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  1. #1
    Lounger
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    I installed a Western Digital My Book Essential with no problems. Works fine. When I try to install a update to the firmware, I get the Blue Screen of Death (BSOD) with the following msg.
    "STOP: 0x0000003B (0x00000000C0000005,0xFFFFF800026E61B4,0xFFFFFA600 7C47D80,0x0000000000000000)".

    I have talked with WD Tech Support and they have not seen this problem before and they can't help. I tried looking on MS Support for error codes but can't find anything.

    Does anyone on this forum have any ideas or suggestions? Any help would be greatly appreciated.

    regards
    johnb

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    Vista Home Premium, SP2, 64Bit, Dell 435T, 6GB RAM, IE8, Avast Antivirus 5.0, Spybot S&D, ZoneAlarmPro, Malwarebytes' Anti-Malware, Windows Defender, Windows Malicious Software Removal, SuperAntiSpyware, Spyware Blaster, cCleaner, Glary Utilities, Speccy 1.00.125 (Beta) and Dialup.

  2. #2
    Administrator
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    Here's an MSDN article about that stop code - STOP: 0x0000003B (parameter, parameter, parameter, parameter) SYSTEM_SERVIC. It is not very enlightening.

    Here's a thread that discusses that error - System_service_exception - Vista Forums.

    Joe
    Joe

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