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  1. #1
    Bronze Lounger
    Join Date
    Jan 2001
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    Virginia, USA
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    Earlier this week, I downloaded Microsoft Office 2010 beta and saved the file to my desktop, per instructions. The installation failed (some sort of error). I re-booted my computer, but Windows didn't want to re-start. I re-booted a second time, and I accepted Windows' offer to restore my machine to an earlier configuration.

    When my machine was working again, the downloaded beta was no longer on my desktop. So I returned to the Web site and tried to download the beta again. When I click "Download now," Internet Explorer merely toggles to another Microsoft Office 2010 beta download page, which has another "Download now" button. I click that button, and I return to the previous page! And so it goes--back and forth.

    I have my product key, but I don't have the product. Now what?

  2. #2
    Administrator
    Join Date
    Mar 2001
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    St Louis, Missouri, USA
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    Try clearing your browser cache and cookies.

    If you continue to have problems please tell us what version of Windows you are using and as much detail about any error messages that you can.

    Joe
    Joe

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