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  1. #1
    New Lounger
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    Aug 2008
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    New York, New York, USA
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    I have a user whose Outlook autocomplete refuses to store a particular name. All the other names in the file autocomplete normally, but one name never seems to be stored.

    No matter how many times he sends this person an email, the next time he starts Outlook, that name will not autocomplete.

    I am able to reproduce by copying his NK2 file to my computer. I get the same result for this one name.

    We are using Outlook 2003 on an XP Pro, Sp3 desktop with Exchange 2003. The name is in the GAL; not an Outlook Contact.

    Any help, ideas, appreciated.
    Deborah Friedman
    Application Engineer
    "Any solution to the problem, changes the problem"

  2. #2
    Administrator
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    St Louis, Missouri, USA
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    Have you tried copying the file and then deleting it to see if it works with a new file?

    You can also use a free tool such as NK2View - View/Delete/Edit Outlook .NK2 AutoComplete Information to view and manage entries.

    Joe
    Joe

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