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  1. #1
    2 Star Lounger
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    Hi,

    This comes under the category of "annoyance" and I was wondering if anyone had a similar problem. An example:

    John Smith (smith@hotmail.com) has been in my Outlook 2003 contacts for years. When I start a new e-mail, I don't go to contacts, or use the "To" button - I just start typing "Joh" in the To field and the contact "John Smith" shows up. I select it and I'm off to the races. I do this for all my contacts.

    Last month, John Smith switched to gmail, so he's now smith@gmail.com. I dutifully update my contacts, deleting the old e-mail address. Of course I still have saved e-mails from his old Hotmail account that I don't want to get rid of.

    Problem: Now when I start an e-mail to John Smith, Outlook insists on showing the Hotmail choice, and will continue to do that. It seems that I can train Outlook over time if I keep clicking on the "To" button, but the whole point of the auto-recognize is to speed things up for people like me. And even after it's "trained" I don't completely trust it. Is there a way to have auto-recognize look only at the contacts, and not at old e-mail addresses in my Inbox and personal folders?

    Cheers,

    John

  2. #2
    Administrator
    Join Date
    Mar 2001
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    St Louis, Missouri, USA
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    Highlight the obsolete entry when it pops up and press delete. Outlook should then "remember" the new entry.

    You can also use a free tool such as NK2View - View/Delete/Edit Outlook .NK2 AutoComplete Information to manage the entries.

    Joe
    Joe

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