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  1. #1
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    Outlook Contacts/Address Books (2000)

    Okay, I'm on a roll with conquering all of my contacts/address book bugaboos so here's the last one.

    Set up new user on a W2K professional box, installed Office 2K on it, started Outlook and set to Internet only mode, didn't set up any mail accounts. Copied old .pst from a buggy machine (hopefully a non-corrupted version of said .pst) into user's directory under .../Local Settings/Application Data/Microsoft/Outlook. Opened Outlook using the switch to reset the Outlook Bar, pointed to the existing .pst.

    Everything is working fine except that the Address Book does not show the Contacts. Under Properties for the Contacts folder, it is set (checked and named) to show as the folder for e-mail Address Book, although it is greyed out. When I open the Address Book, it shows E-mail Groups, but they are empty because the members that would populate it aren't there.

    Correction: everything is NOT working fine <img src=/S/sigh.gif border=0 alt=sigh width=15 height=15>. When I type the full name of the contact, it is recognized by Outlook. However, when I use the "Find" feature, I get the error message shown in the attached picture.

    Unfortunately, this is a error I had seen a number of times with this .pst, and spent a few hours creating a new .pst, copying the entries that would be copied (one or two from each of the contacts, calendar, and tasks folder would not copy and would show the same error at the attempt), and then moving the new .pst to a brand new machine as described above.

    So, long story short, I need to know what is causing this error, and how I can save the data that is not corrupted in this .pst, and how I can make sure it doesn't happen again. Thank you all for any help - what a nightmare! <img src=/S/headthrob.gif border=0 alt=headthrob width=15 height=15>
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  2. #2
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    Re: Outlook Contacts/Address Books (2000)

    Just to answer the obvious question that is about to be asked, why don't you run the Inbox Repair Tool and see what happens? It has no effect on the error, which in the past with this data returned without fail.

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    Re: Outlook Contacts/Address Books (2000)

    Hi Keely,

    I'm afraid I don't know the reason for your problem, but I've found that sometimes the only thing to do is to start from scratch and enter the contacts manually. But before you scream, pull out your hair and lynch me, try using Outlook Express as an export/import medium. I've sometimes done this in the past - because they use two different methods to store email/addresses, you can often get things through that wouldn't otherwise go.

    I suggest that you start up Outlook Express, cancel all the configuration blurb if it's the first time through, and go straight to import and bring in the contacts & messages. If you set Outlook Express as the default email client, then the next time you go into Outlook it will prompt you to set that as the default client, and when you say yes it should find your OE store and import it.

    Regards,

  4. #4
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    Re: Outlook Contacts/Address Books (2000)

    do you have access to the buggy machine? if yes, try a defrag and check disk on it, then a scanpst (or three)before moving the pst.

    am i understanding that a new pst with the data copied from the old pst is giving errors also? or are you just trying now to get the few items out that won't copy?

  5. #5
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    Re: Outlook Contacts/Address Books (2000)

    I do have access to a buggy machine (caught myself just in time before launching it off a tall building... <img src=/S/toilet.gif border=0 alt=toilet width=24 height=26>). I have run many scandisks on the machine, but no scanpst's. Is there any benefit to trying the scanpst on the .pst in the new machine?

    You are correct: the new .pst is giving errors also, they are just more limited than the errors I was getting on the old .pst. For example, I was encouraged to create a new .pst when, on opening Outlook with the old .pst on the old machine, Calendar items were not displayed. When the Calendar folder was opened, the same error as I pictured above appeared. That was when I discovered that the Inbox Repair Tool did nothing to assist in the situation.

    My assumption has been that the old machine has bad RAM or some other hardware problem, as it has also been corrupting Quicken data at the same time. Unfortunately, I don't know how to cleanse the .pst of the corruption being experienced now, and I am loathe to try the solution posted above (but thank you for the effort anyway <img src=/S/salute.gif border=0 alt=salute width=15 height=20>) because I can't be sure that the problem is only with the Contacts folder, and I don't believe I can import/export all of the .pst data folders through Outlook Express (i.e. Calendar, Tasks).

  6. #6
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    Re: Outlook Contacts/Address Books (2000)

    <hr>Is there any benefit to trying the scanpst on the .pst in the new machine?<hr>
    it can't hurt, but may not help either. it looks like one of the items you copied is corrupted and it'll be nearly impossible to figure out which item(s).

    you did drag just items, not folders, to the new pst?

    Do any of the items have attachments? use the table view and show the attachment field. Remove them from the pst and see if it helps.

    calendars and tasks can't be exported to express [img]/forums/images/smilies/sad.gif[/img]

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