltage, I think.)

    Yes, a transformer will give you no output at all with DC input, and it's typically single-phase AC that is available. I did raise the possibility that 'something is wired backward'. I also disqualified myself by saying that I am not an electrician. Now consider this: if one prong is hot and the other is ground, you have converted the primary side of the transformer to a choke, and the current is travelling from live (AC) to ground (DC). I think we would both welcome a contribution from any knowledgeable source who can shed some light on this, if you will pardon a few puns.

    This may be Greek to many readers since there is so much variation worldwide, as any traveller who has had to carry a set of adapters will realize.
    No, I don't have any of the older style plugs because.... they are old.
    We are talking about AC here. On 1 half cycle in one direction, next half cycle it's reversed.
    A transformer is NOT a choke. One of it's windings could be wired as a rather inefficient choke but then it's no longer a transformer.
    So far as a knowledgeable source, I am an Electronics Engineer and been in the communications field all of my working life. This is basic electricity in this discussion. Or maybe I'm not explaining this basically enough.
    BOB
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    Hopping back to the origins of this post,back in October.
    HP do not have a good reputation in the software department.
    Uninistalling their drivers is often a nightmare, even with their own uninstall/reinstall routines.
    And it's not unknown for an upgrade to fail to uninstall a previous version and then fall over because some registry reference was left behind. So you can't use your printer at all. Until you manually sort through the registry.

    There's no shortage of posts about that sort of thing on the net.

    BTW the 7 drivers for my 4in1 won't be out until January (Officejet J6400 series). Obviously they were taken by surprise when MS brought out a new OS, because it was so sudden.

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    Super Moderator bbearren's Avatar
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    Two comments: Revo Uninstaller is not a registry cleaner per se; it searches the registry for entries specific to the application/driver/utility that your are uninstalling. These entries are marked in bold, and completely safe to delete. I have in the past uninstalled hp software by manually editing the registry to remove the hp entries, and there are hundreds of them. Revo is much faster.

    The other comment is regarding the transformer for the printer. It doesn't matter which way it is plugged it, but it sometimes can make a difference where it is plugged in. The current draw on a power strip that has PC, monitor, high-speed modem, router, speakers, etc. all plugged in and running could be just enough to lower the voltage slightly on the rail. The slightly lowered voltage will also reduce the DC output from the transformer slightly. This slightly lowered DC input to the printer may be right at threshold voltage, or just under, for the printed circuit board that processes the sleep/start signal. Plugging the transformer directly into an outlet can increase the voltage just enough to stay above threshold.

    Satisfy your own curiosity by plugging it back into the power strip and see if the wake-up problem recurs.
    Create a fresh drive image before making system changes, in case you need to start over!

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    Quote Originally Posted by bbearren View Post
    Two comments: Revo Uninstaller is not a registry cleaner per se; it searches the registry for entries specific to the application/driver/utility that your are uninstalling. These entries are marked in bold, and completely safe to delete. I have in the past uninstalled hp software by manually editing the registry to remove the hp entries, and there are hundreds of them. Revo is much faster.

    The other comment is regarding the transformer for the printer. It doesn't matter which way it is plugged it, but it sometimes can make a difference where it is plugged in. The current draw on a power strip that has PC, monitor, high-speed modem, router, speakers, etc. all plugged in and running could be just enough to lower the voltage slightly on the rail. The slightly lowered voltage will also reduce the DC output from the transformer slightly. This slightly lowered DC input to the printer may be right at threshold voltage, or just under, for the printed circuit board that processes the sleep/start signal. Plugging the transformer directly into an outlet can increase the voltage just enough to stay above threshold.

    Satisfy your own curiosity by plugging it back into the power strip and see if the wake-up problem recurs.
    This thread was started two days after the public release of Windows 7, and that is pretty early in the game to complain about drivers, which continue to be released daily. Is this the ghost of October past?

    I do not want to be drawn into battles over electrical standards, but, said he, going into battle:

    If it doesn't matter then why did they switch from having unpolarized plugs to polarized plugs, at great expense to the homeowners who may have had to upgrade their wiring to accommodate their own new appliances (a toaster, let us say), and probably cheating by skipping the ground if they just replaced the outlet? Further to that end, are you acquainted with 'cheaters', which is to say a type of dongle that lets you connect a 'grounded' plug to an ungrounded outlet?

    Now look at your power bar. Does it have a filter (EMI/RFI)? Does it have a reset button, which is to say a circuit breaker for overload protection? At what load is it set to trip out? How fast is it set to trip?

    Think of ordinary old-fashioned household fuses: 15A, 20A, 30A for the small stuff. For air-conditioners, again in the plain old screw-in fuse box, think of the slo-blo fuses with a time-delay built in.

    At the other extreme we have giant breakers that are set to trip as fast as present technology will allow, in part as a result of the blackout of August 14, 2003. Look up a few details of the extent and cost of that blackout and you will understand why it matters.

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    Quote Originally Posted by peterg View Post
    On that you can rely, of this you can be sure: new operating systems are bedlam in the driver department.
    I refuse to buy HP printers today, especially the multifunciton printers. I installed drivers for a wireless HP all-in-one. On a laptop that wasn't too fast either (mostly in the HD department...). I wasn't happy after 15 minutes it finally uncompressed what it was trying to install, then the 3 minutes it took to install, and then another 15 minutes to decompress the next part. About an hour later, it had finally finished! It takes me 10 minutes to install everything for my Epson Artisan 800.

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