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  1. #1
    2 Star Lounger
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    Hi, my friend has bought a 3-user license of Office 2007 Home and Student to install on his PC and notebook.
    Before he had an illegal copy of Office.
    After installing the legal copy over the illegal, and trying to activate it, he got the message he was still using an illegal copy.
    Uninstalling all instances and installing the legal one again, didn't help: still the same message.

    Now we are wondering how to erase all instance of Office and install the legal version and get an activation for that.

    TIA
    Sjors

  2. #2
    Plutonium Lounger
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    Your friend might download and install Revo Uninstaller Freeware to get rid of traces of the old version(s).

  3. #3
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    If 'Revo' doesn't work, I'd say you have 3 choices:

    1) http://support.microsoft.com/kb/290301/
    2) Reinstall OS
    3) Call Microsoft

  4. #4
    2 Star Lounger
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    well, reinstalling is an option you would try if everything else is in vain of course.
    The other suggestions didn't help.
    The uninstaller didn't detect any copy or instance of office anymore.
    He worked his way through the KB-article.
    No luck at all. tnx anyway.
    Anyone else any suggestion?

    TIA
    Sjors

  5. #5
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    Quote Originally Posted by sjors View Post
    well, reinstalling is an option you would try if everything else is in vain of course.
    The other suggestions didn't help.
    The uninstaller didn't detect any copy or instance of office anymore.
    He worked his way through the KB-article.
    No luck at all. tnx anyway.
    Anyone else any suggestion?
    Contact Microsoft. I'm sure they will be happy to assist a customer that is trying to replace illegal software.

    Joe
    Joe

  6. #6
    2 Star Lounger
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    Well, as they say: keep on dreaming!
    MS told the customer to contact the OEM since the pc is delivered with an OEM-license of XP.
    Telling them the copy of Office is NOT OEM didn't help.
    Who's happy now? Not us!

    Anyone else?

    TIA
    Sjors

  7. #7
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    Quote Originally Posted by sjors View Post
    MS told the customer to contact the OEM since the pc is delivered with an OEM-license of XP.
    Telling them the copy of Office is NOT OEM didn't help.
    I don't blame you or the customer for being unhappy. Microsoft is supposed to deliver support for non-OEM software. I don't know the organizational structure outside the US but you could try contacting the local sales office and raising a stink with them. Or you could try steveb@microsoft.com.

    Joe
    Joe

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