This is making me crazy.
Each night each of our locations sends a Word 2003 document to an external business partner. This entity reported to me today that they can open the Word doc's from all but one of the locations. For the site that they can not open the Word doc, the entity informed me that "we have to save on our computer, change the name and open with a different program than Microsoft word".
I have asked the business partner multiple questions but only begrudgingly do they respond with answers. I asked them to check the documents security, if they were changing the full document name or just the extension, what version Word they are running, and what app they used to open the doc. When I asked what program they were using to read the document I was told that their IT department was using WordPad to read the file.
I had a test file sent from multiple computers from the suspect location to both myself (at a different site) and to the external partner (several states away). I can open the test files with no problem yet the partner reports that they can only open using WP.
I sent the test file to a friend at a different company and she was able to open the Word document with no problems.
Any ideas, suggestions, comments would be greatly appreciated.
Thanks in advance,