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  1. #1
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    I've got a problem and I've worked around it before but can't remember the steps. I'm running a Windows XP Pro machine with Office Pro 2007 and Thunderbird 3.0.3 as my email client. I keep getting this message Either there is no default mail client or the current mail cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client. Then when I click 'OK' it brings up this message General mail failure. Quit Microsoft Office Excel, restart the mail system, and try again. That doesn't change anything and I've tried the options at this website Problems with sending mail from Excel and that didn't help either.

    Any ideas?

    I can open Thunderbird and send the attachment no problem. It isn't just Microsoft Office. I can not send a .pdf out of Adobe Reader.

  2. #2
    Super Moderator WebGenii's Avatar
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    Have you tried reinstalling Thunderbird?
    [b]Catharine Richardson (WebGenii)
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    Moderator: Spreadsheets, Other MS Apps, Presentation Apps, Visual Basic for Apps, Windows Mobile

  3. #3
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    Quote Originally Posted by Catharine Richardson - WebGenii View Post
    Have you tried reinstalling Thunderbird?
    Nope, I'll try that.

  4. #4
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    Quote Originally Posted by Catharine Richardson - WebGenii View Post
    Have you tried reinstalling Thunderbird?
    Reinstalled, didn't change anything. Downloaded a new installer so I'd have the latest installer.

  5. #5
    Super Moderator WebGenii's Avatar
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    I'm going to move your post to the Non-Outlook Email Forum, as I believe the message about Excel is a red herring.
    [b]Catharine Richardson (WebGenii)
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    Moderator: Spreadsheets, Other MS Apps, Presentation Apps, Visual Basic for Apps, Windows Mobile

  6. #6
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    Quote Originally Posted by 79schultz View Post
    Reinstalled, didn't change anything. Downloaded a new installer so I'd have the latest installer.
    In IE, what is set as your default mail client?

    Joe
    Joe

  7. #7
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    Mozilla Thunderbird is what's set in Internet Options.

  8. #8
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    Quote Originally Posted by 79schultz View Post
    Mozilla Thunderbird is what's set in Internet Options.
    With Customize the 2007 Office system to work with a non-Microsoft e-mail application you can piece together the registry keys you should check to make sure that TB is properly setup with Windows.

    Joe
    Joe

  9. #9
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    I tried that, JoeP. Now what I'm running in to is this message and I can't figure it out. A quick Google Search doesn't seem to pull much up.

    My default email client is Thunderbird.
    Attached Images Attached Images

  10. #10
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    Quote Originally Posted by 79schultz View Post
    I tried that, JoeP. Now what I'm running in to is this message and I can't figure it out. A quick Google Search doesn't seem to pull much up.

    My default email client is Thunderbird.
    Did you follow the link to Change users' configurations after installing the 2007 Office system?

    Joe
    Joe

  11. #11
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    I finally found the problem, (although I didn't figure it out). In searching the Internet more, I came across this information on this website. 3-clicks to send email A while back I had installed Windows Live Mail to see how it worked and didn't really like it and that's when my problem started, at least I'm quite sure that's when it started. As it says on that website, if I clicked on the email icon 3 times, it worked.

    I tried to uninstall Windows Live Mail and it didn't work, so what I finally did was go to my 'Set Program Access and Defaults' and unchecked 'Enable access to this program' by Windows Live Mail. Ta-da, the problem was fixed!

  12. #12
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    Good find!!! Thanks for keeping us informed.

    Joe
    Joe

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