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  1. #1
    2 Star Lounger
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    My wife's fairly new Acer computer won't boot up...now it just sits on a "Copyright Microsoft Corporation" screen.. Windows "attempted to fix itself" three times (including with System Restore), but concluded, "Windows cannot automatically repair this computer." In the Startup Diagnosis and Repair Log, the "Root cause found" is "Unspecified changes to system configuration might have caused the problem."

    Unfortunately I didn't make a system recovery disk when we bought the computer (mea culpa), and it's been a while since I backed it up (mea maxima culpa). So I seem to have three options:

    1. (Suggested by Acer help desk): Alt-F10 to return to factory settings, and lose all data.

    2. Have Acer pick up the computer and repair it free (it's still under warranty), with the probable loss of all data.

    3. Pay a repair service to come to the house.

    If I choose 3, is there a reasonable chance that they can boot it from a standard Vista recovery disk (is there such a thing?) and fix it without loss of data?

    Many thanks for you help.

    Joel

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  3. #2
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    Have you tried booting into safe mode?

    Do you recall any changes you've made recently?

    Joe

  4. #3
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    Can't seem to get to a point where there's an option to boot into safe mode ... or do I have to hold down F-something at the very beginning? Only menu I see (if I get that far) has only two options ... normal startup, and something about Windows repair or diagnostics.

    I've done the normal small updates, but not the big one (SP2? 3?) that came out a few months ago.

    Joel

  5. #4
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    If the data is a priority, the first thing that should be done is to either see if you can use a Linux Boot CD to access and transfer data OR take out the drive and attach it to another windows system and copy the data off that way.

    Then any and all attempts can be made to recover the system and since it could be a hardware problem for all that is known at this point, sending it in under warranty would probably be best. Also, even if home or local tech service were brought in, if the data is important, insist on data recovery before any attempts at system repair are made because it just might be the hard drive that's having the difficulties and it might only have enough life left in it to get the data off and that's it; one never knows.

  6. #5
    Super Moderator satrow's Avatar
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    Vista Recovery disk download at NeoSmart.

    Microsoft seems to have realized this problem, and have thankfully made a recovery disc for this purpose. It contains the contents of the Windows Vista DVD's "recovery center," as we've come to refer to it. It cannot be used to install or reinstall Windows Vista, and just serves as a Windows PE interface to recovering your PC. Technically, one could re-create this installation media with freely-downloadable media from Microsoft (namely the Microsoft WAIK kit, a multi-gigabyte download); but it's damn-decent of Microsoft to make this available to Windows' users who might not be capable of creating such a thing on their own.

    NeoSmart Technologies is hosting a copy of the Windows Vista Recovery Disc for your convenience. It is a 120 MiB download, and in the standard ISO format.

  7. #6
    2 Star Lounger zigzag3143's Avatar
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    Hi and welcome

    Can you go into event viewr (type eventvwr in search) and see if there is any log entries in windows logs>applications

    If there ar critical errors can you tell us the event ID and source codes


    Thanks


    Ken
    Microsoft Most Valuable Professional-- Windows Expert Consumer 2009---2015
    MCC 2013-2015

    Wanikiyi & Dyami--Team ZigZag3143

  8. #7
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    Thanks to all who replied. Here's the ending to the story ... it's not pretty, but it might help others in the future.

    Called a computer repair service (I live in the Netherlands) ... they sent someone who seemed honest and thorough but made what in retrospect turned out to be a crucial error near the beginning. (I didn't stand over him the entire time.) He began by backing up files, and asked me for a USB stick ... but he actually backed them up to a different (hidden) partition on the hard drive, assuming that he could recover them later, NOT to the USB stick. He was unable to re-start the computer from his recovery disc or to reset it; he suspected a hardware problem. By the time he left, I was stuck with a large bill, a computer that didn't work at all, and no file recovery...and now I have to send the computer back to the manufacturer, which will take up to 6 weeks.

    Morals of the story:
    1 Before you have trouble, make a recovery disk.
    2 Back up religiously.
    3 When trouble strikes ... back up to a USB stick before proceeding with diagnosis and repair.

    Joel

  9. #8
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    Very sorry to hear that it didn't work out. Thanks for sharing your experiences.
    Grüße

  10. #9
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    (running Vista Home Premium)
    Chapter Two

    Sent (my wife's) computer back to manufacturer (Acer), as it was still under warranty.

    Computer was returned to me with the message "Preloaded system and installed. System is working fine."

    In starting up, it asked for a CD-ROM, but after a few seconds when on to start normally. At this point the computer was almost a year old, so I ran Windows Update, downloaded ca. 75 updates, of which one would not installed. Ran scan with Norton Internet Security, no problems (only a tracking cookie). Also followed manufacturer's instructions to make three "Recovery Disks" on DVD.

    After a few days, computer crashed several times, I think usually when running Internet Explorer 7.

    Then computer woudn't boot. Pressing DEL only leads to BIOS screens. Pressing F12 leads to Boot Menu, but the choices are Removable, Hard Disk or NVidia Boot Agent ... no choice to boot from DVD (Removable lead to message "none found"). F8 does not lead to options for Safe Mode, etc.

    Frequently I got to a screen that says

    NVIDIA Boot Agent 249.04 52
    CLIENT MAC ADDR 00 1D 72 A3 96 59
    GUID [long string of F's]
    DHCD .... [rotating slash]

    where it froze; pressing Esc sent it to Error Recovery / Launch Startup Repair / Startup Repair is checking your system for problems / Attempting repairs

    which finally (the tenth time) worked.

    Where (event logs? how do I find them?) can I find a diagnosis of what went wrong?
    Should I use System Restore to go back to a previous state?
    Should I install Internet Explorer 8, is it more stable?
    What can I do to prevent this trouble from recurring?

    Also, if I have problems again...
    [s]How can I get it to boot up from the Recovery Disks? (1st of 3 disks has a BOOT directory and a BOOTMGR file.)
    [/s] No longer a problem: Since writing this I've gone into the BIOS and put the DVD reader as 2nd boot device.

    Many thanks!

    Joel

  11. #10
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    PS Checked "Problem Reports and Solutions"

    The reported problems were
    March 10 Windows Update

    March 11, 14, 14 Internet Explorer ("stopped working")

    March 11 McAfee (makes sense ... I uninstalled it)

    March 13 Windows Driver Foundation --- User-mode Drive Framework Host Process
    "The Windows User-Mode Driver Framework detected that driver host-process did not complete a critical operation within the allowed timeout period."
    [which driver?]
    Lots of info in report (Exit Code 103, Operation 0, Message 6, Bucket ID 158183225, etc.) ... which info helps me identify the source of the problem?

    March 10 (3 times) Windows Modules Installer (2 times WindowsWcpOtherFailure3; one time CbsPackageServicingFailure)

    How should I proceed? Thanks.

    Joel

  12. #11
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    First thing I would try is a System Restore to before 3/10. If that doesn't resolve the issue, backup all your data (you didn't say if you got the system back from Acer with your data) I'd contact Acer and tell them you want a new PC or for them to send a factory service tech to your home to fix what is obviously a hardware problem and then stand your ground. They will usually back down if it's under warranty.

    HTH
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