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Thread: VB Script Error

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    Silver Lounger Duchess843's Avatar
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    Now that I have Windows 7, I can't install IncrediMail 2 for Windows 7. The message from the installer reads: Error 2738 Could not access VB Script run time for custom action.. I was downloading the Full Installation, and tried it wilh the Full and Custom options with the same error each time.

    How does one fix this error?

    My thanks in advance.


    Gloria
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    New Lounger
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    I have Windows 7 Pro which accepts 32/64-programs. I have paid version of IncrediMail. I had to install IncrediMail XE to get it to work on 7.

    Hope this helps.

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    2 Star Lounger zigzag3143's Avatar
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    Quote Originally Posted by Duchess843 View Post
    Now that I have Windows 7, I can't install IncrediMail 2 for Windows 7. The message from the installer reads: Error 2738 Could not access VB Script run time for custom action.. I was downloading the Full Installation, and tried it wilh the Full and Custom options with the same error each time.

    How does one fix this error?

    My thanks in advance.


    Gloria
    Gloria

    Do you have UAC turned off? Is IncrediMail running as admin?

    Ken J
    Microsoft Most Valuable Professional-- Windows Expert Consumer 2009---2015
    MCC 2013-2015

    Wanikiyi & Dyami--Team ZigZag3143

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    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by Ken Johnston View Post
    Gloria

    Do you have UAC turned off? Is IncrediMail running as admin?

    Ken J
    Ken, please explain what UAC stands for. If you meant Update Notification, where will I find this?
    Windows 7 is almost causing me to have a screaming fit. I'm tempted to remove it and reinstall Windows XP Home Edition, I still have the installation disk.

    IncrediMail is not running as anthhing, it's not installed because of the error message, like I said in my original post. I was using it successfully when I had Windows XP.

    Thank you for your swift reply,

    Gloria E
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

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    Super Moderator Deadeye81's Avatar
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    Hi Gloria, UAC stands for User Account Control. You can go to UAC by typing UAC in the start menu search box. UAC is located in 'Users' in the Control Panel.

    Try right clicking on your IncrediMail executable and choose 'run as administrator' to see if you get the same error again.

    Some people have found a remedy in this link . The description does not mention Incredimail, but the results will be the same if the vbscript.dll has not yet been registered with your Windows 7 system. This routine will register it. Follow the rest of the directions if the registering of the .dll does not solve your issue. Like I said, some have found this a good fix, but it does not cure everyone's difficulty in getting IncrediMail installed.

    You can do a search on the error message you keep getting and you will likely find more possibilities.

    Hope this helps.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

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    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by Teresa Willis View Post
    I have Windows 7 Pro which accepts 32/64-programs. I have paid version of IncrediMail. I had to install IncrediMail XE to get it to work on 7.

    Hope this helps.
    Thanks Teresa,

    I too had the paid version, but since this was a new computer there should have been no memory of which program I used before. I will try the XE setup and see if it loads on my Windows 7 Home computer.

    If it works I will buy you an ice cream cone or a beer, which ever you prefer.

    I checked my installation documents and realized that I had upgraded to the Gold edition,I've contacted IM and asked permission to re-install.


    Gloria
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

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    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by Gerald Shepard View Post
    Hi Gloria, UAC stands for User Account Control. You can go to UAC by typing UAC in the start menu search box. UAC is located in 'Users' in the Control Panel.

    Try right clicking on your IncrediMail executable and choose 'run as administrator' to see if you get the same error again.

    Some people have found a remedy in this link . The description does not mention Incredimail, but the results will be the same if the vbscript.dll has not yet been registered with your Windows 7 system. This routine will register it. Follow the rest of the directions if the registering of the .dll does not solve your issue. Like I said, some have found this a good fix, but it does not cure everyone's difficulty in getting IncrediMail installed.

    You can do a search on the error message you keep getting and you will likely find more possibilities.

    Hope this helps.
    I went to the site and printed the knowledge base article. If Teresa's suggestion fails, I will follow the instructions in the KB.

    Thank you Gerald, very much for the link.

    Gloria
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

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