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  1. #1
    New Lounger
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    I am no longer able to access archived emails in my archive folder. When I move a folder to the archive, the folder appears there; but then later it no longer shows up.

    I can't find a way to access any archive element.

    The file/name/folder is correct in the the Outlook settings.

  2. #2
    Uranium Lounger
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    What View are you using in the archive? Have you tried Folder List View? (See the options at the bottom of the Explorer on the left side of Outlook's interface.) Perhaps you could post a small graphic of the "before" showing the folder added to the Archive PST, and the "after" where it has disappeared?

    Have you tried searching the Archive PST for a known item to see if it can be found?
    -John ... I float in liquid gardens
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  3. #3
    New Lounger
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    Sorry for the slow response.

    There are two "archive folders" showing in the list. One can be opened, but has no content. When I click the other, I get the error message "the set of folders could not be opened", with the following "help" info:


    This error usually appears if the OST or PST file you are using is:

    Unavailable

    Protected with file permissions

    On a share on a server and the network is down

    Corrupt

    To correct this problem, store the OST or PST file on the local computer.

    You may also want to run the scanost.exe and scanpst.exe tools to verify file integrity.

    More information about this error message online.


    The link to more information online goes to a url that displays the message that there is no infomration available.

    I ran scanpst.exe on the archive file; it reported three erros and "fixed" them. But no change.

  4. #4
    Uranium Lounger
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    Reagrding this one:

    Quote Originally Posted by Herman Lorenz View Post
    One can be opened, but has no content.
    Can you answer the questions in my earlier post?

    The second one appears to be MIA and probably is a 'ghost' of the other.
    -John ... I float in liquid gardens
    UTC -7ąDS

  5. #5
    New Lounger
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    I cant get a copy of the screen image to upload.

    I'm using folder view. The listing of "active folders" is followed by two "archive folders"

    One has three sub folders: "deleted items", "sent items" and "search folders". The archive folder and all subfolders are empty.

    The other archive folder is inaccessible.

    I could email a copy of the screen image; but cant copy the image here.

  6. #6
    Uranium Lounger
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    Quote Originally Posted by Herman Lorenz View Post
    I cant get a copy of the screen image to upload.
    Stepping away from your main issue, you can either insert an image into your message using the "Insert image" icon at the top of the Lounge message compose window, or use the "Click to attach file(s)" button on the lower left side of the compose window. The file cannot be greater than 2 MB, which should be no problem with GIF, JPG or PNG format graphics files. The process to attach a file to a post is to browse to the location and click "upload". What happens when you attach or insert a file that prevents you from uploading a picture?
    -John ... I float in liquid gardens
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  7. #7
    New Lounger
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    uploading rtf screenshot. i get error message "no file was selected for upload". i've tried several times and get the same error message.

  8. #8
    New Lounger
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    I literally took a photo of the screen shot and am uploadig them.(2 photos)[attachment=87586:IMG_0863.JPG][attachment=87587:IMG_0862.JPG]
    Attached Images Attached Images

  9. #9
    Uranium Lounger
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    Quote Originally Posted by Herman Lorenz View Post
    uploading rtf screenshot. i get error message "no file was selected for upload".
    With native Windows tools the simplest way to get a sceenshot is to activate the window you want the shot of, press Alt-PrintScrn, open Paint, paste the image into the Paint Window, edit it if necessary and save it as a .JPG or .PNG. graphics format. Then from the Lounge, after clicking the attach file button, browse to the location you saved the graphics file, double click it, and it should upload. (As I did here to make sure I had the steps correct on the new Lounge software.)

    For a more complete guide to attaching screenshots, see this post.

    I'll look at your photo screenshot to see if I can make out a problem.
    Attached Images Attached Images
    -John ... I float in liquid gardens
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  10. #10
    Uranium Lounger
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    Quote Originally Posted by Herman Lorenz View Post
    I literally took a photo of the screen shot and am uploadig them.
    First, let me apologize if you already know what I'm about to ask you to do - Loungers with different levels of experience ask for help, and when the skill level isn't apparent advice has to start with basics.

    So, do this:

    1. Click on the Archive that appears to have some content so it is active (looks like the second one listed in the shot you posted).

    2. Then, using the attached picture as a guide, drag the dotted handle (circled in the graphic) upward so you can see the Folder List view Icon (lower item circled in the graphic).

    3. Click that icon and see if you see more folders in the Archive.
    Attached Images Attached Images
    -John ... I float in liquid gardens
    UTC -7ąDS

  11. #11
    New Lounger
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    try this
    Attached Images Attached Images

  12. #12
    New Lounger
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    BTW: now I don't have a favorites folder at the top. The folders still indicate that they're in the favorites folder; it just doesn't show up.

  13. #13
    Uranium Lounger
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    Quote Originally Posted by Herman Lorenz View Post
    try this
    Your Archive appears to have some calendar items and not much else, in particular it shows no mail folders. From your first post, were you using auto-archive, or were you manually archive by dragging and dropping?

    Is anything found when, with the Archive folder active, you open the Outlook Advanced Find dialog (Ctrl-Shift-F) and try to find all and only "Messages" (with any subject - leave all the other Find fields blank).

    By the way, what OS are you using (2000, XP, Vista, or 7)?
    -John ... I float in liquid gardens
    UTC -7ąDS

  14. #14
    Uranium Lounger
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    Quote Originally Posted by Herman Lorenz View Post
    BTW: now I don't have a favorites folder at the top. The folders still indicate that they're in the favorites folder; it just doesn't show up.
    What probably happened is that when you dragged the dotted line handle up, Outlook obscured some folders - Favorites should reappear if you drag it back down.
    -John ... I float in liquid gardens
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  15. #15
    New Lounger
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    xp; and it's on automatic. saves for 60 months; archives after 24.

    The prime calendar folder has items prior to 12/08; the sub folder calendar has some random events prior to june 2008

    in the advanced find I get "there are no items"

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