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  1. #1
    New Lounger
    Join Date
    Feb 2010
    Location
    Coastal Washington
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    After a recent update one of my users of a password protected database has been unable to sign in to the protected site's pages.

    He uses Win-7 and has tried access with the latest IE-8 and Chrome - both now fail. A new install of FireFox 3.5 does succeed in allowing his use of the pages, but he'd prefer to always use IE-8..

    I've verified that the username and password he's entering are correct. He had been using them before the update on this Win-7 new desktop for some months.

    He also has no problems logging in with a laptop that's still running XP and IE-8.

    He did get this pop-up from Win-7 [attachment]. Completing this form then fails to allow access.

    Any hints as to what might have changed with an update performed sometime in the last two weeks?

    Thanks!

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
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    Have you had the user delete the TIF & cookies for IE8?

    Have you tried running IE8 with addins disabled?

    Joe
    Joe

  3. #3
    Star Lounger
    Join Date
    Dec 2009
    Location
    Kingston, ON, Canada
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    I encountered something like this a couple years back. I don't believe it has anything to do with either the OS or the browser. Eventually I came to believe (but never confirmed) that the problem lies in more than one facility attempting to sign automatically. There may be several sources for such automatic sign in including the browser, a security system, and even the site cookie. It could as simple as two of these attempting to automatically sign or perhaps they have been told to remember different passwords. At least, that was my conclusion when one browser would work fine while another would not.

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