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Thread: Trojan Virus

  1. #1
    3 Star Lounger
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    My niece went to turn on her laptop and a message came up "You have a Trojan Virus". What can we do?
    lynndelap

  2. #2
    Plutonium Lounger
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    This very much depends on what piece of software is displaying the message. One possibility is that this is one of the many applications that pretends you have a virus so that it can get you to spend money on a fake anti-virus product that really does take over your computer!

    What anti-virus software are you running, and is it kept up to date?
    Please copy the EXACT message, including any titles on the window that displayed the message, and type it into a reply here.

  3. #3
    Silver Lounger GARYPSWANSON's Avatar
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    Please follow Stuarts suggestion and post the error message. Recently, my teenage son was on our computer and received a message that a virus was detected on the computer. A pop up then appeared that said press this button to remove the virus. All I can say is that it took me many, many (did I say many) hours to clean up the machine from all of the junk it loaded after he pressed the button. It also went to some very lovely internet sites when you opened an internet connection. My son has promised to call me the next time this happens. It is a shame that so many will fall for this and press the button to remove the virus. What my son did not know is that the system is virus scanned every day when nobody is using the machine. Anyway, I would follow Stuarts advice and post your error message for review.
    Regards,

    Gary
    (It's been a while!)

  4. #4
    3 Star Lounger
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    Thank you for the replies. I will post the actual message once I get home and turn on her laptop!
    lynndelap

  5. #5
    Uranium Lounger
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    If the popup will not go away without clicking something you might try closing it with Task Manager (Cntrl-Alt-Del). Some of these things are set to load when you try to close the window. Even if it means killing IE or even shutting down Windows from there to do it, it's better to be safe than sorry.
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  6. #6
    Super Moderator jscher2000's Avatar
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    Quote Originally Posted by lynndelap View Post
    I will post the actual message once I get home and turn on her laptop!
    I suggest unplugging the network cable before starting up the laptop. (You can save the screenshot on a removable USB flash drive.)

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