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  1. #1
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    Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    One user in my office has been having a problem with printing Envelopes in Word. Apparently, Word refuses to use the Automatic Envelope Feeder, and nothing so far has worked to fix it. I've deleted her Normal.dot several times, and each time it is deleted, she can print her envelopes during that session of Word. However, the next time she needs to print an envelope, it goes right on back to the Manual feed tray. I've run Detect and Repair, and that didn't do the trick, either. <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> Anybody have any suggestions?

    Thanks,
    Becky

  2. #2
    BAM
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    Re: Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    Hi Becky,

    This information is stored in the Registry rather than Normal.dot. Many have reported that the envelope settings do not "stick" due to a missing value. Most of the time all it takes is a little "massaging" then everything beings functioning as normal.

    Note that you should follow all precautions when editing the Registry. If you don't know what precautions to take, look up "backing up the registry" and "registry, restoring" in the Registry Help.

    Here is the Registry branch to take a look at:
    HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0Word

    Then locate the key for your printer.
    There should be a String Value for:
    EnvBin

    If this doesn't exist, you can add the string value for EnvBin with no Data Value. Go into Word, select your Envelope feed option and then return to the Registry to see if the value updated. If you leave the
    Registry open, press <F5> to Refresh.

    As for the specific value, this will change depending on the printer and the available trays. You might need to experiment to obtain the correct value.

    On the same note, the envelope orientation is stored here as well. Many find that this doesn't "stick" either. That string value is EnvFeed_#, where the # related to the value of the EnvBin. In this case, either the string is missing or has a null ("") value. (

  3. #3
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    Re: Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    Might be the reg keys. Delete 'em. See

    this post
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
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    Re: Thanks

    I just wanted to let you know that your solution worked wonderfully (so far...). Thanks so much. <img src=/S/bow.gif border=0 alt=bow width=15 height=15>

    Becky

  5. #5
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    Re: Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    I tried BAM's suggestion, but it only worked temporarily. I looked at the post you referenced, but I'm not exactly sure what you're talking about. Which keys should I delete? Would it help if I just deleted and recreated her whole NT profile?

    Thanks,
    Becky

  6. #6
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    Re: Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    These keys:

    HKEY_CURRENT_USERSoftwareMicrosoftOffice8.0WordDat a, Settings

    HKEY_CURRENT_USERSoftwareMicrosoftOffice8.0WordDat a,Toolbars

    And, yes, if the problem is registry settings and they are coming from a muy mal user profile, delete the users's profile (if roaming, don't forget to delete both the local "cached" and network-based profiles)
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
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  7. #7
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    Re: Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    This feels like the evil Word bug that will never leave. I recreated her entire NT profile and I even ghosted her machine for good measure. She's still having the same problem! She can't even force the envelopes to print to the correct tray-she either has to hand-type them or have someone else print them up for her. She's been very patient through this whole ordeal, but I honestly don't have any other ideas. She's the only one (to my knowledge) that has this problem. <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

    Anyone?

    Thanks,
    Becky

  8. #8
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    Re: Bizarre Problem with the Normal.dot (Word 2000 SR-1)

    Here's a few other thoughts:

    1. System Policy restriction. Do your LAN folks have a system policy for this user (or her PC) in place that might prohibit registry modifications? This might explain how manually changing the registry values seemed to work until the user logs in again. If this problem follows the user to other PCs, you can be pretty sure it's a policy, login script or permissions issue.

    2. Reinstall the printer driver (delete the the icon for this printer in the Printers folder (answer yes to the prompt to remove the files). Then run the Add printer wizard to install it again.
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

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