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  1. #1
    New Lounger
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    I have recently been having alot to problems with my computer crashing repeatedly. I get a STOP 0x00000050 error. I have tried everything I can to fix it. It finally dawned on me that the problem got significantly worse after I installed a Belkin N Wireless router a few weeks ago. I plan to disconnect it to test my theory. But if I am right I'm not sure how to fix it. Do I just reset the unit and install again from scratch? I also run Zone Alarm Internet Security Suite Version 9.1.008.000 and I wonder if there is a compatability problem with it. Though I did try turning ZA off and it made no difference. The crashes seem to be random. I have updated drivers, scanned for viruses and spyware cleaned and defraged the registry, checked memory. From what I've read hardware issues are common with this error so this is my next try.

  2. #2
    Super Moderator Deadeye81's Avatar
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    Hi Melanie and welcome to the Lounge!

    That specific STOP error generally means data the system requested was not found in memory, so it generated an exception error. The memory could be main memory, L2 cache memory, video memory or any other device that addresses memory on the computer. Software incompatibilities can also cause the error.

    Can you provide the specs about your computer; OS (including service packs), laptop or desktop, connecting via wireless or Ethernet, cpu, video card, ram, etc.? The more details the better.

    Have you checked the Event Viewer (hardware and software error logs) under Control Panel | Administrative Tools? Look for any red critical error markings to see if any service or process is identified with the error, and note the Event ID and post what you find back here.

    You mentioned you have updated drivers. Are there any drivers you have not updated? I would update the video driver, and any others that have not been recently updated.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  3. #3
    New Lounger
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    Hi Gerald,

    The computer is an HP Pavillion M8075 desktop with 3GB RAM and Intel Pentium (R) CPU3.2GHz. OS is Vista Home Premium SP2 32bit. We have an ADSL connection with Belkin N Wireless Router and Web Excel modem.

    I have updated the Audio driver. I ran a Uniblue scan and it was the only one identified as out of date. I also updated the Graphics Driver as this is often mentioned as a cause of problems.

    The events log shows many errors. Under IntelDH there were alot mentioning a CCU Engine failing to create Data Manager or Tray Icon, but the most recent of these is a month ago. There are no events under hardware. Windows logs shows 3 errors repeatedly. They are: The following boot-start or system start drivers failed to load i8042prt
    HP CUE Device Discovery Service Hung on starting
    The Parallel Port Driver Service failed to start due to... either it is disabled or it has no enabled devices associated
    Under applications it has: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from thePerformance registry is the first word DWORD in the data section, LastCounter value is the second DWORD in the data section, and LastHelp value is the third DWORD in the Data section.
    : Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

    I'm afraid this is all as clear as mud to me. Hope it makes some sense to you

  4. #4
    Super Moderator Deadeye81's Avatar
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    Quote Originally Posted by Melanie Herron View Post
    Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
    Check out this thread , particularly the first answer posted by Arthur Xie. Follow his directions to see if the crashes stop. As he states in his instructions, if the problem persists after rebuilding the performance counter settings, then follow his instructions on clean booting. The WmiApRpl failing can cause crashes, but some startup apps can also be the crash source.

    You may find the Intel Viiv in the msconfig startup (which relates to the IntelDH and CCU Engine).

    You can click the Start menu button, and type services in the search box and click on services when it appears in the search listing and locate the HP CUE Device Discovery Service. Look to see if it is running or stopped, and whether it is set on Automatic, Manual, or Disabled. If it is disabled, you can attempt to start the service and note if you get an error message when you try. You can disable it if it is set to run on Automatic or Manual just as a test. This service may or may not be needed on your system. Make a note on what changes you make here so you can revert back to the way you found it if necessary.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  5. #5
    New Lounger
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    Thanks for all the tips Gerald.

    I have reset the performance counter successfully, but crashed again straight after. Then found HP CUE. It was on auto update so I have disabled it. No crashes yet, but only time will tell. The Intel Viiv has been turned of in startup for the last month (same date the error messages stopped, so it is obviously a problem, just not the current problem!). I have been virtually running in Clean boot mode for the last month, but haven't been game to touch any of the Microsoft services. That may be my next step, but I'll wait to see how the other changes have affected things first.

    Thanks again for your help. I'll let you know how it goes.

    Melanie

  6. #6
    New Lounger
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    Unfortunately, my computer is still crashing. I did discover that the I8042prt error related to mouse or keyboard drivers failing to load. I found this by checking the Event Viewer online help. I checked drivers for both and apparently all up to date??? Haven't tried disabling Microsoft services yet.

  7. #7
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    Quote Originally Posted by Melanie Herron View Post
    I did discover that the I8042prt error related to mouse or keyboard drivers failing to load.
    I have experienced an issue previously where I had to add a registry key to enable Hotplugging for a USB keyboard.

    Be sure to take the usual precautionary backup steps before changing registry items.

    Locate this path,

    Code:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters
    Create a REG_DWORD of "Headless" with a value of "1"

    Also to further troubleshoot the crash issue,

    Is Vista creating Memory Dumps? If so they could be found at: %SystemRoot%\MEMORY.DMP

    %SystemRoot% is the path to your Windows directory i.e. C:\Windows in most peoples case.

    Now if you find that it is we can start debugging the memory dump for the cause of the crashes with Windows Debugging Tools WinDbg.exe

    http://www.microsoft.com/whdc/Devtoo...g/default.mspx

  8. #8
    New Lounger
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    Hi Josh,

    Unfortunately I am getting to the limits of my computer expertise. I found i8042prt under Regedit. I created a new registry item of "Headless" but not sure how to add value to it. When I tried it added another registry item. Is this the correct way to do this? The path listed was different to the one you had too.

    At the Command Prompt it said the MEMORY.DMP was not recognised. However I found it in the Registry Editor?? It was listed under HKEY_LOCAL_MACHINE\System\Set001|Control\CrashCont rol. So far I haven't worked out how to open it.

  9. #9
    3 Star Lounger
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    Hi Melanie,

    No worries at all we can slow it down a little and hopefully it get it sorted out

    I've attached the recorded steps of creating the registry entry I have mentioned above. Great feature of Windows 7."Problem Steps Recorder".

    It is important that the entry be placed in the same location as in the steps if you cannot find that location then please post back.

    We can worry about diagnosing memory dumps later on if this does not solve the issue
    Attached Files Attached Files

  10. #10
    New Lounger
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    Thanks Josh,

    The attachment really made it easy to follow the steps. Fingers crossed this will do the trick. I'll let you know how it goes.

    Melanie

  11. #11
    New Lounger
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    Bad news. Still crashing, though I don't think it is happening as much as it was before. I tried to create a minidump in System Advanced Settings, but when I went to look at it after a crash it said the file was empty. When I try %SystemRoot%\minidump it says it is not recognised as an internal or external command. Am I looking in the wrong place?

  12. #12
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    Sorry to hear the bad news Melanie though I do hope that our last step did have that positive effect of it seemingly not crashing as often.

    [attachment=88574ebugSetting.jpg]

    Your settings should look the same for the "System Failure" section.

    Open your start Menu and type %SystemRoot% and press enter, this will open up your Windows installation directory.

    Scroll through the folders/files until you find the memory.dmp file (you should have one of these because of the STOP/crash errors you have) and Right click > SendTo > Compressed (zipped) folder

    Then upload to the forum here if it is under 2 megabytes in size.

    Quote Originally Posted by Melanie Herron View Post
    When I try %SystemRoot%\minidump it says it is not recognised as an internal or external command. Am I looking in the wrong place?
    Not at all, that means that there has not been a minidump folder created. Not a very intuitive way of saying it

    Best of luck
    Attached Images Attached Images

  13. #13
    New Lounger
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    Hi Josh,

    I got into Windows no problem, but can't find MEMORY.DMP at all. I did change System Failure settings to minidump a couple of days ago. I found the minidump folder but it is empty even though the system has crashed a few times since. I changed it back today to Kernel Memory Dump, and still can't find folder. I checked every folder that had been modified recently and did a search for any file with mem in it.

  14. #14
    3 Star Lounger
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    Quote Originally Posted by Melanie Herron View Post
    can't find MEMORY.DMP at all
    This article is not directly listed for Vista operating system but some of the reasons why the memory dump isn't created would still apply,

    Windows does not save memory dump file after a crash

    http://support.microsoft.com/kb/130536

    I just noticed that in my screen capture, [attachment=88574ebugSetting.jpg]

    It does not have the "Automatically Restart" option ticked.

    Let us know if any of the reasons listed in the Microsoft article ring true for you.

    If you would like to save and attach your "System" & "Application" event logs here we could look through those for ideas of what might be causing these BSOD crashes.

  15. #15
    New Lounger
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    Hi Josh,

    I have added a folder to Windows named Memory.dmp thinking the computer couldn't find where to put crash dump, but after several crashes the folder is still empty. I increased the pagefile size to 4500MB which is 1.5x my RAM as Microsoft suggests. Still crashing and still no dump file.

    I saved the last 24 hours of errors in the event log but couldn't upload the file type, so I have done a simple cut and paste of it. Some of these errors are new.


    Error 22/04/2010 10:27:54 AM Service Control Manager Eventlog Provider 7026 None
    Error 22/04/2010 10:27:54 AM Service Control Manager Eventlog Provider 7000 None
    Error 22/04/2010 10:27:14 AM Eventlog 1101 Event processing
    Error 22/04/2010 10:27:13 AM EventLog 6008 None
    Error 22/04/2010 10:15:25 AM Application Error 1000 (100)
    Error 22/04/2010 9:20:44 AM SharedAccess_NAT 31004 None
    Error 22/04/2010 9:14:06 AM Application Error 1000 (100)
    Error 22/04/2010 8:47:31 AM Service Control Manager Eventlog Provider 7026 None
    Error 22/04/2010 8:47:31 AM Service Control Manager Eventlog Provider 7000 None
    Error 22/04/2010 8:46:42 AM EventLog 6008 None
    Error 22/04/2010 8:46:43 AM Eventlog 1101 Event processing
    Error 21/04/2010 8:47:12 PM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 8:47:12 PM Service Control Manager Eventlog Provider 7000 None
    Error 21/04/2010 8:08:09 PM Application Error 1000 (100)
    Error 21/04/2010 7:33:22 PM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 7:33:22 PM Service Control Manager Eventlog Provider 7000 None
    Error 21/04/2010 12:42:42 PM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 12:42:42 PM Service Control Manager Eventlog Provider 7000 None
    Error 21/04/2010 12:07:20 PM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 12:07:20 PM Service Control Manager Eventlog Provider 7000 None
    Error 21/04/2010 12:06:37 PM EventLog 6008 None
    Error 21/04/2010 12:06:38 PM Eventlog 1101 Event processing
    Error 21/04/2010 11:55:38 AM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 11:55:38 AM Service Control Manager Eventlog Provider 7000 None
    Error 21/04/2010 11:55:01 AM EventLog 6008 None
    Error 21/04/2010 11:55:02 AM Eventlog 1101 Event processing
    Error 21/04/2010 11:42:49 AM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 11:42:49 AM Service Control Manager Eventlog Provider 7000 None
    Error 21/04/2010 11:42:32 AM PrintSpooler 19 None
    Error 21/04/2010 11:42:10 AM EventLog 6008 None
    Error 21/04/2010 11:42:11 AM Eventlog 1101 Event processing
    Error 21/04/2010 11:20:56 AM Service Control Manager Eventlog Provider 7026 None
    Error 21/04/2010 11:20:56 AM Service Control Manager Eventlog Provider 7000 None

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