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  1. #1
    Lounger
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    Firefox won't shut down. Shows still running. Running version 3.6

    Thanks, David

  2. #2
    Plutonium Lounger Medico's Avatar
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    I would use an uninstaller such as Revo Uninstaller to uninstall Firefox, then download and reinstall Firefox. It does sound as though it has become corrupt. Since 3.6 is a new addition, something may have happened during your installation. I am using 3.6 on 2 laptops with no problems.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  3. #3
    Super Moderator jscher2000's Avatar
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    Quote Originally Posted by TheAZGolfBum View Post
    Firefox won't shut down. Shows still running. Running version 3.6
    There are several possible causes for Firefox not shutting down correctly. Check out this article: Firefox hangs ==> Hang at exit.

    Reinstalling seldom helps with Firefox problems because usually the issue is something in your personal profile, not in the program folders. (Uninstall/reinstall usually does not blow out your profile folder because that's where your bookmarks and other saved settings reside, and you would be quite unhappy to find them gone.)

    To test for a settings or add-ons issue, try creating a new "clean" Firefox profile as a second profile: Creating a new Firefox profile on Windows @ MozillaZine Knowledge Base. If that works, then one of your extensions may be at fault, or a bad setting, or a corrupted file. Post back for suggestions on how to approach fixing that.

  4. #4
    Super Moderator jscher2000's Avatar
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    Quote Originally Posted by Ted Myers View Post
    I would use an uninstaller such as Revo Uninstaller to uninstall Firefox, then download and reinstall Firefox.
    Ted, have you tried this? I am not familiar with Revo, so I don't know whether it would preserve all, part, or none of the user's profile. If it deletes the profile, the user will lose all bookmarks, saved passwords, cookie permission settings, and so on. You would want to recommend a backup first in that case. If it doesn't delete the profile, then the reinstall is unlikely to resolve most problems.

  5. #5
    Plutonium Lounger Medico's Avatar
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    The user profile may be a part of the problem. You can back up the bookmarks in Organize Bookmarks, then reinstall Firefox 3.6. The profile should be easy to re-establish, then restore the bookmarks. Add ons are quick to download as well. This should not present a major problem.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  6. #6
    Super Moderator jwitalka's Avatar
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    The problem could be caused by one of your add ons. Go to Tools/Add-ons and disbel all your plug ins and extensions. Restart and see if you still have a problem. If you don't, re enable half your add ons and check again. You should be able to narrow down the problem through a process of elimination.

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